1) Arrive within 3 days to give you a new one
2) Charge you 20-30 dollars for a "car tech visit"
3) Break it on the way out the door (yes, it happened to me)
This is OK?
(Ignoring the statement in the parent where he suggested breaking the cablemodem--that's a different issue entirely).
Full Disclosure: In my case, I was able to get the fee removed each time by calling in, because it's not my fault that their tech refused to follow clear instructions (both written on his form and from my wife), and it's not my fault that the modem was faulty.