There is actually a concept that explains this sort of thing!
It is called 'qualia'
The big idea is that no matter how much you understand an idea, no matter how detailed your mathematics, abstract understanding, or information about underlying biological processes may be the actual experience is different than be be imagined or described. These experiences are qualia.
Another way of thinking about it is a short story:
Anne lives in a world that is monochrome. There is only shades of grey to her eyes. She has studied color, however. She understands the quantum mechanics of light emission, the wave particle duality, the idea of perception of color using cones in the eye, how that information is combined in the brain and can be distinguished. She has several PhDs on the topic of color in various disciplines.
Anne then leaves the world without color and enters ours. She sees a blue sky for the first time.
On that day Anne has learned something new about color.
Even though that scientist could conceive of the brightness difference the experience could still surprise him.