Best AI Customer Service Software for Freshdesk

Guru is an AI search and knowledge platform that delivers trusted information from your company's scattered docs, apps, and chats the moment you need it without leaving the apps you’re already in. No need to dig for information, Guru’s personalized AI assistant gets you verified/trusted, relevant answers. Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy wiki and intranet too. Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and more

CoSupport AI enhances your support operations by automating workflows, accelerating response times, and revolutionizing data analysis for informed decision-making. With our patented AI technology, CoSupport AI delivers solutions that are faster, more precise, cost-effective, and secure, promoting business growth and revealing valuable data insights. Our suite of CoSupport AI products is crafted to improve customer support and provide actionable data insights. CoSupport Agent is an AI assistant that generates immediate reply suggestions. CoSupport Customer is a fully autonomous AI chatbot offering highly accurate, human-like interactions. CoSupport BI serves as an AI business analyst, delivering insights, recommendations, and analytical conclusions based on your company’s data.

A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.

Aisera is at the forefront of innovation. It has introduced a revolutionary solution which redefines how businesses and customers thrive. Aisera's cutting-edge AI offers a proactive experience that is personalized and predictive. It automates support and operations across many sectors, including HR and IT, sales and customer service. Aisera empowers its users by providing self-service solutions that are similar to those offered by consumers. Aisera accelerates your journey to a more streamlined future by unleashing the power of digitalization. Aisera automates tasks, actions and critical business processes by leveraging user and service behavioral insights. Aisera seamlessly integrates with leading platforms like Salesforce, Zendesk and ServiceNow. It also works with Microsoft, Adobe, Oracle SAP, Marketo Hubspot and Okta.

Agent.ai enables you to harness the power and potential of Artificial Intelligence to improve customer care. Agent.ai is a robust, affordable enterprise-grade customer service platform that makes customer service automation possible. Agent.ai provides a wide range tools to increase efficiency and customer service experience. These include inbox and queue management and customer segmentation. Multi-channel communication, advanced dashboards, repots and unlimited agent seats.

AI assistant for customer-facing departments. Sapling works with messaging platforms and CRMs to assist agents in creating personalized responses. Managers can gain conversational insights that will help them coach and prepare their teams. Sapling offers functionality for autocomplete, spelling, grammar checking, as well as snippets/canned message/text expander. All services can be hosted on-premise or in the cloud to meet security and privacy requirements. The Grammar and Spelling APIs allow Sapling's language models to be integrated into custom applications and use-cases. Sapling Suggest pulls relevant answers from a team knowledge database and allows agents to respond faster to customer inquiries by clicking on the desired response. Instead of giving brittle, decision tree-based chatbots, empower agents.

Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction. - Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support. - Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience. - We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.

We train our AI by using your knowledge centre, website, etc. Caffeinated can respond to a client's question based on the responses your team has given in the past. Our AI is constantly learning and adjusting, based on the knowledge center, support policies, tickets and more. Caffeinated tags tickets based on customer sentiment and issues, eliminating manual data manipulation. You can also find out how long it takes to resolve a ticket, the average first response time, and much more. Our AI suggests the Macro that is most relevant to the customer's query. Our AI works across all channels, be it email, chat or sms. Data is the lifeblood of our business and we guarantee you will see results, or your money back.

AnswerWise, an AI layer that provides customer support, is extremely simple and helps deflect common support questions while providing seamless support for customers. AnswerWise allows customers to submit their questions via the widget on your product dashboard. AnswerWise uses machine-learning to understand the customer's question and find the most relevant answers from your knowledge base. Customers can browse the suggested articles and, if they find the answer, they can either indicate the same or submit a new question. Customers can still contact the support team via email or chat if they have any questions. AnswerWise integrates directly with popular customer support/helpdesk/live chat softwares to sync knowledge bases and handoff support tickets. Transform your customer service to make it more AI-first. This will allow you to prioritize deflection and provide seamless customer service.

Cleverly is your super agent. It assists with real-time triage, intelligent automation, manages knowledge bases, and provides friendly customer service. Intelligently classify, prioritize, and route tickets based upon customer intents. This is possible with the help of over 100 labels. 90% accuracy in ticket classification You can classify in one language, and use that to leverage classification across 12+ languages. Your internal procedures, macros, and FAQs database should be kept up-to-date and accurate. Recognize knowledge gaps and increase knowledge coverage rates. Automating common queries can reduce manual work by reducing deflection rates of 20% to 60%. Agent productivity can be increased by providing the right information at the right moment. The AI and pre-trained models provide a 20% reduction in deflection rates with minimal setup. Integration with your CRM or help-desk is seamless. Dynamic forms that automatically collect the relevant information.

Finally, AI can support customer service tickets better than real agents. Bring a new level of service to your retail. Tymely integrates into all your systems, and uses Generative AI for end-to-end handling of the most complex customer service queries (email and chat), including initiating refunds, exchanges, coupons, and any other actions that agents take. Tymely's experts check each AI response in real time before it is submitted. This results in better-than-human-level accuracy, while keeping the low-cost and high-speed of AI, 24x7. Our native English-speaking experts in customer service verify each AI-generated answer and add a human touch. This ensures that your customers receive the high-quality and empathetic support they desire. Surprise your customers by providing a timely service 24 hours a day. We guarantee a First Resolution Time of 20 minutes on average.

ioni is an AI-powered ticket assistant designed to enhance customer support productivity. With its integration capabilities, ioni seamlessly connects with various sources of information, such as databases: knowledge bases, CXM tickets, PDFs, and CSVs, etc. This enables IONI to deliver highly accurate responses, ensuring a higher level of client satisfaction.

Zowie is the AI-driven customer service platform for ecommerce. We understand that your customers want to speak to you. You can now use the power of conversation in order to save money, earn money, and impress your visitors at every interaction. With Zowie, there's no need to reinvent the wheel. Drop our solution into your current tech stack and provide personalized support from the first day. Discover why leading brands love Zowie.

SupportLogic was designed for B2B support. It is simple to deploy and provides a significant return on your investment within a few weeks. SupportLogic integrates seamlessly with your existing systems of record as a cloud solution. The SupportLogic applications can be turned on immediately to start generating actionable insights. SupportLogic is a force multiplier for your CRM/ticketing systems, unlocking actionable insight from unstructured data around support interactions. SupportLogic is committed to security. SupportLogic ensures that your customer data is secure and protected, from your own private cloud deployment to strict security and privacy measures. Find cases that have breached SLAs or customer sentiments. You can create custom case lists using NLP signals such as predicted escalate.

Gleen AI is a generative AI/ML that works with GPT-4 in order to maximize the accuracy of all generative AI answers. Your customers want action, not idle chatter. Gleen action chat bots can be configured in a way that they perform any action for your customer within the context of a generative AI conversation. Gleen AI can easily gather information from diverse sources, such as your help desk answers and community discussion boards. Gleen AI can be updated with just one click. Gleen AI crawls multiple sources of knowledge for your company in as little time as 2 hours. Gleen AI can be integrated with your help desk or deployed on your support channels. Gleen AI can be used to monitor consumer feedback, documentation inconsistencies, and update knowledge as the company grows. Use Gleen AI for greeting visitors, answering questions, and setting up appointments and demos.

Maven's generative artificial intelligence can transform your customer experience without requiring a complex setup. Answers even the most difficult questions with truthful answers. Can ingest all types of structured and unstructured data. It integrates easily into your knowledge management and ticketing system, and has advanced security and compliance standards. Forget bot frustrations, and manual decision trees. Maven is more than just a ticketing system or a chatbot. It's an integrated generative AI native system designed to transform customer support without any headaches. Our generative AI solutions provide accurate answers, personalize user interaction, and take actions across the entire support process. AI help desks, conversational chat agents, and AI help desks can empower customers to find what they are looking for, wherever they may be. AI knowledge search and copilot assistants will empower human agents to offer the best proactive support.

Auralis AI is a platform that revolutionizes customer experience by using AI-powered automation. It allows businesses to streamline their support operations by automating repetitive tasks, providing 24/7 assistance in multiple language, and integrating seamlessly into existing CRM and helpdesk software. Auralis AI increases efficiency by reducing response time, minimizing human errors, and increasing customer satisfaction. It adapts to changing customer needs with its robust analytics and constant learning. This ensures personalized and efficient support. Auralis AI is a valuable solution for companies looking to automate intelligent customer interactions.

Generative AI will help you scale your support more intelligently. With the next generation AI-powered bots, automate +80% of all your support requests across digital channels. Ultimate's AI agents will elevate your CX, empower agents, and increase efficiency. With Ultimate's AI agents, you can achieve scalable success in support. We are a part Zendesk and we have the tools, team and tactics to take you from 0 automation to +80% across digital support channels including chat, email and messaging. Welcome to the easiest and fastest way to start with support automation. Connect UltimateGPT with your help center to create a bot capable of resolving requests, escalating to an agent when needed, and requiring no training or maintenance.

TheLoops is a powerful platform that provides actionable insights to CX teams. It uses GenAI and prediction to increase the productivity of your team. Get real-time predictions, trends, sentiments, topics, and more with one AI platform that is easy to use. Say goodbye to manual data dumps, multiple point solutions and the need for data engineers. TheLoops, powered by GenAI, gives you dynamic next-best recommended actions, autoclassification, summary and more to supercharge the performance of your agents. Mission Control allows managers to be aware of what is happening at all times. 100% QA coverage. SOC II and HIPAA compliance. Integrations with Intercom Zendesk Kustomer, and more. Plus, manual QA is available if needed. Learn more about TheLoops Auto QA and its built-in coaching.