Comment Re:Very incomplete analysis (Score 1) 57
Well said.
Most use cases of LLMs/GenAI are actually just process automation by another name. The pivot point of nearly all automation efforts is process control, especially in the handoffs between systems or between systems and humans. Because humans are so adept at handling exceptions, most automation projects I've seen deal with only the most common exceptions. Well-run projects think carefully about how to structure handoffs such that the exceptions don't eat up all the labor saved by automating the base case (which is easy to do). Poorly-run projects just focus on throughput of the base case, and leave exception handling for later, resulting in extremely cumbersome situations that either degrade quality or require nearly as much labor to handle as the pre-automation state. I think many enterprises are about to get a crash course in this, which will dramatically affect how their labor picture looks going forward.
Another area where the job loss analysis is pretty thin is that it assumes that the jobs that are linked to the so-called AI-exposed jobs (e.g upstream and downstream in the process) are implicitly assumed to stay the same. This is almost certainly false.
One example I know well from healthcare is clinical documentation and payment. There are a bazillion AI companies who make the claim that applying AI to clinical documentation "allows healthcare providers to focus more on clinical tasks". The latter part is mostly marketing fluff, supported by a few trial studies. But most of the assertion of saving labor is what people hope for or think should happen.
What really happens is that when AI documents something, the provider can code for those services and try to get paid more. That's the quickest way to get an AI rollout to pay for itself. But insurers don't just sit still, they adjust their payment rules and systems to deal with this, and now somebody on the provider side has to deal with THAT. The system has changed, but often toward more complexity rather than less effort.
I've never seen any of these job loss models try to account for that phenomenon.