Best Collaboration Software for Oracle Cloud CX

Mayday centralizes, harmonizes and intelligently distributes your knowledge internally, in your contact tools, or externally, in an intelligent FAQ where your users are looking for it. Sharepoint, Wiki, intranet, documents... The proliferation of tools can seriously hamper knowledge management. Mayday Knowledge Base is the only solution that brings all of your business knowledge into one place. Knowledge is easily accessible, even during customer interactions, as it is delivered to the advisor's desktop. AI-enhanced content suggestions and a search engine with intelligent suggestions will increase your response speed.

Vanilla Forums makes it easy to create an online community your customers and audience will love. Our open source and hosted products are used by thousands of companies to increase brand loyalty, brand advocacy, and lower customer service costs. Vanilla's customers include a wide range of companies from all over the globe.

Oracle Knowledge Management delivers consistent, efficient information across all channels. With its superior search capabilities, the solution speeds up issue resolution for agents in call centers and helps customers find the answers that they need to improve customer satisfaction and loyalty. You can speed up the development of information to support customers and call center agents. You can quickly create knowledge articles and other materials using an easy-to use authority tool and rich media support. Easy-to-use, point-and click custom templates allow you to create announcements and news, FAQs, guides and more. To build the best knowledge repository, you should use a wide range of content contributors. Your subject matter experts can view, comment on, or approve updates using a workflow engine that efficiently manages content creation.

The flexible Collaboration Suite is designed to help you create efficient teams. SmartShare provides all the information you need about what's happening in one central system. The famous Company Overview feature displays all information about a customer on one screen. It includes ongoing projects, contracts, offers, and other details. SmartShare creates structure in the way people work together and share information. The centralization of information in the shared environment makes it easier to collaborate between teams and colleagues. Customers report a time saving of approximately 1 hour per employee. A sophisticated integrated access rights management system ensures that information is only available to those with sufficient access rights. Access rights can be managed at multiple levels: individual, team and binder. Projects, documents, and so on. Emails can be managed in a shared environment which results in a significant productivity boost and efficient collaboration.