Best Call Center Infrastructure (CCI) Software for Small Business

Switching between multiple applications is no longer an option. Chirp was designed to allow customer support executives to manage calls, emails, and social media interactions using one application. The Chirp JavaScript SDK allows you to easily subscribe to Chirp events, and then act on them. The SDK allows you to make calls or change your state on a web event. Because it is faster, live chat is preferred by most young customers. TxChat is a flexible and powerful chat module that you can easily integrate into your websites. Engage your customers in real-time. Increase customer satisfaction by offering targeted offers, increasing sales conversion rates. Click-to-chat allows you to engage with potential customers. Customers support professionals have additional features such as transfer, canned reply, and send attachments that help them provide fast and reliable customer service.

Geomant can integrate with your existing technology to improve your customer experience. We unlock the potential of your contact centre through cloud-based solutions, seamless integrations, and other innovative methods. A fully-featured, cloud-based contact center system. Cloud-based infrastructure allows users to access all functionality without the need to invest in a hardware environment or licenses. Subscription-based pricing allows you to scale licenses according to your business usage. This means that you don't have to purchase more licenses than you actually need. It can be installed in as little time as a few hours. This allows you to quickly reap the benefits from adding a chat solution into your environment. Digital and social channels, in queue and scheduled callback, call recording and many other features. Wallboards and agent desktops can benefit from historical and real-time performance management. Microsoft Teams offers robust contact center capabilities that provide an omnichannel experience.

It's easy to set up - Supports multiple phone models and operators, and can be easily integrated with existing centrals. You can easily manage all your phone communications using an intuitive and user-friendly platform. Each incoming call will be routed to the appropriate person/agent at exactly the right time. An intuitive online control panel allows you to easily record, monitor, and listen to all calls made by your operation. You can create unlimited call routes that you can manage in the backoffice. You can create customized messages for automatic attendance - set up by extension number, time, or caller. You can redirect incoming calls to predefined numbers, forward busy calls to your queue, and keep the caller's information for future reference. When you need to connect three or more people, conference calling is a powerful feature.

At ethosIQ, we combine, correlate, and leverage disparate data from multiple platforms in real time. ethosIQ transforms big data into actionable insights right at your fingertips. Demo the unlimited data possibilities. ethosIQ's Customer Engagement Platform collects multichannel interactions as well as application data from all channels and vendors across multiple systems to create a single, comprehensive view. CEP allows you to identify and fix data integrity issues across disparate sources, allowing you to provide consistent, value-add reporting insights. These insights will allow your company to improve the management of its resources, improve customer experience, and improve relationships with customers through the contact center channels. CEP collects historical and real-time data to provide a complete customer experience story in a single place.

Our information broadcasting tools make your brand visible to millions. Fonada provides end-to-end customer engagement solutions that help businesses connect, inform and sell cost-effectively. You can become a household name with our Voice, SMS, or AI-enabled solutions. Fonada's cloud telephony solutions can be used to inform, engage and intimate customers at scale. Fonada offers cost-effective and reliable customer engagement solutions to help startups and small businesses scale faster. With greetings and premium services for long-term customers, you can ensure more personal calls to your customers via an app or website. A cloud-based telephony system can eliminate the physical limitations of traditional telephone communication. Low prices, simplicity, flexibility, and versatility are all advantages.

Intalk.io, a multi-channel call center software solution in India, is equipped with enterprise-grade communication capabilities. Intalk.io combines all communication channels, including voice, email and SMS. It is centrally managed and manages all customer experience management platforms. Cloud Contact Center Software allows you to have a seamless experience. Our state-of-the art solutions make it easier to manage the workflow. This solution is perfect for those who care about customer experience. Intalk.io makes sure that your customers have a smooth experience when interacting with you. Call center management software that helps you overcome any hurdles and establish stronger customer relationships. A happy customer will spread the word about your product/service and it is the best way to market it. Your business will grow if you are focused on providing a better customer experience.

AbacusCloud is a carrier-class platform that enables VoIP, UC and call centers, voice recording, SIP trunking, and voice recording for medium-sized to large enterprises. AbacusCloud provides reliability, scalability, and geographic redundancy to meet the most challenging requirements of your business. AbacusCloud partners only with the best service providers, data centers and Tier 1 carriers. Session border controllers are also available. The highest quality SIP endpoints are also supported by AbacusCloud. AbacusCloud supports a variety of desk phones, softphones, as well as mobile devices that provide advanced voice, video and wireless features anywhere, anytime, on any device. AbacusCloud makes VoIP migrations easy while connecting multiple offices and mobile workers seamlessly, globally, cost-effectively and incrementally. AbacusGroup offers a wide range of omnichannel services, and a common user experience across devices, making it ideal for today’s cloud-first, mobile first employees, no matter where they work.

YOCC allows you to add multiple extensions to your Cloud telephony India solution for all your locations, departments, and employees. Your mobile office is ready for business. You can choose a simple Toll-free or Non-Toll-Free virtual number, or you can keep your current number. With a multilingual cloud contact centre, you can greet and serve customers in their preferred language. Think Global, but act local! YOCC multilevel IVR solution helps to streamline all strategic business units using a single hosted number. YOCC allows live and recorded call monitoring. This allows customers and agents to hear each other's calls and ensures high customer service standards. You can view detailed call analytics, agent-specific call reports, and more with the YOCC mobile app and web interface. Get insightful inputs on outbound calls.

VMukti's video-chat solution allows for seamless communication. Engagement is more than acquisition. Providing a personalized experience to customers is crucial. A seamless video experience is possible only if you have an end-to-end workflow. This will allow you to maintain high-value customer relationships and provide seamless video communication. Your customers can easily connect with your support team via video and bridge the gap between interpersonal and online communication. Your customers can connect with you in the most intuitive way possible. VMukti's customer service video call solution allows for buffer-free video calls at a low bandwidth of 100Kbps. Best in industry Video Call Solution, which seamlessly integrates with CRM and ERP to enable AI-led analytics.

The CenterMaster platform can be scaled to fit your needs, whether you have a dedicated team of employees or an enterprise solution. AcuCall's Reporting Services, which are not limited to the standard or canned reports that CenterMaster provides, provide the data you need in order to drive results. We know the importance of accurate and timely data to adjust business processes and measure performance. CenterMaster cloud allows you to route inbound calls to qualified agents around the world. CenterMaster can connect customers to the right agent and department, regardless of whether they are located in one or multiple locations. This creates positive customer experiences. AcuCall's Professional Services team is able to facilitate integrations with third party applications and tools so agents are able to seamlessly navigate workflows and serve customers efficiently and effectively.

The ELEPHANTCALL MANAGEMENT SYSTEM (ELEPHANT CALL LOG SYSTEM) is a call logging program that can increase operator efficiency and provide accurate calculation and complete management for all your telephone costs. You can easily create and manage reports with the user-friendly interface and simple to configure reporting feature. These reports can be used to highlight any weaknesses, assess the effectiveness of your configuration, detect telephone fraud and abuse, and provide accurate tariff analysis that can help you negotiate better rates to specific destinations. The ELEPHANT CALLS MANAGEMENT SYSTEM helps you improve your business' efficiency by itemizing calls, selecting tariff plans that suit your call patterns, and identifying which STD codes best respond to your marketing campaigns. You can also monitor and report on telephone abuse within your business using the ELEPHANTCALL MANAGEMENT SYSTEM.

Indosoft Inc is a leading provider of contact center technology solutions and the developer of Q-Suite. Q-Suite is a robust, feature-rich and scalable call center software ACD (Asterisk) that is robust, flexible, and scalable. Indosoft offers complete computer telephony knowledge and turn-key installations to set up virtual, inbound, and outbound call centers. Licenses to vertical applications of Indosoft's call centre software ACD are also available. Q-Suite is suitable for multi-tenant deployment. It includes a full-featured ACD and an efficient predictive dialer. The ACD for call center software allows for easy integration of chat or e-mail.

Aheeva's white labeling allows you to promote your brand and create new revenue streams. You can offer your own cloud-based contact centre platform and power it with Aheeva’s innovative and proven technology. You can offer your customers the option to contact you via their preferred method of communication, whether that be email, chat or phone. This will help you deliver a better customer experience and foster loyalty. Multiple clients can be hosted in the same location while maintaining strict data separation. A reliable queueing system ensures that all interactions, including calls, emails, SMS, and social, are distributed to the qualified agent. To provide the best customer experience, connect customers to the most qualified agents. All agent and administrator applications are accessible via a modern, appealing web-based interface.

IVRs based on Touch Tone (DTMF), a technology that is now outdated, are rapidly being replaced by IVRs with speech recognition capabilities. SpeechVox is the next-generation speech recognition IVR from Manam Infotech. It features behavior recognition and artificial intelligent that automatically improves IVR performance over time. SpeechVox is compatible with a variety of telecom protocols, including E1, T1, SIP and Analog. People are tired of talking to automated machines, and they get frustrated when dealing a traditional IVR. Behavioral IVRs, however, are not just machines, but machines with artificial Intelligence that behave according to callers' speech, pitch, previous preferences, historical data, etc. All of this gives the caller the feeling that they are talking to a person.

The PEC Insight Interactive voice response (IVR) software automates communication with phone callers. Insight IVR can help you remind customers about upcoming appointments, outstanding payments, or emergency situations. It can also be used to give automated information to callers dialing into your office. With our powerful software, companies can turn their vision of interactive call flow into a reality. Insight IVR can be deployed in one location, where PEC can create the application for you. If you are a 3rd Party developer or integrator and need an integrated IVR, Insight IVR can help.

The Mindglobal Mobile Intelligence Platform allows for better management across the enterprise, from employees to managers and beyond. A secure, customized portal allows you to optimize your wireless program at all levels. Mobile management is more efficient when you have the intelligence and tools to streamline processes, eliminate waste and find efficiencies. You can also make kamedef.com data-driven decisions. Our secure web-based platform gives you instant access to wireless management solutions that enhance control and strategic decision-making for even the most complex mobile programs.

Our products and solutions enable customers to seamlessly move - from digital self service to human agents and back. They enable agents to spot customer context and drive Next Best actions. Managers can make smarter business decisions.

MCUBE introduces its revolutionary unified omnichannel Cloud Telephony Services, the ultimate breakthrough in communication for business. Say goodbye to communication headaches and embrace an experience that lets you focus on your customers. This cutting-edge tech empowers businesses to deliver exceptional customer service, increase productivity, and unlock opportunities for growth.

Masergy's Cloud Contact Center is a best-of breed solution that leverages Cisco Webex®, technology embedded in our global software-defined networks. It delivers unsurpassed quality. You'll be able provide the best customer experience with virtual agents, workforce management and predictive call routing. Cloud services and SaaS have revolutionized the security paradigm in the enterprise. Cloud application provisioning is a task that business managers bypass, leaving data exposed. Cloud workloads can spin up and down every minute, often reaching thousands, which overwhelms security teams. Traditional security tools and approaches are manual and susceptible to misconfiguration. They also don't scale well for cloud environments. Security teams are forced to react as they attempt to manage risks using ineffective "whack-amole" methods with their existing security tools.

Your customers shouldn't feel disconnected from you as your business grows. You can improve your customer experience with a combination of inbound, outbound, or blended calls. Intelligent multi-platform interaction with your customers will ensure that you are always available on any platform your customers prefer to interact with you. Install the Contaque app on both iOS and Android to allow your agents to log in from anywhere. Secure private communication platform that you can use for sharing ideas, messages, data, or knowledge in any format you choose. To be an innovative company that understands the business needs of clients and provides best-in-class solutions to them. To provide holistic communication solutions and strive for 100% customer satisfaction through understanding the customer's exact needs.

Three brilliantly integrated solutions that support your team and delight customers. All incoming messages can be consolidated. Assign conversations to a particular agent or team. You can categorize conversations to make it easier for automation and reporting. A multi-channel solution that works with voice, chat, email, SMS, and social. Integrates with more than 40 partner applications. Accurate forecasting, scheduling, and management. It is powerful, simple-to-use, and affordable. Scalable and optimized to be used in call centers.

UCx Desktop is a Unified Communications app that provides a full suite, including instant messaging and presence, voice and video calling (VoIP) and desk phone. Screen Sharing. Collaboration Rooms. Call Settings. UCx is built upon the high-quality VoIP service TPx is well-known for - but it's more than a business telephone system. With the UCx desktop app and mobile apps, you can chat, videoconference, call, and even start interactive online meetings. You are now in today's office, even though it might not be there. UCx will reenergize your work day by allowing you to connect and collaborate wherever you are. You can place and receive calls from your computer, tablet, mobile phone, desk phone or mobile phone using your business number. Seamlessly move calls between devices. Instantly launch a videoconference with up to 15 participants using the camera on your device.