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Submission + - Apple, Google, Samsung, FRAND: What the ITC has to say (groklaw.net)

Submitted by mk1004
mk1004 writes: Groklaw has an interesting entry showing ITC Judge E. James Gildea's ruling against Apple regarding Samsung's claims for several of its patents. The article notes that the judge ruled that Samsung's price was not a violation of FRAND, that injunctions were permissible at the ITC, and that there was no patent exhaustion.

Interestingly, the judge noted that Apple didn't even try to negotiate a price using the procedures available to it as a member of ETSI, and instead was trying to use the courts as a negotiating tool.
Businesses

Submission + - Business Intelligence: Is Your Call Center All That it Can Be? (tmcnet.com)

Submitted by
mrazzak
mrazzak writes: "Is your enterprise mining business intelligence from its contact center? Great story on Zeacom and this topic authored by Tammy Wolf http://www.tmcnet.com/channels/call-center-software/articles/274027-business-intelligence-your-call-center-all-that-it.htm

Tammy writes that, "Without leveraging the advantages delivered by business intelligence, which comes in the form of performance metrics, enterprise reporting, knowledge management and more, the call center will not be all it can be.
For instance, if a contact center is aiming to trace any signs of customer dissatisfaction within calls, the use of speech analytics can rapidly and efficiently decipher words or phrases that may signify customer service issues. Taking it a step further, phrase identification can deliver information about the call, and emotion detection techniques can pinpoint changes in energy, volume and voice pitch.
When an organization has access to this type of crucial information, it is empowered to modify its customer service objectives to better target customers. As a result, existing customers will become more loyal due to an enhanced service interaction, the contact center will reduce unnecessary expenditures, and more agent time and energy can be spent focusing on more sensitive, critical issues.
A more recent development in the business intelligence space has been the creation of analytics tools to enable companies to gain a greater awareness of customer trends, preferences and product and service responses on social media channels. Just last week, Customer Relationship Metrics debuted its Social Media BI, a social media solution geared for businesses looking to reach out to customers on social media networks. In essence, Social Media BI takes the unstructured, raw and non-formatted comments, questions and posts made on these channels and puts them on a platform where analytics is then possible.
As put by an industry observer, "Contact center managers have to become masters of more than telephony. They have to understand complex human dynamics. They have to be able to use analytics and business intelligence tools to discern patterns of agent and customer behavior. As a contact center manager, make your CEO understand that you aren’t really responsible for 'calls' — you are responsible for 'customers,' who are fundamentally more important to your company than calls."
Business intelligence tools enable call center managers to monitor agent performance in real-time and through valuable management reporting. At a glance, they will have a clear picture of what’s occurring in the call center so peak-time overloads receive optimal resource planning and management. Meanwhile, reporting techniques can mine data for specific information and map these trends to better comprehend issues and gain a general overview of the call center’s performance.
To learn about business intelligence tools from Zeacom, a contact center software leader specializing in unified communications solutions for meeting the business needs of both large and small enterprises, click here.""

Submission + - Coming Next: TSA Taser Bracelets? (thenewsmakersoftoday.com)

Submitted by CaVp
CaVp writes: From the article: "The TSA’s security policies are getting more and more bizarre, from testing people’s drinks for explosives to ordering all travelers to freeze on command, but could a frightening policy that was seriously explored by the DHS be resurrected – forcing people to wear taser bracelets that would deliver an electric shock if they got out of line?" Fox coverage here.

Imagine a nutjob with a radio transmitter tuned to the bracelet radio frequency... instant bacon!...
Android

Submission + - Microsoft Sues Motorola Over Mapping Patents (itworld.com)

Submitted by
jfruh
jfruh writes: "The mobile patent wars continue, with two of the world's biggest tech companies about to blunder into direct conflict. Microsoft holds a number of patents that it claims give it rights over mobile map applications that overlay data from multiple databases (map info from one database and store location info from another, for instance). Many Android vendors already pay Redmond licensing fees for their mapping apps; now Redmond is going to court in Germany to sue one of the holdouts: Motorola Mobility, which is of course owned by Google."
Facebook

Submission + - Facebook tests Want button to hoard user data, save its stock price (networkworld.com)

Submitted by colinneagle
colinneagle writes: Facebook is currently testing "want" and "collect" buttons on roughly a third of users, but will eventually roll out the new ecommerce-focused tools to 100% of U.S. users.

The company is working with Victoria's Secret, Pottery Barn, Michael Kors, Wayfair, Neiman Marcus, Fab.com and Smith Optics.

The difference between "liking" and "wanting" would be like discovering the holy grail of datamining. Inside Facebook said that although the "Want" button is different than the Want plugin that developer Tom Waddington noticed in June, the company may eventually offer it as a plugin.

Unsurprisingly, Facebook wants to keep people on the site as opposed to leaving to visit Pinterest. Collections will offer retailers a Pinterest-like option to engage buyers, offer users a way to collect images, while also collecting even more data about users. For example, Facebook asks, "Why are you collecting this?" Regardless of a user's answer, the wants and collects will surely be used to deliver targeted ads. Eventually, the Collections feature could help Facebook generate more revenue.
Earth

Submission + - Shower washing machine save water, Would you use it? (greenitweb.co.za)

Submitted by khabza
khabza writes: A group of Turkish design students from the Middle East Technical University have come up with a concept that not only saves water, but time and possibly money too. It's called a Washit, and it's a combination shower-washing machine.

Submission + - Twitter founders launched two new kids on the block Medium and Branch (greenitweb.co.za)

Submitted by khabza
khabza writes: Twitter founders Evan Williams and Biz Stone have launched two new websites – Medium and Branch – in what they hope will prompt an "evolutionary leap" in online sharing., revealing that its a publishing platform that collects submitted text and images into themed collections so you don’t need a following to be heard. Anyone can read and give feedback on Medium entries starting today, with publishing access to roll out from friends and family to more people soon.
Your Rights Online

Submission + - Demonoid Domains Taken Down, Up For Sale (torrentfreak.com)

Submitted by Token_Internet_Girl
Token_Internet_Girl writes: "While it’s undoubtedly been a turbulent couple of weeks for Demonoid, its loyal users still had hope that one day the site might return. However, today the chances of that happening appear to have been cut from an optimistic 50/50 to much, much less. All key Demonoid domains are now up for sale to the highest bidder, signaling what could be the start of the end of an era"

Submission + - Google+ Hangouts in Gmail Means another Facebook challenge (greenitweb.co.za)

Submitted by khabza
khabza writes: Hangouts are one of the redeeming qualities of Google+, and they're about to be more widely available. Google announced that it's rolling out the video chats to Gmail.In many respects, it is a similar feature to Facebook’s Skype integration, even though that happened later.
User Journal

Journal Journal: so they figured i'm not into WoW so they amped up with a fake yahoo login... 1

Journal by kesuki

and i figured out how to use web of trust finally (tldr on documentation!) so the email used http://configurats-yuboosmail.cixx6.com/ but WoT said it was mailers-configurs.3eeweb.com
both are run by spammers and i did give an all red for the site 'web of trust' followed through to here http://www.mywot.com/en/scorecard/mailers-configurs.3eeweb.com using the domain tools here

Submission + - Greenland ice sheet not going anywhere in a hurry....stop building that Ark. (theregister.co.uk) 1

Submitted by
bricko
bricko writes: "Doom-laden predictions that the seas are set to rise by a metre or more this century due to the melting of the Greenland ice sheet are well off the mark, a team of scientists has announced in a new study of the matter.

According to Kjaer and his colleagues, the scenarios which predict huge melting and massive resultant sea-level rises are flawed because they rely on a very limited amount of information spanning just a few recent years: the Greenland ice has only been intensively studied for a relatively short period of time. This has led scientists to assume that rapid melting seen lately will carry on uninterrupted, pouring gigatonnes of water into the world's oceans and inundating coastal areas around the planet.

But this is mistaken: it now emerges that periods of rapid melting like the one just seen have happened in the past — but then, rather than continuing, the apparently runaway melting simply stopped.

A related study examining old aerial photos of the Greenland ice was published in June, revealing that in the 1930s the glaciers there were retreating even faster than they are today: but again, the process subsequently stopped on its own. ®

In otherwords.....oops."

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