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+ - 2013s Rocking Web Design Color Trends->

Submitted by khabza
khabza (2689759) writes "2013s Rocking Web Design Color Trends — Checking out the latest design trends to obtain appealing web design presence? Color palette is one such essential design element of web design that grabs the most attention. Well, 2013’s color trends are sophisticated and compelling; so it comprises neons combined with greyscale and brights to add the right zest in the web design."
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Google

+ - Chrome; Firefox; IE 10; Java; Win 8 hacked at Pwn2Own->

Submitted by mask.of.sanity
mask.of.sanity (1228908) writes "Annual Candian hack fest Pwn2Own is famous for leaving a trail of bloodied software bits and today it did not disappoint. Security researchers tore holes through all major web browsers, breaking Windows 8 and Java too (though the latter feat is not remarkable). Thankfully for the rest of us, the cashed-up winners will disclose the holes quietly to Microsoft, Mozilla, Google and Oracle, and the proof of concept attack code will remain in the hands of organisers only."
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Technology

+ - 5 Terribly Outdated Technologies People Still Used With Pride->

Submitted by khabza
khabza (2689759) writes "Despite the fact that we live in the world where technology changes more rapidly than before, the technology companies appreciate this motive by releasing 21 century application but there are still countless people around the world who depend on painfully outdated technology as part of their daily routine.
5. Cash registers,
4. Fax machines,
3. Windows 2000,
2. Floppy Disks,
1. Internet Explorer 6"

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Google

+ - Apple, Google, Samsung, FRAND: What the ITC has to say->

Submitted by mk1004
mk1004 (2488060) writes "Groklaw has an interesting entry showing ITC Judge E. James Gildea's ruling against Apple regarding Samsung's claims for several of its patents. The article notes that the judge ruled that Samsung's price was not a violation of FRAND, that injunctions were permissible at the ITC, and that there was no patent exhaustion.

Interestingly, the judge noted that Apple didn't even try to negotiate a price using the procedures available to it as a member of ETSI, and instead was trying to use the courts as a negotiating tool."

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Businesses

+ - Business Intelligence: Is Your Call Center All That it Can Be?->

Submitted by
mrazzak
mrazzak writes "Is your enterprise mining business intelligence from its contact center? Great story on Zeacom and this topic authored by Tammy Wolf http://www.tmcnet.com/channels/call-center-software/articles/274027-business-intelligence-your-call-center-all-that-it.htm

Tammy writes that, "Without leveraging the advantages delivered by business intelligence, which comes in the form of performance metrics, enterprise reporting, knowledge management and more, the call center will not be all it can be.
For instance, if a contact center is aiming to trace any signs of customer dissatisfaction within calls, the use of speech analytics can rapidly and efficiently decipher words or phrases that may signify customer service issues. Taking it a step further, phrase identification can deliver information about the call, and emotion detection techniques can pinpoint changes in energy, volume and voice pitch.
When an organization has access to this type of crucial information, it is empowered to modify its customer service objectives to better target customers. As a result, existing customers will become more loyal due to an enhanced service interaction, the contact center will reduce unnecessary expenditures, and more agent time and energy can be spent focusing on more sensitive, critical issues.
A more recent development in the business intelligence space has been the creation of analytics tools to enable companies to gain a greater awareness of customer trends, preferences and product and service responses on social media channels. Just last week, Customer Relationship Metrics debuted its Social Media BI, a social media solution geared for businesses looking to reach out to customers on social media networks. In essence, Social Media BI takes the unstructured, raw and non-formatted comments, questions and posts made on these channels and puts them on a platform where analytics is then possible.
As put by an industry observer, "Contact center managers have to become masters of more than telephony. They have to understand complex human dynamics. They have to be able to use analytics and business intelligence tools to discern patterns of agent and customer behavior. As a contact center manager, make your CEO understand that you aren’t really responsible for 'calls' — you are responsible for 'customers,' who are fundamentally more important to your company than calls."
Business intelligence tools enable call center managers to monitor agent performance in real-time and through valuable management reporting. At a glance, they will have a clear picture of what’s occurring in the call center so peak-time overloads receive optimal resource planning and management. Meanwhile, reporting techniques can mine data for specific information and map these trends to better comprehend issues and gain a general overview of the call center’s performance.
To learn about business intelligence tools from Zeacom, a contact center software leader specializing in unified communications solutions for meeting the business needs of both large and small enterprises, click here.""

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+ - Coming Next: TSA Taser Bracelets?->

Submitted by CaVp
CaVp (746780) writes "From the article: "The TSA’s security policies are getting more and more bizarre, from testing people’s drinks for explosives to ordering all travelers to freeze on command, but could a frightening policy that was seriously explored by the DHS be resurrected – forcing people to wear taser bracelets that would deliver an electric shock if they got out of line?" Fox coverage here.

Imagine a nutjob with a radio transmitter tuned to the bracelet radio frequency... instant bacon!..."

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Android

+ - Microsoft Sues Motorola Over Mapping Patents->

Submitted by
jfruh
jfruh writes "The mobile patent wars continue, with two of the world's biggest tech companies about to blunder into direct conflict. Microsoft holds a number of patents that it claims give it rights over mobile map applications that overlay data from multiple databases (map info from one database and store location info from another, for instance). Many Android vendors already pay Redmond licensing fees for their mapping apps; now Redmond is going to court in Germany to sue one of the holdouts: Motorola Mobility, which is of course owned by Google."
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Facebook

+ - Facebook tests Want button to hoard user data, save its stock price->

Submitted by colinneagle
colinneagle (2544914) writes "Facebook is currently testing "want" and "collect" buttons on roughly a third of users, but will eventually roll out the new ecommerce-focused tools to 100% of U.S. users.

The company is working with Victoria's Secret, Pottery Barn, Michael Kors, Wayfair, Neiman Marcus, Fab.com and Smith Optics.

The difference between "liking" and "wanting" would be like discovering the holy grail of datamining. Inside Facebook said that although the "Want" button is different than the Want plugin that developer Tom Waddington noticed in June, the company may eventually offer it as a plugin.

Unsurprisingly, Facebook wants to keep people on the site as opposed to leaving to visit Pinterest. Collections will offer retailers a Pinterest-like option to engage buyers, offer users a way to collect images, while also collecting even more data about users. For example, Facebook asks, "Why are you collecting this?" Regardless of a user's answer, the wants and collects will surely be used to deliver targeted ads. Eventually, the Collections feature could help Facebook generate more revenue."

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