Best Enterprise Search Software for Zendesk

Guru transforms how teams access and trust information. As an AI knowledge platform, Guru unifies company data across chats, documents, and applications, giving people and AI assistants reliable, cited answers right where they work. It connects to systems like Slack, Teams, Salesforce, and Google Workspace to surface verified insights without constant searching. With automatic verification, source visibility, and permission-aware access, Guru keeps information accurate and ensures your organization operates from one dependable source of truth.

Algolia is an API platform for dynamic experiences that helps businesses maximize the speed of search and discovery, while solving the pain of relevance tuning through AI. Accessing the right piece of content on websites and apps has never been faster or more intuitive. Algolia Search is a powerful, fully hosted API that delivers content to users in milliseconds. Developers can customize the relevance of their user experience and get insights on how users interact with it. Algolia Recommend is a robust API that allows you to build unique product recommendations into any digital e-commerce experience.

Introducing GoSearch, the cutting-edge enterprise search platform created by the developers of GoLinks. GoSearch seamlessly integrates with over 100 personal and company applications, offering a unified interface powered by generative AI. This innovative platform extracts insights from various sources, delivering a consolidated and insightful search experience. Whether your query is about resetting passwords or navigating the Q4 roadmap, GoSearch operates akin to Google, surfacing relevant resources such as internal documents, individuals, tasks, and chat conversations. Harnessing the power of generative AI, GoSearch provides comprehensive answers by summarizing relevant context and information from both personal and company resources. Uncover additional knowledge by identifying the right people and places within your organization. GoSearch features a built-in conversational assistant, GoAI, transforming your search into an interactive chat that supports follow-ups. It retrieves outputs from your organization's connected apps and taps into external knowledge from ChatGPT. Elevate your communication efficiency and redefine knowledge management with GoSearch.

Shelf is a secure central content library that can be used by your entire team. Shelf is a knowledge platform that offers the best search capabilities. Shelf is a knowledge base platform that helps teams become more productive and efficient through powerful search and document tag features, file sync, share, content analytics and many other features.

Yext (NYSE: YEXT) offers a software platform that helps organizations deliver relevant, actionable answers everywhere their customers, employees, and partners look for information. Learn more at yext.com.

Keyspider is a cloud-based enterprise search engine that provides accurate search results. Keyspider allows you to create your own custom website search without additional cost or time. Keyspider is able to understand the customer's needs and deliver the right results for their search queries. Websites can now enjoy better search results and more conversions. It aims to change the way customers navigate through customer websites using a search-as a-service that leaves no stone unturned. With tailored search, you can increase relevance across all mediums.

Kore.ai is a comprehensive enterprise AI platform focused on helping organizations implement agentic AI solutions across customer-facing and internal business operations. At the center of its ecosystem is Artemis, an AI-programmable platform that enables businesses to build, scale, orchestrate, and manage AI agents in production environments. The platform offers a range of enterprise modules that support intelligent search, workflow orchestration, AI agent development, governance, and administrative oversight. Businesses can deploy ready-made applications tailored for industries such as banking, healthcare, retail, recruiting, human resources, and information technology. Kore.ai also provides a marketplace containing pre-built AI agents, templates, and integrations that help accelerate implementation efforts. The platform supports both customer service and employee productivity initiatives, allowing organizations to automate repetitive tasks and improve access to information. Enterprise-grade security, compliance, and scalability features make it suitable for highly regulated industries and large organizations. Strategic integrations with Microsoft Azure, AWS, Microsoft Teams, Microsoft 365 Copilot, and other enterprise technologies extend the platform’s capabilities. Kore.ai helps companies transform operations through AI-driven automation, intelligent assistance, and scalable digital workforce solutions.

Swiftype Site Search provides companies and their users with a speedy and adaptable search functionality for websites. By integrating Swiftype Site Search, organizations can offer a tool that enables customers, visitors, and followers to easily discover pertinent information. This solution is customizable to cater to the unique requirements of various businesses, whether they are e-commerce platforms aiming to enhance sales or digital publications striving to improve user interaction and engagement. Ultimately, it ensures that users have a seamless and efficient search experience tailored to their needs.

Seismic Knowledge provides teams with a solution that enables them to access answers, documentation and assets faster, right in the flow of their work and using tools they already use. By using Knowledge, users are able to connect multiple systems into a single searchable source of fact so that reps can be confident they have the correct information. Seismic Knowledge allows teams to: Knowledge integrates with Seismic, allowing reps to access FAQs via Seismic search. It also integrates Lessonly, so users can surface Seismic content as well as Lessonly training directly by chatting with the Seismic Slack Bot. Users can ask the Seismic Slack Bot questions privately or get AI-recommended responses when asking questions on specific channels. The Chrome extension also provides ongoing, instant access to answers, documents, and lessons - regardless of the application that they are using, such as a CRM, email, or email.

Explore tools like Trello, Slack, Google Drive, GitHub, and JIRA, which are essential for digital companies focusing on data exploration and GDPR compliance. Save valuable time daily by effortlessly locating that important email, JIRA ticket, or Slack conversation. With your busy schedule, remembering where that vital piece of information is stored can be a challenge, whether it’s in a JIRA issue, a Slack message, or an email. Fortunately, you no longer need to worry about this; receive instant notifications via Slack whenever your project, name, or any keyword you choose is mentioned across any of your connected platforms. ctx ensures that it continuously remains updated to provide you with the latest data by alerting you whenever changes occur in your sources, thus granting a reliable and timely perspective on your information. Utilizing sophisticated search methods, you can delve deep into your data to filter by parameters like date and type, as well as navigate through search results seamlessly. Moreover, you can invite your team to join, and we will handle the onboarding process so they can access and search through the same data as you do, fostering better collaboration and efficiency. This way, your entire team stays on the same page, allowing for smoother communication and project management.

Unlock the full capabilities of your content through a tailored support platform akin to ChatGPT. Korra transforms the customer support experience by utilizing sophisticated natural language processing to comprehend intricate inquiries, providing contextually relevant and precise answers derived solely from your proprietary content. Users can look forward to receiving accurate responses, complete with highlighted information or time stamps for easy reference. Discover a more intelligent, effective, and perpetually enhancing AI knowledge repository that adapts to the dynamic requirements of your organization. Setting up your automated, private AI knowledge base takes mere seconds. Korra accommodates all file formats, including video, and securely assimilates knowledge exclusively from the documents you provide. You can easily customize, brand, and deploy your AI chat support solution in no time. With three robust deployment options available, customers can engage with Korra from any device, at their convenience, and in their preferred manner. The platform also maintains a traditional knowledge base search interface, accessible through a dedicated support URL, ensuring a seamless user experience. This innovative approach not only streamlines support but also enhances customer satisfaction and engagement.

Curiosity is a context graph for industrial AI: a platform that connects an organisation's files, messages, wikis, ticketing systems and databases into one graph you can search, explore and query with AI. Rather than indexing documents in isolation, Curiosity preserves the relationships between records, so parts, suppliers, tickets and reports stay linked. Queries return results with that context, and every AI answer traces back to its sources. It holds data in memory for fast retrieval across structured and unstructured sources, ships with connectors for network drives, databases, cloud storage and common enterprise systems, and exposes APIs to build custom applications on the graph. You choose the AI models. Everything runs on your own infrastructure, under your existing permissions, so data stays in your control. Built for industrial and engineering teams that need reliable, traceable answers over large, connected datasets.

Onyx is a versatile open-source AI platform designed to effortlessly integrate with your organization's documents, applications, and staff, thereby boosting productivity among diverse teams. It allows users to quickly locate answers within all team applications, while AI assistants leverage your company’s proprietary knowledge, readily available within your daily workflow. Developers can create personalized workflows utilizing open-source APIs, enabling the development of AI applications that meet specific requirements. With the ability to connect to more than 40 applications like Asana, Google Drive, Slack, and Zendesk, Onyx guarantees real-time synchronization and document-level access. Furthermore, the platform enables deployment in multiple environments, including fully air-gapped configurations within your Virtual Private Cloud (VPC) or on-premises, thus ensuring data security by preventing sensitive information from leaving your deployment. Additionally, document-level permissions are automatically derived from the linked sources, streamlining access control across the system. This makes Onyx an ideal choice for organizations looking to enhance their AI capabilities while maintaining stringent security standards.

Knowz AI offers a comprehensive enterprise solution that provides immediate answers to queries, streamlines workflows, and safeguards company knowledge across all business applications. Designed with security in mind, it adheres to compliance and governance standards, boasting certifications such as SOC 2, ISO 27001, HIPAA, and GDPR, and can be utilized in on-premise, private, or GovCloud settings. Its AI Search feature is tailored to match your organization's specific language, seamlessly integrates with platforms like Google Drive, SharePoint, Salesforce, SAP, Workday, Slack, Zoom, and more than 1,000 additional systems, and automates the classification, approval, and distribution of documents, eliminating the need for manual intervention. The Workflow Automation capability enables AI-powered approvals for HR, legal, and IT functions, generates reports and compliance documents automatically, and initiates company-wide actions, such as updating Salesforce or approving policies directly through the platform. Additionally, the integrated Genius Mode provides real-time fact-checking, complex multi-step reasoning capabilities, AI voice coaching during meetings, and insights that can be accessed as needed. This multifaceted approach empowers businesses to enhance efficiency and decision-making within their operations.

Achieving comprehensive relevance across various domains such as Websites, Ecommerce, Services, and workplaces is crucial. Each search, recommendation, and interaction contributes to an improved experience. Our mission is to empower businesses to create the relevant encounters that users anticipate. With the Coveo Relevance Cloud, foundational relevant search marks just the start. Leverage self-optimizing AI that adapts based on every click and inquiry at all interaction points. This ensures you can provide progressively enhanced experiences, recognizing search relevance from the very first day and expanding to complete 360° Relevance. Every interaction offers insights into customer desires, allowing you to present them with pertinent product results and personalized content recommendations that they’ll be eager to 'add to cart.' Speed up connection to the most relevant answers through AI-driven customer self-service and AI-supported agent responses. Coveo excels in functionality, offering a wide array of features including intuitive drag-and-drop UI customizations, versatile headless APIs, and many additional capabilities, making it easier than ever for businesses to thrive in a competitive landscape.

Bloomreach transforms the e-commerce landscape through personalization. Its innovative data engine consolidates real-time information about customers and products, enabling businesses to gain insights into true customer desires. By linking this insight across various channels, the e-commerce experience becomes boundless, adapting to customers’ evolving preferences as they shop. Powered by Loomi, Bloomreach's AI platform for e-commerce, this approach opens up countless new avenues for making purchases. The suite of Bloomreach products encompasses Engagement, a marketing automation tool; Discovery, an advanced e-commerce search solution; Content, a headless content management system; and Clarity, which offers AI-driven conversational shopping experiences. With numerous AI patents to its name, the company caters to a diverse array of global brands, including Williams-Sonoma, Bosch, Puma, and Marks & Spencer, illustrating its broad market impact. This comprehensive approach ensures that businesses remain competitive in a rapidly changing digital marketplace.

SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle. Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution. The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement. The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.

Zest for Enterprise ensures that your organization's information is readily available, reduces time spent switching between applications, and breaks down information silos. Our innovative technology enables knowledge workers to access the necessary resources to finish their daily responsibilities without the need to toggle between different applications. By consolidating various internal knowledge sources, we help avoid the frustrating cycle of endlessly searching for information. As a result, knowledge workers can now dedicate 20% more of their day to productivity rather than searching. With Zest AI, you can streamline your workflow by matching and delivering the files you need more efficiently while you work. Simply integrate your information sources to enable a cohesive, intelligent search bar that makes all your files easily accessible. This seamless approach not only enhances efficiency but also fosters a more collaborative working environment.

Onna, a real time search solution, allows you to connect and search across a growing number of cloud platforms. Onna helps users access eDiscovery and find high-value items across all legal departments. Onna allows users to report, collaborate, manage compliance, and share documents. Onna integrates well with other data sources such as DropBox, Confluence, and Gmail.

Experience a Customer Interaction Management platform powered by symbolic AI designed to enhance self-service capabilities and elevate customer satisfaction and loyalty. It effortlessly interprets user inquiries, even when phrased differently, ensuring comprehensive understanding from the start. With a rapid implementation timeline measured in days instead of months, this high-performance AI solution is ready to use right out of the box. Its patented NLP technology, rooted in Meaning-Text Theory, facilitates highly engaging conversations. Additionally, the platform is compatible with your existing knowledge, content, and products, and boasts native support for more than 30 languages across various channels, including web, mobile, social media, and SMS. The open APIs and SDKs are customizable to fit your specific requirements. Many businesses have found trust and satisfaction in utilizing Inbenta, and you too can harness the power of our AI platform to address standard business scenarios as well as unique challenges. You can easily integrate, import, or manually add content into Inbenta, and our intuitive visual drag-and-drop editor allows you to craft decision trees quickly, transforming them into transactional applications with our flexible webhooks system. Inbenta is designed to adapt and grow with your organization’s evolving needs.

Empower your clients by providing them with up-to-date information sourced from various segments of their organizations through a unified search platform. AppWise offers a comprehensive searchable interface that bridges disconnected content, ensuring seamless accessibility. With the ability to conduct full-text searches across more than 40 cloud applications, it efficiently manages data from each app within your clients' infrastructure, facilitating the discovery and reuse of vital documents. AppWise liberates valuable insights hidden within emails, templates, presentations, and other resources. Enhance team productivity by allowing secure searches across numerous applications and accounts, eliminating the need to recreate existing assets. Create and save detailed filters to streamline the search process. Users can leverage robust advanced search features or easily refine their results by author, title, or document type. Getting started with a personalized search engine is a breeze, requiring just a few clicks and no need for users to input or share passwords, making it a convenient solution for organizations of all sizes. This simplicity ensures that even those less tech-savvy can quickly take advantage of the platform's powerful capabilities.

Glean is a Work AI platform designed to help organizations unlock the full value of their enterprise knowledge and data. By connecting workplace applications, documents, conversations, systems, and business processes, Glean creates a unified source of context for employees and AI agents. The platform delivers enterprise search, AI-powered assistants, research tools, content creation capabilities, and workflow automation within a secure environment. Glean’s permission-aware architecture ensures that users only access information aligned with their existing permissions and governance policies. The platform supports a wide range of large language models through its Model Hub, allowing organizations to leverage AI while maintaining security and compliance standards. Glean also provides AI agent orchestration, agent building tools, and automation capabilities that help teams streamline repetitive tasks and accelerate decision-making. Its enterprise-grade governance features include observability, auditability, data protection, and compliance controls. Organizations use Glean to improve knowledge discovery, reduce internal support requests, and increase productivity across departments such as engineering, sales, marketing, support, and HR. Glean helps businesses deploy AI at scale while maintaining security, efficiency, and trusted access to enterprise knowledge.

Unleash serves as your ultimate destination for optimizing collective intelligence, making knowledge management easier and enhancing the accessibility of information. Our sophisticated engine interprets user intent via advanced semantic search, evaluating the connections between words to deliver pertinent results, even when queries are less than perfect. Simply pose a question, and you will receive AI-generated answers pulled from your comprehensive knowledge bases. With superior search functionalities, effortlessly locate and retrieve the information you require all in one platform. You can seamlessly integrate Unleash's AI-driven bot into various applications such as Slack, Teams, and Zendesk, providing your team with immediate automated responses directly sourced from your organization’s knowledge repository. Tailor the knowledge base of the bot to ensure it provides precise and relevant answers, enhancing the insights offered on your platforms. Discover details about ongoing projects, team collaborations, and experts in various domains. Effectively manage your organization’s knowledge through wikis, curated collections, and quick links, and enjoy the flexibility of accessing this valuable information from any work environment. This comprehensive approach ensures that your team remains informed and engaged, fostering a culture of collaboration and continuous learning.

Polarity serves as a dynamic overlay that simultaneously scans countless sources to enhance analysis efficiency by enriching various tools and workflows. By empowering users to add and enrich information, it ensures that teams and organizations remain aligned and minimizes the chances of redundant efforts. When a user annotates any data today, their colleagues can view that note the next time they access the same information. This tool allows users to conduct a single search and discover everything their organization knows about a specific piece of data, encompassing both internal and external insights. Tasks that previously required managing 50 tabs and consuming significant time can now be accomplished with just one tab in a mere two seconds, allowing users to concentrate on completing their work rather than hunting for context. Additionally, Polarity can be linked to over 200 tools within a user's ecosystem or to external open-source applications. With its adaptable integration framework, anyone is capable of swiftly creating a custom integration to gain visibility into any dataset they require. As a result, Polarity not only streamlines workflows but also fosters collaboration across teams, making information sharing seamless and efficient.

Eliminate unproductive searching. In the modern world, information is often dispersed across various cloud services and devices. Saasuma’s comprehensive search tool navigates this disarray, helping you save valuable time and enhance your efficiency. Access all your documents and data seamlessly from a single platform. Synchronize your information across multiple clouds and devices effortlessly. You can view, edit, and collaborate from one unified interface, taking your search capabilities to the next level. This innovative tool allows you to search through all your connected cloud applications and devices simultaneously—even without knowing the exact name of the file. The average worker dedicates around two hours each day to locating information within their software systems. By utilizing Saasuma, your team can avoid frustration and connect more effectively than ever before. Employ real-time analytics to refine your software usage, reducing unnecessary subscriptions and ensuring better compatibility. With Saasuma’s insights into your workflow, you can implement adjustments that save both time and money, while also enhancing collaboration and editing capabilities. This way, you can optimize your cloud resources like never before.