Best Value Stream Management Software for Zendesk

Faros AI combines all your operational data from multiple sources and enhances them with machine learning signals. The Faros AI Engineering Operations Platform allows you to harness this data so you can accelerate productivity, and better manager your engineering operations. With Faros AI, engineering leaders can scale their operations in a more data-informed way — using data to identify bottlenecks, measure progress towards organizational goals, better support teams with the right resources, and accurately assess the impact of interventions over time. DORA Metrics come standard in Faros AI, and the platform is extensible to allow organizations to build their own custom dashboards and metrics so they can get deep insights into their engineering operations and take intelligent action in a data-driven manner. Leading organizations including Box, Coursera, GoFundMe, Astronomer, Salesforce, etc. trust Faros AI as their engops platform of choice.

Planview Viz, previously known as Tasktop Viz, serves as an analytics platform for value stream management that aims to enhance organizational efficiency and speed up the time taken to bring products to market by shedding light on software delivery workflows. Its sophisticated capabilities allow for the identification of bottlenecks, management of dependencies, and measurement of value streams, empowering IT, business, and transformation leaders to refine their workflows, boost predictability, and align technological initiatives with business goals. Furthermore, by providing actionable insights into development processes, Planview Viz assists organizations in streamlining their operations and fostering improved collaboration between business and technology teams, ultimately leading to a greater return on investment for transformation projects. In this way, it not only aids in achieving operational excellence but also positions organizations to respond more effectively to market demands.

OpsHub Integration Manager (OIM) is designed to enable the synchronization of data across more than 50 tools within the ALM ecosystem. It features a user-friendly interface that simplifies the integration configuration process for users. The platform is engineered for resilience, ensuring that data consistency is maintained across all integrated systems. Organizations with diverse IT environments require agile integration solutions that can accelerate their entire value stream while supporting their journey toward digital transformation. In today's rapidly changing digital marketplace, it is increasingly important to streamline processes and maintain connectivity at every stage of operations. By choosing OpsHub, businesses benefit from an enterprise-level integration solution that has successfully enhanced clients’ value streams for over 20 years, positioning them for sustained success and growth. This long-standing expertise allows organizations to adapt swiftly to changes and capitalize on new opportunities in their respective industries.

Planview Hub serves as an orchestration platform for integration and value-stream management, streamlining the movement of artifacts, data, and activities throughout the software delivery toolchain by linking planning, engineering, quality assurance, operations, and support systems. Featuring over 60 pre-built connectors, Hub facilitates near-real-time updates of stories, defects, requirements, test outcomes, and metrics, allowing teams to minimize repetitive data entry, speed up transitions, enhance traceability, and improve the velocity of deliveries. Its model-based architecture, as opposed to traditional point-to-point mappings, simplifies both configuration and ongoing maintenance, while the visual “Landscape View” diagrams provide clear insights into the connections and flows between applications. Additionally, metrics dashboards offer quantifiable insights into adoption rates, return on investment, and system usage, while rule-based workflows ensure the preservation of nested folder structures and the hierarchy of artifacts across various systems. By improving the visibility and management of workflows, Planview Hub empowers teams to operate more efficiently and effectively than ever before.

ConnectALL allows digital initiatives and IT to be aligned to business outcomes. It allows you to capture, visualize and analyze critical indicators of speed, quality, and efficiency in your software delivery value stream. ConnectALL automates the flow of product information throughout the value stream. This helps you to identify waste in people, tools, and processes, and improve cross-functional collaboration. ConnectALL tracks key performance indicators and metrics that drive speed, quality, and cost reductions. This allows you to identify growth opportunities and to understand your competitive advantages to stay ahead of the market. You can quickly identify roadblocks, missed release, bottlenecks, vulnerabilities, and constraints in processes, as well as trace the flow of work. ConnectALL allows you to identify and improve your value stream before it is too late. ConnectALL also offers tool integration and interoperability.