Comment Re:Why can't the Swiss company be named? (Score 1) 24
I was watching a TV show about Alaska, where some small town had their generator go out and they needed to fly in an engineer. In those tiny villages, the kind where an engineering degree means you can get a job somewhere else that can afford to pay you, remote monitoring and diagnosis is the only option they have. They had one guy in the town who had the keys to the building, knew to keep the fuel tanks filled, and could do some minor mechanical repairs to the system, but that was pretty much the limit of his capabilities.
Nobody in that town would be qualified enough to even understand those notices. Nobody there would likely know what software was being used, let alone visit the home pages of the company providing it. A town like that won't have the money to pay for monitoring services - they're going to be on a repair-only basis. And they're going to be the ideal consumers of a remote solution like the kind these firms are selling.
While this town may be a worst case scenario, it exemplifies the kinds of bad luck circumstances that would lead someone right into this risk, and CERT notices probably won't ever help them much.