Best Digital Adoption Platforms for Zendesk

Userlane is a digital adoption platform that allows anyone to learn any software in a matter of minutes. Our interactive guidance technology and virtual assistant on-demand provide contextual and tailored support for software users. Our solution is suitable for both employee training and onboarding (enterprise digitization) and customer onboarding (software vendors). Our interactive, step-by-step guides guide users through any browser-based software in real time. This helps them to achieve their goals quickly. Userlane helps customers and employees get onboarded faster, reduces support tickets by up to 75%, and improves productivity and user satisfaction. Our DAP is the perfect solution for companies with distributed workforces who want to automate and scale their support and software training.

The Deepest Digital Adoption Platform Chameleon is a sophisticated no-code platform for product success, empowering SaaS teams to build self-service user onboarding, feature adoption, and feedback collection. PMs, PMMs, and CSMs can build, manage and improve product experiences for your web application without writing code. Increase activation with product tours, boost adoption with tooltips, get user feedback with surveys, and offer guidance with checklists. Simple to get started, but with deep configuration available • Use your own fonts • We automatically pull styles from your product • Adjust anything with custom CSS • Fine tune any element with your own custom CSS • Configure templates • Save templates to make it easy to build on-brand

Newired allows companies to help users find resources and answers to virtually any web application. It makes it easy for the user to learn and perform on-the-go. We will not forget that digital is first and foremost for people. -Newired makes technology more accessible by replacing any disconnected documentation, tutorial or training with contextual in place guidance and support. -Newired provides in-place support to users so they can learn by doing and understand complex content. It also supports them in ensuring process compliance in complex internal applications. -Newired can easily be installed on any web-based website or application without having to modify the code. It can also be modified to meet customer needs.

The iorad Tutorial Builder allows users to create and share tutorials at lightning speed. It is easy to activate via the web or desktop applications. Once you have completed your online task or process, it will automatically create a customized learning experience that can be shared in minutes. The Tutorial Builder makes it easy to visualize a process online. The Tutorial Builder boosts your ability to capture by observing what you do and how you do it. It gives you a range of customization options that allow you to add any finishing touches. We love a good scavenger hunting, but not when it involves content. The Tutorial Builder is in the cloud because nobody likes to spend time looking for files or waiting for uploads. It allows anyone to share content from anywhere at the touch of a button.

MagicBox is an AI-powered, award-winning, SaaS-based, cloud-hosted, end-to-end digital publishing platform that tailors education to individual needs. The platform enables K-12 and higher education publishers, authors, and content providers, as well as enterprise publishers, to create, manage, enrich, and deliver digital content through their custom-branded web and mobile apps. With its multi-tenant architecture, every school, school district, or corporate entity is a separate tenant that can be configured with a unique domain name, individual branding, and select features. MagicBox is widely used in North America, Australia, and Asia, with around 7 million users worldwide. It has received several accolades for its innovative features and functionalities, including personalized learning, gamification, social learning, and analytics. The platform's AI-powered technology constantly innovates to enhance its features and functionalities, making it an ideal solution for learners, teachers, and publishers worldwide.

You'll save time every week by catching up on your documentation, reducing interruptions and meetings, and reducing the number of interruptions. The guide will be automatically created with perfectly cropped screenshots and links. You can remove sensitive information, add annotations, draw freely, or customize your logo. You can publish your guide to multiple knowledge base knowledge bases in one click. Share a direct link or export to PDF HTML or Markdown. You simply click through your entire process. Tango does all the documentation. In the same time it took to create one, you can create 10 how-to guides. You can say goodbye to lengthy videos and walls of text. Tango transforms any process into a shareable how to guide. You can easily document steps on any website. All your favorite tools can be used to tango. Highlight the important things with an arrow or rectangle, circle, circle, text, or both. You can also draw whatever you want with the freehand pen. Resize images to make it easier to see what is important and what isn't.

Everyone knows that a poor onboarding process and no self-service help can cause users to abandon your product instantly. You can't do that in this economy, or any other. Faqprime, an AI-powered platform for knowledge management, is designed to improve customer support and engagement. It includes features like personalized user onboarding tours and contextual help in the app, pop-ups to encourage feature adoption, NPS surveys in the app, a product training academy and a section dedicated to product updates. Faqprime offers a customizable SEO-ready knowledgebase with free SSL support and custom domain. The platform integrates seamlessly into existing systems, supports multi-media content, and provides advanced search functionality. Faqprime analytics provide real-time insights on user interactions. This allows businesses to improve support content and the overall user experience.

Whatfix is a digital adoption platform that helps companies provide modern onboarding, effective training, and better support to users through contextual content. Whatfix empowers software solutions with its incredible simplicity, intuitiveness, and personalization. Many Fortune 500 companies worldwide trust Whatfix to provide a quick return on technology investments and improve end user productivity.

Step-by-step guides that are integrated directly into your software tools and applications empower your users. Reduce support and training costs. Increase employee productivity and user engagement within your teams. Lemon Learning's interactive, in application tips give your users the ability to learn wherever they are. Your users can move at their own pace with integrated step-by-step guides that are always available. You can take it to the next level. Lemon Learning tips are viewed 7-10 times more than standard content or internal documentation. Engaging content is just a click away and will help your team master their tools quickly. It is not enough to just provide training. It is important to promote effective and sustainable change management. Lemon Learning makes it easy to access solutions such as Salesforce, Office365 and Workday.

Everything you need to make your customers your greatest growth engine. Gainsight Customer Cloud combines all the technology necessary to make sure your customers adopt your products and reach their goals with your company. You can orchestrate every aspect of the customer journey and deliver great results at scale. To deliver exceptional user experiences, combine deep SaaS product analytics and personalized in-app interactions. To ensure a great customer experience, capture feedback, close the loop with respondents, discover insights, and make it happen. Open platform that acts as a central hub to customer data systems and provides actionable insight to all employees to make better decisions for the customer. Whitespace analysis, cross-sell playbooks and simplified renewals can all help to increase revenue.

Pendo is a product-experience platform that helps software product managers deliver products that users love. Pendo allows product teams to answer questions such as "What features are customers using?" What features are they overlooking? Which ones are driving delight, and which are causing pain or confusion? These same insights allow you to quickly set up in-app messages and guides, as well as walkthroughs, without needing any programming. This will help users get the most out of your products. Pendo allows you to quickly identify the features and workflows that cause users pain and pleasure. You can then use the platform to guide users through these rough spots and encourage them to adopt the features that make them raving fans.