Comment: Re:Lots of good stuff about Google, but . . (Score 2) 82
Their wallet, checkout, or whatever really does suck.
As a merchant, I've found Google Checkout to be quite useful. It's API has more features than Paypal's, and it's Order Processing interface is far superior to any other I've used. It allows me to send multiple tracking numbers to a customer, which Paypal STILL does not allow. Searching and archiving is far easier in Checkout. And don't forget about speed. Paypal's site is abysmally slow, while Checkout is lighting quick in just about every function. Generating reports is immediate, while Paypal makes you wait anywhere from 10 minutes to 24 hours.
That being said, their Help and Support is virtually non-existent. No phone support whatsoever. Email support is usually canned answers only. You'll find many forum posts of Google Checkout users begging for help and rarely finding it.
Checkout definitely needs help, but it has Paypal beat as far as merchants are concerned. Now if only it had Paypal's market share...