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Comment: Secure Recycle it. (Score 1) 112

by Deathlizard (#47552865) Attached to: Ask Slashdot: Preparing an Android Tablet For Resale?

1) You won't Get dick for parts (unless you part it our yourself, and basically only the screens, battery and speakers are worth any cash)

2) The potential crook gets just about everything he would need to make your life a living hell in either ID theft or flat out harassment.

There are recycle depots that will shred the system board to verify secure data destruction. It might cost a little, but it's better than paying to monitor your credit score for a few years.

User Journal

Journal: Customer Service in a Nutshell

Journal by Deathlizard

Imagine Customer Service as the Early Space Program.

You have Astronauts and you have Monkeys.

Astronauts have problem solving skills that can ultimately sink or swim a mission. They hear orders from mission control but can offer suggestions or even take direct action based on spacecraft feedback if necessary for overall success. They're the guys you send to the moon and back to get moon rocks.

Comment: Customer service in a nutshell. (Score 1) 401

by Deathlizard (#47460487) Attached to: Comcast Customer Service Rep Just Won't Take No For an Answer

Imagine Customer Service as the Early Space Program.

You have Astronauts and you have Monkeys.

Astronauts have problem solving skills that can ultimately sink or swim a mission. They hear orders from mission control but can offer suggestions or even take direct action based on spacecraft feedback if necessary for overall success. They're the guys you send to the moon and back to get moon rocks.

Monkeys see a red light on a console initiated from mission control, which corresponds with pressing a red button on the console. If they press the red button when the red light is on, they get a banana. if they press the button when the light is off, or press any other button when not instructed to, they get shocked. This continues with multiple lights corresponding to multiple buttons to get the desired result. In no way does the monkey have any say so in the control of the spacecraft lest he gets shocked.

Most CSR tier 1 centers consists of Monkeys. The keyword to tell is if you hear "I'm sorry" or "Thank you" a lot. They're saying that cause their screen says to say it. Usually a robot like script reading session follows the keywords. the "Shock or Banana" is the Feedback call / Survey you get after calling one of these CSR's. you vote 1 he gets schocked (fired) and if you vote 10 he gets a banana (paycheck)

CSR tier 2's Still have monkeys but a Astronaut may be lurking around somewhere. The Astronaut is going to sound like a normal human being. he may converse with you outside of the issue at hand. he may skip a few steps to get to the actual problem if he feels that he can without causing issues. This is who you dream of as a CSR. A human with real problem solving skills.

Tier 3 Consists of mostly astronauts. Getting here takes some time but it's your best bet to get your issue resolved.

Just Remember that you have to go through the Zoo first before you can get to NASA.

Comment: Is John Sculley running the show again? (Score 0) 188

by Deathlizard (#47115277) Attached to: Apple Confirms Purchase of Beats For $3 Billion

Apple just lit 3 Billion Dollars on fire? Awesome! It's not like they could have used that money for more important things like improving their own audio hardware using their own iconic music brand, start their own music service using their established music industry contacts and programming team, bought both Spotify and Pandora and still have enough money left to make the first rap star billionaire.

At this rate, Steve Jobs will be vertical due to the sheer speed of his spinning corpse.

Comment: Re:PCs aint expensive (Score 1) 452

by Deathlizard (#46718735) Attached to: Ask Slashdot: How To Start With Linux In the Workplace?

also going to agree. Web browsing would be easy, since Firefox performs almost identical to Firefox on XP. Same Goes with Thunderbird. LibreOffice and OpenOffice would probably be the hardest transition and most likely the deal breaker.

It's great for simple spreadsheets and documents, but when they start asking about office options that they use almost everyday, like mail merging address labels, either you, their's or both of your heads will explode either in sheer confusion or rage due to the sheer complexity of a process that in word is literally done in less then 15 mouse clicks.

Comment: Re:Does that include Bing Bar? (Score 2) 177

If I had to make a call there, it would be Ad Supported. Although MS is getting very ad happy with their metro apps as of late. Hell even Solitaire is coming with Ad's now. At least so far they've been static images which i'm ok with more than virus infected flash ads. The same goes with banner ads for Android apps as well.

I define Adware as an application installed by a third party that is not associated directly with the downloaded app in any way and disrupts your experience outside of that particular app. A good example would be bundleware installers that love to install VLC media player for you as well as "Value added apps to enhance your experience" (if you want to see what I mean, Search for VLC media player in Google and Bing and click on one of the ads) or ads in the android notification bar popping up every 5 minutes.

Now this is where it gets dicey. What if the developer Wants you to see ads because its their revenue stream? Fine, but only show the ads when I'm directly using the app. I don't want you making money off me when I'm browsing the web by covering up malware infected website ads with malware infected banners (BTW I use Adblock plus for this reason), or annoy me about how I need to pay you to fix my 23409 registry errors every 5 minutes by about 12 different registry scanners running on my machine at once sucking down CPU time to scan. Or notify me that there's this great game I need to download from Google play every five seconds.

Comment: Re:Does that include Bing Bar? (Score 4, Insightful) 177

I wouldn't call the Bing Bar (or the Bing desktop for that matter) Adware per say simply because it doesn't attempt to sell anything, but it definitely is bundleware and needs to die in a fire like the rest of the toolbar garbage.

That's going to be the real test for this initiative. Is it going to at least ask you remove the more legitimate toolbars like Ask, Bing Yahoo and Google Toolbars or is it going to ignore them. If it ignores them, Conduit's going to have a field day suing the hell out of MS for blocking their "Non harming" toolbar while ignoring the others. If they do detect them they better make sure Bing Bar is on the list or Google will be screaming "Antitrust" until the cows come home

Comment: About time (Score 1) 177

It's about time they start doing something about adware. At least put that "Low Threat" section in MSE to good use.

On the other hand, if they detect adware the same way the other AV's do, I wont be out of a day job. The only thing I've found that removes adware is ADWCleaner and the Junkware Removal Tool. The rest either don't detect it all, Detect only the most virulent or damaging forms of it, or detect it and won't remove it.

Comment: Re:TCO (Score 1) 341

Technically it's not that bad.

$9,000,000.00 / (85% of 800000 or 680000) = $12.34 Per Machine / Yr.

Assuming that the PC's are running XP on XP period machines, and would either have to be replaced or upgraded, $12 is a bargain. I don't think you could even license windows at that price. Although that doesn't excuse the fact that the money could have been used for more constructive purposes like software modernization so that you wouldn't be in this situation in the first place.

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