Best Application Development Software for Zendesk

Twilio offers a suite of application development tools that enable developers to efficiently create powerful communication solutions. Through its comprehensive APIs, developers can seamlessly incorporate capabilities such as voice, messaging, and user authentication into their applications, significantly improving user interaction and overall experience. With the Programmable Voice API, developers can design applications capable of managing both incoming and outgoing calls, implementing call tracking mechanisms, and establishing interactive voice response (IVR) systems. The Messaging API facilitates the sending and receiving of SMS, MMS, and WhatsApp messages, ensuring users can communicate in real-time. Twilio also provides the Verify API, which enhances user security by offering verification options via SMS, voice, and email, helping to safeguard applications from potential fraud. Furthermore, Twilio's Flex platform presents a versatile digital engagement center for sales and customer support, empowering businesses to customize their customer engagement strategies.

Guru is an AI search and knowledge platform that delivers trusted information from your company's scattered docs, apps, and chats the moment you need it without leaving the apps you’re already in. No need to dig for information, Guru’s personalized AI assistant gets you verified/trusted, relevant answers. Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy wiki and intranet too. Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and more

Trusted by over 25 million users worldwide, Jotform is an all-in-one platform that simplifies data collection, workflow automation, and online sales, all without coding. With Jotform’s drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, contact information, payments, appointments, and e-signatures with ease. Choose from over 10,000 templates for everything from feedback surveys to registration forms, or build your own from scratch. Jotform's advanced features, such as conditional logic, autoresponders, and over 200 integrations, further streamline processes. In addition, Jotform's AI-powered Agents offer real-time customer support by guiding users through the form submission process, answering questions, and ensuring a smooth experience, all while reducing the need for manual intervention. With Jotform’s Store Builder, you can also set up an online store, sell products, services, and subscriptions, collect donations, and receive payments through 30+ supported payment gateways. Finally, Jotform’s tools like Approvals, PDF Editor, and Report Builder help businesses transform collected data into actionable insights and automate workflows for even greater efficiency.

Twilio's Messaging API is an essential tool for businesses looking to integrate messaging capabilities into their applications with ease. It provides a reliable RESTful API that facilitates the sending and receiving of SMS, MMS, and WhatsApp messages on a global scale. This API allows businesses to automate and scale their communications, ensuring that messages reach customers through their preferred channels. With support for various sender types, such as long codes, short codes, toll-free numbers, and alphanumeric sender IDs, Twilio offers flexibility in message delivery. The Messaging Services feature further enhances this by enabling the grouping of global senders and intelligent sending, which automates sender selection and manages compliance regulations. Additionally, the API supports inbound webhooks, allowing businesses to handle responses programmatically and engage in two-way conversations with customers. Twilio's comprehensive documentation, sandbox testing, and robust support empower businesses to create efficient, scalable, and compliant messaging solutions that enhance customer engagement and drive conversions.

Your operations can be transformed by delivering workflows and real-time visibility so that your teams can keep up with the pace of change. To drive deeper insight and automation across complex systems and processes, extend and connect data, processes and workflows. Rapidly adapt your operations to meet new opportunities and to address potential risks. You can tailor workflows to meet the changing needs of your employees. In days, not weeks, create new workflows that respond to new challenges and support new ways to work. Connect, govern, and continuously improve an ecosystem of digital solutions that you can use to secure your most important data and processes. Transform how your data is used, and empower your employees to provide real-time insights using one unified platform. Unlock the potential of your team. Quickbase is now available.

Software testing must be centrally managed and visible from conception to production in order to make software releases more secure and faster. Tricentis qTest enables teams to collaborate and ship faster, with less risk, by unifying, managing, and scaling testing across the enterprise. Robust testing includes a variety of testing tools, teams, test types, and testing methods. Tricentis qTest combines them all so that teams can release more confidently and reduce risk. It also helps identify opportunities to move faster - collectively. Automate more testing, increase the release velocity, and bring together teams throughout the software development process. Native DevOps integrations such as Jira, Jenkins and GitHub keep QA and development in sync. With a full audit trail, trace defects and tests back to development and requirements. Align teams with cross-project reporting.

AI agents that interact and answer questions with users and complete tasks using your data and APIs. AI that can answer questions, summarize and extract insights from any long document. Transfer styles and formats, as well as tags and summaries between documents and data sources. Stack AI is used by developer teams to automate customer service, process documents, qualify leads, and search libraries of data. With a single button, you can try multiple LLM architectures and prompts. Collect data, run fine-tuning tasks and build the optimal LLM to fit your product. We host your workflows in APIs, so that your users have access to AI instantly. Compare the fine-tuning services of different LLM providers.

For decades CCMS and content authoring solutions have been lagging behind in the fast-paced world of cloud technology. We’re changing that. Paligo was founded by people with many years of experience in the field of technical documentation. We’re using that experience to build the modern web platform that we would have wanted to use ourselves. Our goal is to make structured authoring more accessible to a wider audience by simplifying and demystifying the process. This is achieved through our intuitive and user-friendly CCMS, which is both powerful and robust, enabling our customers to easily author, manage, translate, and publish multichannel content.

Anypoint Platform from MuleSoft is a comprehensive cloud-based integration and API management platform designed to speed up digital transformation efforts. It allows developers to build APIs quickly using pre-built assets or from scratch, supports data transformation, testing, and seamless integration into CI/CD workflows with tools like Maven and Jenkins. Deployments can be made on CloudHub, Docker, Kubernetes, or on-premises, offering flexibility across various architectures. The platform secures enterprise integrations with automated policies and format-preserving tokenization, helping organizations meet strict compliance requirements including GDPR and PCI DSS. Teams can manage and monitor APIs centrally with contextual analytics and real-time operational insights. Anypoint also enables discovery and reuse of APIs and integration assets through customizable marketplaces, boosting developer productivity. Enterprises like Airbus have accelerated IT project delivery significantly by leveraging its reusable assets and scalable infrastructure. With its robust security, operational resilience, and developer-friendly tools, Anypoint Platform is designed to support modern enterprise needs.

Boomi's iPaaS platform empowers businesses to integrate, automate, and manage their data and workflows across multiple applications and systems. By leveraging AI agents, Boomi automates complex processes, improving speed and reducing errors. With a user-friendly interface and a library of pre-built connectors, the platform simplifies the integration of applications such as Salesforce, SAP, and AWS. Boomi helps organizations unlock their full potential by enabling rapid digital transformation, secure data management, and optimized business operations. Boomi Agentstudio is the solution for managing AI agents at scale, offering businesses a centralized platform to design, monitor, and deploy agents effectively. It includes powerful tools such as Agent Garden for lifecycle management, Agent Control Tower for visibility and governance, and AI-powered workflows that integrate seamlessly with other business systems. By providing easy-to-use tools for AI agent orchestration, Boomi allows organizations to achieve efficient, compliant automation while reducing operational complexities, all within a secure environment.

Amazon EventBridge serves as a serverless event bus that simplifies the integration of applications by utilizing data from your own systems, various Software-as-a-Service (SaaS) offerings, and AWS services. It provides a continuous flow of real-time data from event sources like Zendesk, Datadog, and PagerDuty, efficiently directing that information to targets such as AWS Lambda. By establishing routing rules, you can dictate the destination of your data, enabling the creation of application architectures that respond instantaneously to all incoming data sources. EventBridge facilitates the development of event-driven applications by managing essential aspects like event ingestion, delivery, security, authorization, and error handling on your behalf. As your applications grow increasingly interconnected through events, you may find that greater effort is required to discover and comprehend the structure of these events in order to effectively code responses to them. This can enhance the overall efficiency and responsiveness of your application ecosystem.

Rayven is a complete SaaS platform with no-, low-, and full-code capabilities, enabling rapid creation of AI tools, applications, and automations - without disrupting your current tech stack. - Start for free using AI prompts, visual builders, templates, or your own code to: - Quickly develop apps and automations from scratch or using ready-made templates - Integrate with existing systems, unify real-time data, and deploy AI across operations - Improve processes without removing or risking legacy technology - Align IT, ops, and product teams on a shared platform for faster delivery Rayven is built for technical and non-technical users alike, offering a single, cost-effective solution to go from idea to live deployment - fast.

The Deepest Digital Adoption Platform Chameleon is a sophisticated no-code platform for product success, empowering SaaS teams to build self-service user onboarding, feature adoption, and feedback collection. PMs, PMMs, and CSMs can build, manage and improve product experiences for your web application without writing code. Increase activation with product tours, boost adoption with tooltips, get user feedback with surveys, and offer guidance with checklists. Simple to get started, but with deep configuration available • Use your own fonts • We automatically pull styles from your product • Adjust anything with custom CSS • Fine tune any element with your own custom CSS • Configure templates • Save templates to make it easy to build on-brand

Hevo Data is a no-code, bi-directional data pipeline platform specially built for modern ETL, ELT, and Reverse ETL Needs. It helps data teams streamline and automate org-wide data flows that result in a saving of ~10 hours of engineering time/week and 10x faster reporting, analytics, and decision making. The platform supports 100+ ready-to-use integrations across Databases, SaaS Applications, Cloud Storage, SDKs, and Streaming Services. Over 500 data-driven companies spread across 35+ countries trust Hevo for their data integration needs.

Qorus Integration Engine® is the only transaction-sure automation platform for enterprises to simply connect their in-house, cloud and operational technology. Combining easy configuration of business processes with fault tolerant orchestration and error recovery, Qore helps enterprises meet the challenge of rapidly bringing new services to market in a time of increasing innovation and industry change. Qore is trusted by world leading companies to help them reimagine their business processes and innovate faster. Qorus includes AI automation, fault tolerant workflows, native Python - Java language integration, and a data provider API that automatically introspects and interfaces with any system independently of the underlying API or integration technology. Qorus is available as both a paid enterprise edition and a FREE, fully functional community edition.

It shouldn't take long to analyze data from your business solutions. Zuar Runner allows you to automate your ELT/ETL processes, and have data flow from hundreds of sources into one destination. Zuar Runner can manage everything: transport, warehouse, transformation, model, reporting, and monitoring. Our experts will make sure your deployment goes smoothly and quickly.

Experience the ultimate automation platform with Wrk, offering unparalleled ease and comprehensive capabilities. Gain access to a wide range of drag-and-drop API connectors, AI bots, RPA & OCR bots, and even human-based tasks, all consolidated within a single automation platform. Effortlessly connect Wrk Actions through the user-friendly Wrkflow Designer, empowering you to construct a fully customized end-to-end automation solution that precisely aligns with your unique processes. Start automating today with Wrk, for FREE!

Newired allows companies to help users find resources and answers to virtually any web application. It makes it easy for the user to learn and perform on-the-go. We will not forget that digital is first and foremost for people. -Newired makes technology more accessible by replacing any disconnected documentation, tutorial or training with contextual in place guidance and support. -Newired provides in-place support to users so they can learn by doing and understand complex content. It also supports them in ensuring process compliance in complex internal applications. -Newired can easily be installed on any web-based website or application without having to modify the code. It can also be modified to meet customer needs.

Next Matter is an automated platform that does all the work for you. No more spreadsheets, chats, meetings, emails, or even email. Automated processes replace the tedious work of operations by bringing together customers, suppliers, instructions, tools and customers in one platform. Automated processes can be built by managers in minutes. No programming or experience is required. Teams execute work seamlessly with all the tools they need to complete the job. All processes, tools, customers, suppliers, and teams can be merged into one platform, allowing operations to run more efficiently and confidently. Delivering work has never been easier thanks to all the data, instructions, tools, and other information available in one place. It's quick and easy to implement, and there is no need for additional training. You can set up in minutes using a drag-and-drop process creator and templates that are ready for operation.

WordPress powers a significant portion of the internet, estimated at 35%. For the ultimate experience, WordPress.com stands out as the premier platform to start creating your website. You can begin your website-building journey today. What opportunities does WordPress.com offer? It equips you with all the necessary tools to craft anything you envision. Its flexibility, robust security features, and powerful capabilities align perfectly with your business aspirations. You can promote your products, leverage advanced analytics and SEO functionalities, and tap into integrated social media audiences to expand your reach. Manage transactions, set up taxes and shipping, and formulate a marketing strategy—while you focus on creating your widgets, we’ll handle the website development for you. Everyone possesses a unique perspective; now is the time to showcase yours using the world’s leading blogging platform. Join a thriving community of millions eager to engage with your insights. With thousands of themes available, you’re sure to find a layout that fits your vision perfectly, and ample storage and design choices allow you to upload your content seamlessly and present your work in the best light possible. The possibilities for your online presence are virtually limitless.

Miro helps you keep your team's minds in sync. Miro is a virtual whiteboard and remote collaboration tool that helps cross-functional teams collaborate more effectively to create great things. Miro isn't a video conferencing tool, and Miro doesn't try to be. Miro's goal is to provide a platform for teams who work most effectively across areas, geographies, timezones to get more out of their ideas when they can't all be in the office together at the same time. It includes over 200 pre-made templates to capture and visualize ideas, collaboration tools like comments, chat screen sharing and video chat and integrations with popular business tools. Miro AI is your team's ultimate boost, empowering you to unleash your creativity and productivity like never before. We are your launchpad to the future, providing the assistance you need to bring your next big idea to life. Let Miro AI help you unlock the full potential of your team's innovation and collaboration capabilities.

monday.com Work OS is a no-code work management platform that helps teams manage projects and workflows more efficiently. This software provides fully customizable solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and many more. With monday.com you can easily plan, manage, and track every project in one place, with the help of time-saving and easy-to-use features such as automations, time tracking, document sharing, real-time collaboration, and more. Multiple visual board views such as Gantt, Kanban, and Cards help you prioritize, structure, and navigate tasks and projects the way that suits you and your team’s needs, while dashboards give a high-level overview of your progress and help you make data-driven decisions. In addition, integrations with apps such as Outlook, Microsoft Teams, Gmail, and Excel, allow you to easily continue working with your favorite tools directly within the platform. monday.com also offers dedicated solutions, such as monday dev and monday sales CRM, designed to answer the needs of specific industries.

Domo puts data to work for everyone so they can multiply their impact on the business. Underpinned by a secure data foundation, our cloud-native data experience platform makes data visible and actionable with user-friendly dashboards and apps. Domo helps companies optimize critical business processes at scale and in record time to spark bold curiosity that powers exponential business results.

Jira is a project management tool that allows you to plan and track the work of your entire team. Atlassian's Jira is the #1 tool for software development teams to plan and build great products. Jira is trusted by thousands of teams. It offers a range of tools to help plan, track, and release world-class software. It also allows you to capture and organize issues, assign work, and follow team activity. It integrates with leading developer software for end-toend traceability. Jira can help you break down big ideas into manageable steps, whether they are small projects or large cross-functional programs. Organize your work, create milestones and dependencies, and more. Linking work to goals allows everyone to see how their work contributes towards company objectives, and to stay aligned with what's important. Your next step, suggested by AI. Atlassian Intelligence automatically suggests tasks to help you get your big ideas done.

Document360 is a smart Knowledge base platform. With powerful AI features and advanced tools, it helps businesses create, manage, and share high-quality documentation for diverse use cases. Use Cases Knowledge Base for Customers and Teams Create a centralized knowledge hub with AI-powered search and auto-tagging to ensure quick answers and improved team productivity. Analytics help identify gaps and optimize content. IT Documentation (Including API Docs) Streamline technical documentation with markdown support, version control, and features for developers like code snippet embedding. AI ensures content is always accurate and relevant. Standard Operating Procedures (SOPs) Maintain consistent processes across teams with a central repository for SOPs. AI-driven categorization and content suggestions make creation and updates simple. User Manuals Design professional manuals with customization options, AI summarization, and localization tools to cater to diverse user needs.