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Now, imagine what's on your living room floor, or your kids rooms, or blocking your hallways. Imagine you don't know the layout of your house and you're blindfolded. Try searching under those conditions, keeping in mind that seconds count as your knees are sticking to melted plastic toys and you're feeling ahead of you to make sure there's no open hole in the floor, stairway, or other hazard, and you're checking to make sure that the engineered joists holding the floor you're crawling across haven't become weakened by the heat to the point where you'll fall through into a burning basement. While doing all that, you've got one hand on the person's gear leg ahead of you (or perhaps a hose line being led by someone ahead you can't see) and your other hand is trying to sweep the floor around you with your tool, and a third hand may be trying to look around with a thermal imaging camera to find a patient on the floor, under a bed, or in a closet. You've got 20 minutes to find what you need before your low-air alarm starts going off and you've got to head out with your crew while another comes in. Meanwhile other crews are banging around trying to put the fire out before the house comes down around you.
Call me skeptical, but I don't see any current robot technology that can do all those things -- let alone do it in several hundred degree heat.
To figure out who to sue, you have to participate in the scam long enough to have an actual transaction processed and then follow the money -- but that's not so simple now. Most of these particular kinds of scams don't accept payment at the telecenter you're talking to. They just install the ransomware on the pc. Then once you're already compromised you have to pay someone else -- through a web site, a wire payment, or some other mechanism that's much easier to hide than just a credit card transaction.
As to people saying "that's obvious" -- what you can intuit and what you can prove are not the same thing. The only thing prove by a "that's obvious" comment is that the person posting it doesn't have a clue.