Find and compare the best Artificial Intelligence software for Freshdesk in 2026
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Use the comparison tool below to compare the top Artificial Intelligence software for Freshdesk on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.
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UnifyApps
UnifyApps
Streamline fragmented systems and eliminate data silos by empowering your teams to create sophisticated applications, automate workflows, and construct data pipelines effectively. Quickly automate intricate business processes across various applications in mere minutes. Develop and launch both customer-facing and internal applications effortlessly. Take advantage of an extensive selection of pre-built rich components to enhance your projects. Ensure enterprise-grade security and governance while benefiting from robust debugging and change management capabilities. Accelerate the development of enterprise-grade applications by tenfold without the need for coding. Leverage powerful reliability features, including caching, rate limiting, and circuit breakers. Create custom integrations in less than a day using the connector SDK, facilitating seamless connections. Achieve real-time data replication from any source to desired destination systems, making it easy to transfer data across applications, data warehouses, or data lakes. Additionally, enable preload transformations and automated schema mapping to streamline your data processes further. This approach ensures that your organization can respond to challenges with agility and efficiency. -
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Leo
Leo
Select either an inbound assistant that responds to events, such as new lead submissions, or an outbound assistant that operates on a predetermined schedule. Integrate your assistant with our various tools and specify the features you want. Your AI phone assistant will be ready to make and receive calls in no time. You can create as many assistants as you wish, easily implementing your workflows and having everything set up in under two minutes. Each phone agent comes equipped with a customized knowledge base and tools specifically designed to meet your individual requirements. Say goodbye to lengthy training periods for representatives. Enjoy the flexibility of complete customization, from choosing different voices and defining prompts to selecting specific language models. Our phone agents are operational 24/7/365, efficiently managing both incoming and outgoing calls. Callers also have the option to request a transfer to a human representative at any point during their conversation. Additionally, every call is recorded by default (unless you choose otherwise), enabling you to revisit and assess any interaction at your convenience. This ensures that you maintain a high standard of service and customer satisfaction. -
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Maven AGI
Maven AGI
Revolutionize your customer interaction experience with Maven's generative AI, which requires no complicated setup. It provides reliable answers to even the toughest queries while seamlessly handling both structured and unstructured data, all deployable with just a line of code in mere days rather than months. Its effortless integration into your existing knowledge and ticketing systems adheres to the highest standards of security and compliance. Say goodbye to the frustrations of bots and convoluted decision trees; Maven transcends being merely another ticketing system or chatbot. Instead, it represents a holistic generative AI solution that aims to reshape the customer support environment without the associated stress. Our generative AI technology not only delivers precise answers but also personalizes interactions and facilitates actions throughout the entire support process. Equip customers with the ability to effortlessly access the assistance they need, no matter their location, through AI-driven help desks and conversational chat agents. Additionally, enhance the capabilities of human agents by providing them with advanced AI knowledge search tools and co-pilot assistants, ensuring they can deliver the most effective proactive support possible. This comprehensive approach ensures that both customers and agents benefit from a streamlined and efficient support experience. -
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Automate365
gnani.ai
Gnani.ai's AI-driven virtual assistant is a powerful and adaptable solution aimed at greatly improving customer interactions while simultaneously lowering operational expenses. This platform provides a low-code/no-code interface with more than 100 pre-configured workflows, enabling organizations to launch their services in under a week. It accommodates over 40 languages, guarantees immediate responses, and achieves a remarkable 70% cut in operational costs. Thanks to its sophisticated natural language understanding (NLU) features, it can effectively manage queries with multiple intents and entities, maintaining over 90% accuracy. Additionally, the system incorporates continuous unsupervised learning, which guarantees that the virtual assistant evolves and enhances its performance over time. With such impressive capabilities, businesses can expect not only efficiency but also a significant boost in user satisfaction. -
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Armour365
gnani.ai
Armour365, a cutting-edge voice biometrics solution from Gnani.ai, serves as a robust security platform aimed at thwarting fraud, improving customer satisfaction (CSAT), and lowering operational expenses. It boasts a sophisticated fraud detection system that can identify various threats, including anti-spoofing measures, synthetic voices, and replay attacks. The technology accommodates both active and passive biometric methods, requiring merely under one second of spoken input for effective authentication. Additionally, it provides dynamic passphrase options, supports multiple languages and text formats, and integrates effortlessly across various communication channels. Noteworthy advantages of this platform include a reduction in average handling time by more than 60 seconds, an 80% enhancement in fraud detection capabilities, and a boost in CSAT scores exceeding 30%. Moreover, its versatility ensures that organizations can adapt it to their specific needs without compromising security. -
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CoRover.ai
CoRover.ai
Introducing the pioneering and highest ROI-generating platform focused on human-centric conversational and generative AI. Recognized as Asia's most reliable and widely adopted chatbot solution, we cater to various sectors including banking, finance, healthcare, manufacturing, travel, and e-commerce. The CoRover AI conversational platform brings numerous advantages such as enhanced lead conversion rates, increased sales, cost savings, streamlined support operations, and improved customer experiences. With custom use cases tailored for each industry, our objective is to elevate lead generation, facilitate transactions, and promote repeat business. Chatbots are effective tools that can automate and optimize numerous repetitive tasks, leading to higher customer satisfaction and lower overall operational costs. As the world's first human-centric conversational and generative AI platform equipped with exclusive cognitive AI technology, we offer a managed Chatbot as a Service (CaaS) with self-onboarding assistance, enabling organizations to boost revenue and reduce expenses while simplifying their processes. By integrating our solutions, businesses can not only enhance their operational efficiency but also cultivate stronger relationships with their customers. -
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Auralis
Auralis AI
$499 per monthAuralis AI is a cutting-edge platform aimed at transforming customer experiences via automation powered by artificial intelligence. This innovative solution allows businesses to optimize their support functions by managing routine tasks, providing round-the-clock assistance in various languages, and effortlessly fitting into current CRM and helpdesk frameworks. By decreasing response times and limiting human mistakes, Auralis AI significantly enhances operational efficiency and customer satisfaction. With its strong analytical capabilities and ongoing learning processes, the platform adjusts to the changing demands of customers, guaranteeing tailored and effective support. Consequently, Auralis AI stands out as an essential tool for companies looking to implement scalable and intelligent automation in their customer interactions, ultimately driving growth and loyalty. -
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Zuro
Zuro
Zuro is actively utilized by organizations, financial institutions, and government bodies across the globe. We have achieved remarkable outcomes for our clients; reach out to us for detailed case studies and testimonials. Our orchestration powered by advanced AI significantly reduces expenses and enhances efficiency throughout your organization. Tailored specifically for your business objectives and sector, our AI engine surpasses generic public models while maintaining cost-effectiveness and a focus on return on investment. We create solutions that provide measurable returns for your business in a matter of weeks rather than years. Our technology processes both unstructured and structured data to develop predictive models, handling data volumes in the terabyte range and implementing highly efficient models. We extend our capabilities beyond conventional machine learning, revealing unexpected insights that can drive strategic decisions. Each solution we deliver is customized to address the specific nuances of your unique business challenges, ensuring adaptability to evolving business requirements and changes in data distribution. By focusing on the unique aspects of each organization, we ensure that our models remain relevant and effective in a dynamic environment. -
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Unleash
Unleash
Unleash serves as your ultimate destination for optimizing collective intelligence, making knowledge management easier and enhancing the accessibility of information. Our sophisticated engine interprets user intent via advanced semantic search, evaluating the connections between words to deliver pertinent results, even when queries are less than perfect. Simply pose a question, and you will receive AI-generated answers pulled from your comprehensive knowledge bases. With superior search functionalities, effortlessly locate and retrieve the information you require all in one platform. You can seamlessly integrate Unleash's AI-driven bot into various applications such as Slack, Teams, and Zendesk, providing your team with immediate automated responses directly sourced from your organization’s knowledge repository. Tailor the knowledge base of the bot to ensure it provides precise and relevant answers, enhancing the insights offered on your platforms. Discover details about ongoing projects, team collaborations, and experts in various domains. Effectively manage your organization’s knowledge through wikis, curated collections, and quick links, and enjoy the flexibility of accessing this valuable information from any work environment. This comprehensive approach ensures that your team remains informed and engaged, fostering a culture of collaboration and continuous learning. -
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Ultimate
Zendesk
Enhance your support efficiency with the power of generative AI, allowing you to automate over 80% of customer inquiries across a variety of digital platforms through advanced AI-driven bots. By leveraging Ultimate’s AI agents, you can effortlessly improve customer experience, empower your support team, and optimize operational effectiveness. Embark on a journey toward scalable support excellence with Ultimate's AI solutions. As part of the Zendesk ecosystem, we offer the resources, expertise, and strategies necessary to achieve over 80% automation in your digital support interactions, including chat, email, and messaging. Discover the simplest approach to initiate support automation. By integrating UltimateGPT with your help center, you can create a bot designed to handle inquiries, escalate issues to a human agent when necessary, all without the need for training or ongoing maintenance, ensuring a seamless experience. Plus, this integration allows for continuous improvement and adaptation to evolving customer needs. -
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TheLoops
TheLoops
TheLoops is a comprehensive Intelligent platform designed to deliver actionable insights for customer experience (CX) teams, utilizing predictive analytics and GenAI to enhance the productivity of your team. Experience real-time predictions, trends, sentiment analysis, and topic identification all within a single, user-friendly AI platform, eliminating the hassle of juggling multiple solutions, performing manual data exports, and relying on a data engineer. Powered by GenAI, TheLoops offers proactive recommendations for the next best actions, automated classification, summarization, and additional features to elevate your agents' performance significantly. With Mission Control, managers are kept informed of ongoing developments without any lag. The platform ensures 100% quality assurance coverage while adhering to SOC II and HIPAA compliance standards. It also seamlessly integrates with platforms like Intercom, Zendesk, and Kustomer, and provides the flexibility for manual quality assurance when necessary. Discover how TheLoops’ Auto QA, supplemented by built-in coaching, can further enhance your operational efficiency. -
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Refold
Refold AI
Refold.ai is a full-stack AI integration platform that solves enterprise integration challenges by automating workflow creation, data mapping, and testing across hybrid environments. It enables software teams to build complex multi-step workflows and manage legacy systems such as SAP, Oracle Fusion, and Workday Finance with ease. Its unique memory graph technology anticipates API version conflicts and endpoint failures while offering real-time adaptation and self-healing workflows. Refold’s marketplace supports instant integration with 100+ enterprise applications, complemented by seamless authentication, audit trails, and observability features. The platform can be deployed on cloud, self-hosted, or within customer environments, supporting major cloud providers and air-gapped networks. Refold accelerates integration delivery, helping teams reduce delays, improve scalability, and win enterprise deals faster. Use cases include solution engineering to build demos, professional services to speed delivery, product teams to embed integrations, and AI teams powering internal agents. With certifications like SOC 2, ISO 27001, GDPR, and HIPAA compliance, Refold ensures enterprise-grade security. -
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Unifonic
Unifonic
Unifonic is an innovative platform driven by artificial intelligence, designed to foster personalized engagement with customers across multiple channels. It supports a variety of communication methods, such as SMS, WhatsApp, Messenger, push notifications, and voice calls, enabling businesses to interact with their clients via their preferred communication avenues. With over 100 native integrations with popular tools like Salesforce, HubSpot, and Shopify, it streamlines workflow automation effectively. Additionally, Unifonic's Flow Studio features ready-made templates for common scenarios, including abandoned cart notifications, one-time passwords, and chatbot integration, making it easier to set up automated processes. This platform not only boosts marketing initiatives but also enhances IT and operational efficiency through low-code development capabilities, while providing round-the-clock AI-driven customer support. Unifonic serves a global market, boasting an impressive 95% coverage, having dispatched over 25 billion messages, and catering to a client base of more than 5,000 businesses, showcasing its extensive impact in the industry. Furthermore, its commitment to innovation ensures that businesses can adapt to the evolving demands of customer engagement. -
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Teammates.ai
Teammates.ai
Teammates.ai presents fully autonomous AI solutions that can oversee complete job functions, such as customer service and sales, in over 50 languages. These intelligent assistants are equipped to tackle intricate tasks, which include addressing customer queries, processing transactions, and managing follow-ups, ultimately boosting operational efficiency and scalability. By embedding themselves smoothly into current workflows, Teammates.ai empowers organizations to automate repetitive tasks, lower operational expenses, and direct human resources towards more strategic goals. The AI agents on this platform are designed to evolve and learn from their interactions, ensuring ongoing enhancements in both performance and customer satisfaction. Furthermore, Teammates.ai is dedicated to revolutionizing the workplace through collaborative intelligence, delivering a flexible solution for businesses looking to improve productivity and expand their global presence. This approach not only streamlines processes but also fosters an environment where human creativity can thrive alongside advanced technology. -
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Akitra Andromeda
Akitra
Akitra Andromeda represents a cutting-edge, AI-driven compliance automation solution aimed at simplifying the complex landscape of regulatory compliance for organizations, regardless of their size. It accommodates an extensive array of compliance standards such as SOC 2, ISO 27001, HIPAA, PCI DSS, SOC 1, GDPR, NIST 800-53, along with tailored frameworks, allowing businesses to maintain ongoing compliance with ease. With more than 240 integrations available for major cloud services and SaaS applications, it effortlessly fits into existing operational processes. The platform’s automation features significantly lower the expenses and time involved in traditional compliance management by automating the processes of monitoring and gathering necessary documentation. Additionally, Akitra offers an extensive library of templates for policies and controls, which aids organizations in developing a thorough compliance program. Its continuous monitoring functionality guarantees that assets are not only secure but also remain compliant at all times, providing peace of mind for businesses. Ultimately, Akitra Andromeda empowers companies to focus on their core operations while seamlessly managing their compliance obligations. -
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Unframe
Unframe
Unframe is an all-in-one enterprise AI solution that allows businesses to quickly create and implement customized AI applications designed specifically for their individual needs. By providing contextual understanding in AI interactions, Unframe improves model accuracy while minimizing the need for extensive data sharing. This platform enables companies to build secure and scalable AI applications within hours, effectively tackling issues like complexity, security, and compliance that can impede the adoption of AI technologies. It effortlessly integrates with current systems, facilitating connections to various SaaS platforms, databases, and file formats, which ensures compatibility across a wide range of technological environments. With a focus on security, Unframe guarantees that data remains within the company’s control unless shared intentionally, thus upholding confidentiality and adherence to regulations. By delivering a comprehensive solution for a variety of AI applications, Unframe empowers businesses to innovate rapidly and effectively, surpassing the challenges posed by generic software and convoluted implementation processes. This unique approach not only streamlines the AI development journey but also fosters an environment where enterprises can thrive in an increasingly digital landscape. -
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Johnni AI
Johnni AI
Johnni AI serves as the ideal virtual receptionist, guaranteeing that you never miss a phone call again. This sophisticated AI-driven assistant takes charge of your business communications, infusing a personal touch into scheduling appointments and summarizing discussions to free up your valuable time. Johnni AI effortlessly integrates with your current software and CRM systems, expertly managing inquiries, bookings, and phone calls without a hitch. Tailored specifically to meet the unique needs of your business, Johnni AI allows you to concentrate on more critical responsibilities by streamlining call management. Operating 24/7, this virtual receptionist handles calls, schedules appointments, summarizes discussions, and offers customizable interactions, ensuring every customer feels acknowledged and appreciated. Furthermore, by automating the intricate details of call handling and appointment management, Johnni AI creates a consistently outstanding experience for your clients at all hours of the day. With such capabilities, your business can thrive while maintaining exceptional customer service. -
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Fire Your QA
Fire Your QA
Fire Your QA Today is an innovative quality-assurance platform powered by AI that converts a single screen recording of your web application’s workflow into an autonomous QA agent, which can execute continuous end-to-end testing across multiple releases. Users simply need to install a lightweight browser extension and record their usual testing process, such as navigating through a CRM, ERP, or other internal tools; the platform then learns each step and automatically replays and validates them. This system is adept at managing various web environments, including legacy systems, shadow DOMs, and iframes, without the need for any custom scripts or APIs. It is compatible with web applications, CRMs, ERPs, and internal tools, regardless of their underlying technology stack, facilitating automated validation of user flows, role changes, data entry, and verification of UI modifications. Case studies indicate that organizations experience up to a 90% decrease in manual QA time, achieve complete UAT coverage across all test cases, and benefit from significant weekly time savings, with detailed reports generated in the browser itself. By automating these processes, teams can focus on more critical tasks, leading to improved productivity and efficiency in quality assurance practices. -
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Insider One
Insider One
Insider One serves as an AI-driven platform for customer engagement and omnichannel marketing, seamlessly integrating customer data, personalization, predictive intelligence, and journey orchestration into one cohesive system. This allows marketing teams to provide immediate and tailored experiences across various channels, including web, app, email, SMS, WhatsApp, push notifications, and site search, all without the need to toggle between different tools. By analyzing customer behavior, it can foresee interests and subsequent actions, which empowers marketers to accurately segment their audiences, initiate automated journeys, and enhance campaigns using real-time AI that predicts needs while boosting engagement and conversion rates. Additionally, the platform features a built-in Customer Data Platform (CDP) that integrates data from over 100 connectors, forming unified customer profiles for customized messaging and insightful recommendations. Users are equipped to craft and automate interconnected experiences using a visual canvas that incorporates triggers and conditions, allowing for A/B testing and the initiation of personalized interactions, thus enhancing overall marketing effectiveness. Moreover, Insider One's adaptability ensures that it can evolve alongside changing customer preferences, further solidifying its value in the dynamic landscape of digital marketing. -
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Kapiche
Kapiche
Kapiche is an analytics and insights product that makes sense of customer feedback data. It empowers you to make better decisions and positively impact your bottom line. Combine multiple data sources to quickly analyze 1000s of customer feedback responses. No setup, no manual coding, no code frames. Discover insights in minutes and not weeks. You can have complete confidence in your analysis. Answer business questions quickly with deep, actionable insights from all customer data sources. It takes only minutes, not weeks. Your insights analysts will provide insight to help ensure buy-in for your CX programs throughout the organization and drive customer-centric, impactful change. It is impossible to make the most effective business decisions using only quantitative customer information. The best insights come from combining qualitative and quantitative data at every stage of the customer journey. -
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Hornbill
Hornbill
Hornbill Platform provides a means to streamline and digitize your organization's processes through a suite of seamlessly integrated and user-friendly applications tailored for enterprises. The adoption of digital technology greatly enhances the financial performance of businesses, propelling the trend of Digital Transformation—an essential focus for organizations today. With Hornbill's platform and solutions, you can effectively pursue this transformative goal. Each application is crafted to meet the specific needs of your business operations while operating on a cohesive technology framework that features a unified data model and complete integration. Business users can effortlessly automate workflows across various departments in a no-code setting, eliminating the need for costly consulting services or technical projects to begin unlocking value. Central to any digital transformation initiative is a versatile workflow automation feature, allowing complex business processes to be represented visually without requiring coding skills or specialized technical knowledge. This innovative approach empowers organizations to adapt quickly to changing market demands while optimizing their operational efficiency. -
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SmartBots
SmartBots
SmartAssistants answer most frequently asked questions instantly, and provide a frictionless and frustration-free experience. Organizations can optimize their customer support spend by answering the questions right away. SmartAssistants can help you provide differentiated and personalized customer service. The ability to provide a seamless experience and be available 24/7 helps in building trust with customers and increasing customer retention rates. SmartAssistants are a gatekeeper, answering the most common questions that frustrate customer service representatives. Customers service reps can be helped by organizations to help them focus on solving the most important questions and create a positive customer service culture. If the Assistant is not yet trained, you can transfer the conversation to another human agent. This keeps your customer informed and ensures that you are paying attention to their needs when they arise. -
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Gnani Bot Builder Platform
gnani.ai
The "for All" platform was designed to accommodate a new breed of "citizen campaigns managers" who do not require any technical knowledge. Training for 50+ use-cases can be done on the move (10 minutes) to ensure seamless conversations throughout the customer journey. Train bots to be deployed seamlessly across 15+ channels, including telephony and web, social media, WhatsApp, and more. Our templates are ready to use for industries like banking, insurance and automotive. Teams can save time and energy. Web SDK and channel-specific integrations make it easy to deploy bots designed for multiple channels in minutes. Add images, docs, short links, carousels, etc. Make text conversations visually engaging for your customers. This unique feature allows the conversion of text between languages without the need to type manually in each language.
