Best Software Documentation Tools for Zendesk

For decades CCMS and content authoring solutions have been lagging behind in the fast-paced world of cloud technology. We’re changing that. Paligo was founded by people with many years of experience in the field of technical documentation. We’re using that experience to build the modern web platform that we would have wanted to use ourselves. Our goal is to make structured authoring more accessible to a wider audience by simplifying and demystifying the process. This is achieved through our intuitive and user-friendly CCMS, which is both powerful and robust, enabling our customers to easily author, manage, translate, and publish multichannel content.

With ClickHelp you can create online FAQs, help files, user manuals, knowledge bases, guides, etc. and publish them instantly. Also, you can create printed documentation in various formats. ClickHelp is easy to set up and use - no installation, runs in a web browser and supports multiple platforms: Mac OS, Windows, and Linux. Why ClickHelp? Here are some points: * Easy to use WYSIWYG topic editor, as well as HTML source mode. * Translation module to create a multi-language documentation site * Password-protected online help. * ClickHelp can import content from Microsoft Word, HTML, Markdown, RTF, CHM, ODT, etc. and export to CHM, HTML5 Web Help, PDF, DOCX, etc. * Powerful full-text search. * In-depth analytics and reporting. * Context help engine. * Branding options. * Global find and replace. * Automatic link validation and update. * Dynamic content support for single-sourcing - snippets, variables, conditional blocks. * Single Sign-On support for Google, Microsoft Azure AD, Salesforce and custom * OpenID Connect providers * Taxonomies * Readability scores and metrics. Integrations: Zapier, Google Analytics, Google Search Console, Zendesk, AddThis, Google Translate, YouTube and much more.

Document360 is a smart Knowledge base platform. With powerful AI features and advanced tools, it helps businesses create, manage, and share high-quality documentation for diverse use cases. Use Cases Knowledge Base for Customers and Teams Create a centralized knowledge hub with AI-powered search and auto-tagging to ensure quick answers and improved team productivity. Analytics help identify gaps and optimize content. IT Documentation (Including API Docs) Streamline technical documentation with markdown support, version control, and features for developers like code snippet embedding. AI ensures content is always accurate and relevant. Standard Operating Procedures (SOPs) Maintain consistent processes across teams with a central repository for SOPs. AI-driven categorization and content suggestions make creation and updates simple. User Manuals Design professional manuals with customization options, AI summarization, and localization tools to cater to diverse user needs.

ProProfs Knowledge Base software is a knowledge management tool that creates highly-searchable online FAQs to improve customer service and reduce ticketing. ProProfs allows you to centralize all your files, documents, and how-to articles so they are accessible across all devices and platforms. Organizations can easily share vital information to support their sales, customer service, and support teams. It's also a great way to introduce new employees to company procedures during onboarding. ProProfs Knowledge Base increases productivity by making it simple for customers and employees to find what they are looking for wherever and whenever they need it. ProProfs Knowledge Base Software eliminates the need for repeating the same questions.

Secure cloud-based authoring, collaboration and workflow management for technical writers and documentation groups. It's now easier to manage content and projects. MadCap Central, the only cloud-based solution, allows your team to track and manage tasks, schedule and automate workflows, host and publish content and expand your authoring capabilities by integrating subject matter expert (SME), review and contribution. MadCap Central offers a secure cloud-based content management system that integrates with powerful on-premises authoring, publishing, and review. MadCap Central's user interface allows you to easily organize your content, projects and users. You can personalize your dashboard to make it easy and efficient to work. You can upload projects, import files from other users, assign users and set project statuses. You can also receive notifications about activities.

Your favorite software for creating Help, policy and knowledgebase content. Now available on Mac. You can quickly get started with intuitive authoring using HTML5 and CSS3. Microcontent can be used to power next-generation media such as AI-powered chatbot engines or other advanced media. You can effortlessly ingest Markdown and legacy formats such as Word and HTML5. Create immersive content using rich media. Online review makes it easy to streamline your review cycles. Use the most popular collaboration and source control platforms to manage multiple document versions. Single-source publishing to any device, screen, or format you choose. Frameless Responsive HTML5 output delivers dynamic and exceptional content experiences. Adobe RoboHelp is now available for Mac. Create and deliver exceptional Help, procedure and policy content. Microcontent can be used to fuel chatbots and featured snippets in search engine results.

You'll save time every week by catching up on your documentation, reducing interruptions and meetings, and reducing the number of interruptions. The guide will be automatically created with perfectly cropped screenshots and links. You can remove sensitive information, add annotations, draw freely, or customize your logo. You can publish your guide to multiple knowledge base knowledge bases in one click. Share a direct link or export to PDF HTML or Markdown. You simply click through your entire process. Tango does all the documentation. In the same time it took to create one, you can create 10 how-to guides. You can say goodbye to lengthy videos and walls of text. Tango transforms any process into a shareable how to guide. You can easily document steps on any website. All your favorite tools can be used to tango. Highlight the important things with an arrow or rectangle, circle, circle, text, or both. You can also draw whatever you want with the freehand pen. Resize images to make it easier to see what is important and what isn't.

Visual documentation that customers and colleagues will love 10x faster. Click capture in our browser extension to go through your workflow. Once you're done, click stop. We'll handle it. Keep it consistent with brand guidelines and on-point every time. You can record or add text-to speech voiceovers, edit steps in your process and blur sensitive information. All this with the ease of editing a presentation. You can share your guideline with just one click on any channel. You can share your guidde internally or externally and you can control who has access. Instantly create a visual article with video, images, text and embed it in your existing tools such as Notion, Zendesk and Salesforce. Step-by-step guides give your customers the personal touch. They can follow them without having to read through mountains of documentation. Allow anyone on your team to create video-rich guides that explain your product in just seconds.

WYSIWYG editor. No need to know HTML. Built-in content elements such as figures, code snippets and step-by-step guides. FAQs, quizzes, videos, FAQs, and videos. It supports a variety of outputs, including Markdown and DocBook, as well as DITA. All languages can be stored in one project file. There is no need to create separate projects for each language supported by your project. There are many built-in tools, including screenshot capture, tutorial maker and FAQ and Quiz makers. Even if you have no previous experience in technical writing, you can create technical content like a pro. No need to learn complicated technical writing tools. Helpinator hides complex concepts behind an easy-to-understand interface. Built-in phrases expander allows you to write faster. Annotated screenshots and step-by-step instructions make it easy for your documentation to be understood. Create beautiful documentation quickly and easily.

Facilitate self-service and personalized content at key points along the customer journey. Transform technical content that you already have into a great self-service experience. Customers need personalized, relevant, and easy-to find answers in your documentation portal, community or support site. Remote workers can benefit from real-time guidance that analyses each case and recommends relevant technical content. Enhance your product's value and customer experience by understanding where friction is occurring and how customers interact with your content. Zoomin seamlessly integrates with many of the most popular platforms and tools, providing a scalable solution that provides your customers with the answers they need, without requiring you to change your workflow.

Pendo is a product-experience platform that helps software product managers deliver products that users love. Pendo allows product teams to answer questions such as "What features are customers using?" What features are they overlooking? Which ones are driving delight, and which are causing pain or confusion? These same insights allow you to quickly set up in-app messages and guides, as well as walkthroughs, without needing any programming. This will help users get the most out of your products. Pendo allows you to quickly identify the features and workflows that cause users pain and pleasure. You can then use the platform to guide users through these rough spots and encourage them to adopt the features that make them raving fans.