Best Communications Software for Avaya Cloud Office

89% of customers are loyal to companies that have a strong omnichannel experience. For a better customer experience, brand perception, and retention rate, engage customers in real-time conversations. Customers will stay loyal if their concerns are addressed on the first attempt. This is a staggering statistic. Your agents will be empowered with a Unified Agent Workspace, productive tools, and the ability to provide a customer experience unlike any other. Agents can see the intent of customers while they type. Agents can save significant time by having a list of predetermined answers to common queries. Notes can be added to the conversation for future reference. You can quickly wrap up the conversation with wrap-up calls and classify the conversation for future reference using multiple tags. Leave no customer unattended. Keep generating leads online and offline. Maximize conversion by displaying customer's past interactions on one screen.

Microsoft 365 (formerly Microsoft Office 365) is now available. Outlook, OneDrive and Excel, Word, PowerPoint, Excel, PowerPoint and OneNote allow you to be more creative and achieve the things that matter with Microsoft 365 (formerly Microsoft Office 365). You get the latest Office apps, both online and desktop, when you subscribe to Microsoft 365. You can access Office apps on your desktop, tablet, and phone. * Microsoft 365 + your device + Internet = productivity wherever and whenever you are. OneDrive makes it easy to access the work you have done from anywhere, and to others when you share or collaborate. There is help at every turn. Chat, email, or call to speak with a live person. Get Office today - choose the right option for you

Dynamics Telephony unifies your telephone system with Dynamics 365 - Auto-lookup of customer in Dynamics 365 before you answer call - Telephone controls embedded in Dynamics 365 (answer, transfer, etc.) - Dial contacts directly from Dynamics 365 with a single click - Full interaction history logged in Dynamics 365 - Telephone statistics unified with CRM data in Dynamics 365 - Incoming calls blended with Omnichannel - Call outcome buttons automatically schedules follow-up activity - All statistics available in Dynamics 365 dashboards and reports

Avaya oneX® Communicator, a Unified Communications client, helps enterprise users manage their communication tasks by giving them easy and intuitive access to all their communications tools. One-X Communicator is available as a standalone client or as a client that integrates to one-X Client Enablement Services and Conferencing Enterprise.

Cirrus Contact Center is a cloud-based, complete solution that allows you to make a difference and provide the customer experience you want, no matter how big or small your contact center may be. Cirrus Contact Center is a pay-as you-go service. There's no reason why you shouldn't take advantage of its benefits today. We work with you to create a customer experience that is unique and provide you with your Cirrus contact center. We will help you create the customer experience that your customers want. Configured to meet your specific needs. Select the appropriate capabilities and add them to your existing infrastructure. Customers will immediately notice an improvement in their experience. Cloud Based Recording. Cloud-based recording eliminates the need to purchase and maintain expensive call and contact recorders. We securely store your interactions in the cloud, making them accessible from any location and any device.

PBX, also known as private branch exchange, is a private telephone network that companies and organizations use to maintain internal and external phone communication. It offers features such as voicemail, voice transfers, voice menus, and interactive voice menus. Cloud PBX services allow you to access all the features you want and need, but also offer many more. You get more mobility, security, and scalability that work for you now as well as in the future. We listen to your business and create solutions that meet those needs. We are the most transparent and customer-driven connectivity provider in our industry. Voice communications over the Internet are now possible thanks to new technologies. These technologies have lower costs, better reliability and scalability. We can help you move forward with the latest technology or with legacy or obsolete systems. Coeo bridges business connectivity and customer service. It provides seamless, high-quality connectivity that is industry-leading in security.

Modern workplaces can be made more productive by unified communication services and world-class collaboration. New Era offers communication solutions that integrate a wide range of collaboration and UC technologies. This includes audio visual technology, telephony and web conferencing. Video conferencing, audio conferencing and video conferencing are all part of New Era's offering. We provide a managed service that covers all aspects of your unified collaboration environment. We empower organizations to support their users regardless of where they are located or how they use them. This helps drive productivity and improves business outcomes. We can integrate and manage multiple vendors and collaboration technology because we are vendor-agnostic. Let's create a customized service that meets your company's communication requirements.

Geomant can integrate with your existing technology to improve your customer experience. We unlock the potential of your contact centre through cloud-based solutions, seamless integrations, and other innovative methods. A fully-featured, cloud-based contact center system. Cloud-based infrastructure allows users to access all functionality without the need to invest in a hardware environment or licenses. Subscription-based pricing allows you to scale licenses according to your business usage. This means that you don't have to purchase more licenses than you actually need. It can be installed in as little time as a few hours. This allows you to quickly reap the benefits from adding a chat solution into your environment. Digital and social channels, in queue and scheduled callback, call recording and many other features. Wallboards and agent desktops can benefit from historical and real-time performance management. Microsoft Teams offers robust contact center capabilities that provide an omnichannel experience.

At ethosIQ, we combine, correlate, and leverage disparate data from multiple platforms in real time. ethosIQ transforms big data into actionable insights right at your fingertips. Demo the unlimited data possibilities. ethosIQ's Customer Engagement Platform collects multichannel interactions as well as application data from all channels and vendors across multiple systems to create a single, comprehensive view. CEP allows you to identify and fix data integrity issues across disparate sources, allowing you to provide consistent, value-add reporting insights. These insights will allow your company to improve the management of its resources, improve customer experience, and improve relationships with customers through the contact center channels. CEP collects historical and real-time data to provide a complete customer experience story in a single place.

Soft-ex provides interactive billing communication solutions for B2B and B2C to help Digital Service Providers improve customer experience, reduce billing costs and improve customer care. We deliver innovative UC Analytics solutions for UC providers and enterprise clients to optimize infrastructure, performance and costs. Our solutions provide tangible results through consolidation and leveraging of existing billing (CSG Amdocs Netcracker etc.). Microsoft Teams, Cisco HCS/WebexCalling (Zoom, Mitel, Avaya etc.) and UC platforms. As an approved technical partnership with UC market-leaders, we also provide differentiated value to SBC's Resellers in response to demand from enterprise clients. We seamlessly integrate with all systems, whether you are replacing or implementing them. This allows us to provide the important touchpoints of billing communication and collaboration analytics to your customers.