Best Web-Based Call Accounting Software of 2024

Smart Invoice Pro is the ideal platform to improve customer experience. An invoice might seem unlikely in a world where businesses are trying to retain customers. Smart Invoice Pro will change your mind. This platform is full of outstanding features that leave customers feeling happy and eager for their next invoice. We consolidate multiple invoices to provide end consumers with a single bill that covers all services. Customers have a better billing experience when they receive one bill with flexible payment dates. It helps customers plan their finances better and fosters brand loyalty. Bill misrepresentation is one of the most common problems customers face. This creates distrust and leads customers to other competitors that present similar bills in a more friendly format. To promote transparency, we ensure that bills are presented in a clear and concise manner.

We reveal which keywords, channels, and campaigns made your customers pick up their phones - so that you can improve your marketing. ResponseTap assigns each website session a unique number that connects the call to a customer’s website journey and campaign history. This allows you to understand which keywords and campaigns drove phone sales. Smart Match is the fastest and most efficient way to link call revenues to marketing activity. It is easy to identify which marketing source is driving the highest number of phone sales when you activate it in ResponseTap. It takes only a CSV upload to be able to easily close the gap in your reporting puzzle. With lifetime access to your call data, you can easily compare performance. Although some Call Intelligence providers limit access to 12 months only, we believe that reporting year-on-year comparisons should be a given.

InfoDEN Pty Ltd is an Australian software developer that specializes in Hospitality Interfaces, PABX call loggers, telephone call accounting, and billing software. InfoDEN is committed to providing high quality products that meet the needs of our clients. To provide the best possible solution for our clients, every product comes with a high standard professional customer service. Our current product range includes the PABX call logger and more than 30 other Hospitality Interfaces. Contact our Sales Manager for more information on InfoDEN products and services.

FreJun automates your calling and logs your business calls. Click to call and autodial eliminate manual dialing. Make more calls and save time. All calls are recorded and log automatically, which you can use to reference or train in the future. You can improve call pickups by using Google verified calls or True Caller on your FreJun virtual phone number. FreJun analytics can help you track the performance of your team and identify areas that need improvement. No more switching between apps! FreJun can be integrated with your existing workflow tool to organize all of your call data in one place.

With FCS Gateway, a gateway-and-call accounting solution, you can seamlessly integrate billing and guest data. FCS Gateway's centralized hub allows users to simplify complicated interface requirements and integrates. FCS Gateway supports multiple languages and can be used by different industry professionals. Remote access allows users to manage maintenance and reporting from anywhere in the world with FCS Gateway.

You will have unprecedented visibility into your UC&C usage and call quality, user adoption, productivity, and costs. Avotus understands how important your UC&C platform to create a work-from-anywhere culture. We also know the limitations of standard reporting packages for UC&C platforms such as Microsoft Teams, Skype for Business (CUCM), Cisco Unified Call Manager, Cisco Jabber, Amazon Chime, and Connect. To drive UC&C best practice, increase competitive advantage, and maximize business performance, you need more than their native reporting, archiving and retrieval capabilities. ReflectR provides Intuitive reporting, Real-time monitoring, Trend analytics, and alerts that enable business leaders and managers see at a glance how your UC&C platform is being used. This will help improve employee productivity and engagement.

Call SWEET! Call Accounting gives you the information you need in order to make the best decisions for optimizing your business. You can view all incoming, outgoing, and internal calls in detail. You can track individual extensions, departments, or multiple sites and make any necessary changes to increase productivity and efficiency at all levels. You can save time by having the reports that you need sent to your email every day, weekly, monthly, or just once. Scheduled reports make contact center analysis part your daily routine. Call SWEET! Access Call SWEET! Remote workers and managers can generate important reports from their home offices. With Call SWEET, instant reports are only a few clicks away. You can export any report to Excel or PDF format or view it from your favorite web browser.

eCDR provides all the reporting options and flexibility required to efficiently manage and allocate telecommunications expenses. It is easy to use and can be customized. CDR-Data applications can be supported by products that provide all the resources you need to manage your communications and personnel expenses. CDR-Data's reputation has been built on responsiveness to its clients. We offer a level of expert knowledge and experience that sets us apart from other solution providers. Our success lies in keeping our clients' needs at the forefront of our minds every day. Two main objectives for any organization that charges back for communications usage are to deliver the bill quickly and to be 100% accurate. CDR-Data Bill Back takes the burden off your shoulders by automating all tasks and processes that you don't have the time for and delivering a clear, accurate bill to your client.

A voice analytic/call accounting system is a program that processes the records of incoming, outgoing and internal calls generated by a phone system. It adds information such as the destination city and state, costs, trunk information, extension user's name and department. These records are then used to create a variety detail and summary reports about telephone call activity. These reports can be analyzed to determine the efficiency of a system and analyze telephone usage. New computer tools and technology have enabled developers with innovative programming skills and creative thinking to create a new level of analysis. The new software is compatible with mobile phones, IP systems, and traditional PBXs. The newer systems, which are browser-based, allow managers to access information across the enterprise more easily.

TeleMate.Net's Predictive UC Analytics product turns complex communication into actionable intelligence. It uses secure, role-based access controls and provides proven value across the organization. Improved service quality and faster resolutions. IT and business stakeholders can achieve operational efficiencies. A single platform can be used for both UC&C service assurance as well as workplace analytics. You can link communication events using any means to provide'super' views. Role-based controls can be created to allow employees access to simple, interactive dashboards. To give insight into the future, statistically model every session activity. You can publish information at any time, in any format, and at any frequency. One solution provides complete visibility to voice, video, contact centre, and collaboration technologies.

To maximize the return on technology investments, it is important to understand how they are being used and make adjustments accordingly. It is essential to be able to monitor, analyze, and manage all the communications media available in order to maximize the return on any technology investment. PhonEX ONE Unified Communications analytics, call accounting provides a complete-management solution that includes real-time and historical data dashboards, traffic analysis, alerting, fraud detection tool, and alerting to organizations around the globe. PhonEX ONE offers in-depth analysis of all session types, including those related to unified communications. It also analyzes traditional/VoIP PBXs as well as cellular activity and traffic. This is why PhonEX ONE is the ideal business intelligence tool for any company to optimize and monitor their telephony communication network.

Aradial Technologies has been providing billing, policy control, and AAA software for Internet service providers for more than 20 years. Aradial can be easily integrated into the IT and Network infrastructures of both small providers and large ISPs with millions subscribers. Aradial products offer new possibilities for ISPs, MNO/MVNOs, Hotspots WISP, LTE and FTTH, Mobile 3G/4G/5G/WIMAX, VOIPs, IPTV, ASPs, and Wireless LAN. Aradial has been purchased by more than 1000 operators in 80 countries. Aradial Convergent billing software, including Prepaid and postpaid, Subscription billing and ISP billing, AAA, PCRF and LTE billing. Radius server for ISP and VOIP. A modification of the Convergent billing, AAA (Diameter and RADIUS), for LTE, LTE/Mobile (3GPP), GSM and CDMA2000), M2M Billing, PCRF, etc.

ProfitWatch Call Accounting is a user-friendly solution for call accounting that meets the needs of hospitality clients. ProfitWatch provides hotels, motels and resorts with a simple interface that works with any PBX or PMS model. ProfitWatch offers multiple pricing levels to make it easy to offer promotional rates to guests and encourage phone use. You can either pull invoices on demand or have them automatically generated and sent to a printer. You will receive an immediate notification via SMS, email, and screen popups when an emergency call is placed on the property.

With Calero's single-platform solution, you can leverage automation with our technology expense management platform to become an extension of your team. Calero, a global technology expense management provider, offers solutions for telecom, mobility, and SaaS.

CALLBROKER Report View allows communications supervisors or administrators to assess and analyze the company's call traffic. CALLBROKER Report View provides a reporting solution specifically designed for Cisco Unified Communications customers. There is no limit on the number of calls or IP phones that can be used. CALLBROKER Report View gives the communications manager all the tools they need to quickly analyze and make informed decisions about communications within the company. CALLBROKER ReportView allows for analysis and control of both incoming and outgoing telephone traffic via a web-based interface. CALLBROKER reportView for callcenters gives information about queues, agents, and a wide range of data that meets any CRM's requirements, including calls answered, abandoned and talk time, wait times, average wait time, and average wait time. Integration with Cisco CUCM via AXL or LDAP Alerts sent by email and exportable reports to excel and pdf.

It is crucial to be able to manage and monitor the costs of communications within a company in order to achieve the right balance between business benefits and expenditures. Proteus is an advanced call accounting software from Enghouse Interactive that provides detailed analysis of your communication systems to small, medium, and large companies. Proteus can help you identify cost savings, network management, and planning improvements that will maximize your investment in your communication systems. Proteus Enterprise, an advanced, scalable call accounting application, is designed for medium-sized to large corporations. It provides detailed analysis of all communications in your company.

The ELEPHANTCALL MANAGEMENT SYSTEM (ELEPHANT CALL LOG SYSTEM) is a call logging program that can increase operator efficiency and provide accurate calculation and complete management for all your telephone costs. You can easily create and manage reports with the user-friendly interface and simple to configure reporting feature. These reports can be used to highlight any weaknesses, assess the effectiveness of your configuration, detect telephone fraud and abuse, and provide accurate tariff analysis that can help you negotiate better rates to specific destinations. The ELEPHANT CALLS MANAGEMENT SYSTEM helps you improve your business' efficiency by itemizing calls, selecting tariff plans that suit your call patterns, and identifying which STD codes best respond to your marketing campaigns. You can also monitor and report on telephone abuse within your business using the ELEPHANTCALL MANAGEMENT SYSTEM.

Callcruncher is an intuitive, affordable and powerful Call Intelligence platform. Our platform provides a unique way to manage the call accounting, reporting and analytics. It also tracks, rates, rates, and records call data. This is a great tool for small, medium, and large clients. Callcruncher integrates your VoIP solution into client decision-making and productivity applications, which facilitates client retention and new client acquisition. Manager can communicate with agent via voice, unbeknownst of customer, and assist with sales and service issues. Your VOIP solution is integrated into the client's decision making process and productivity applications. Agents are able to recognize the source of calls and provide additional information and scripting assistance. Agents can capture more clients by making better use of their time. Increase revenue and address customer service issues more effectively

Our products and solutions enable customers to seamlessly move - from digital self service to human agents and back. They enable agents to spot customer context and drive Next Best actions. Managers can make smarter business decisions.

Cloud9 empowers trading floors by providing a complete suite of communication and analytics Transcribing tools. Our cloud-based platform transforms the way traders communicate. It provides a reliable, affordable and compliant service that is specifically tailored for institutional traders. Cloud9 infrastructure captures, structures, and delivers real-time metadata as well as transcription. This workflow allows firms to capture voice information accurately for a comprehensive view of market intelligence for their front office. Cloud9 provides the best connectivity to the major industry voice infrastructure provider providers, as well as third party integration and data sets. This is for the trading floor today and tomorrow.

QualifyGo's range historical and real-time reporting tools will help you get more out of your investment. ClarifyGo is hosted, managed, and supported by Oak in cloud. This results in a low-risk, cost-effective system that you can manage yourself. QualifyGo's user-defined dashboards and reports, as well as wallboards, help you understand and manage everything that matters, including Teams' Auto Attendants and user adoption. QualifyGo offers a variety of core and additional reporting capabilities that you can customize to fit your department and organization. You can do more with Teams than the basics. To manage calls, drive activity, and identify training needs, monitor user adoption and staff performance.

Microcall can integrate with any type and number of Voice or hosted platforms / Session border controllers (SBC), CUBE's / Gateway. It analyzes the data in real time and provides meaningful dashboards to managers at all level. Managers can access the information they need to make quick, informed business decisions with Microcall dashboards. Microcall integration can be automated with Active Directory, PeopleSoft and Banner, Avaya Site Admin. and HR systems. Reports include Employee Names as well as Locations, Cost Centers. Sessions, Sessions, Devices. MAC addresses, Shared-Line Assignments. The reporting level can be enhanced by combining voice data with additional information. Microcall's system automation and comprehensive features make reporting easy for every manager (Telecom Infrastructure Administrator, Security, Finance & Customer Service), as well as Network Administrator, Security, Security, Security, Security, Security, Security, Security, Security, Security, Security, Security, Finance, Security, Security, Security, Security, Security, Security, Sales, HR & Security).