I'm a part of a world wide organization that uses Dell machines exclusively. On the whole most of there machines we have very few problems with but there are series of machines that have major issues. Take the Precision 380 and 390 desktop machines. They have corrosion issues due to the motherboards not being coated like in past revs. This has been corrected in the T series machines, but that doesn't stop the fact we have had a ton of these machines die on a regular basis due to this known issue. Also, we have also seen a trend in the PowerEdge 28xx machines that have sticks of memory being reported as bad. I can count 7 servers at one location alone we service that has had at least one stick of memory replaced and several have had two or more replaced. The old PE 26xx and the newer 29xx series haven't had the same issues.
The next think that really pisses me off is Dell's Warranty Parts Direct now called Dell Online Self Dispatch. We pay dell for each tech that works on machines. This last month when we renewed they had upped the price of the program by $20 per tech and they have removed all phone numbers for us to call them. This includes administrative work like renewals and account issues. Now you can chat with a person, which takes forever, or you can put a request for them to call you back. This also stinks, because as soon as I get up from my desk to leave for a customer site they are going to call.
So while I don't totally agree with the quality issues, while they are there, it really irks me that I can no longer call and talk to a person on the phone. There are times when chat just doesn't cut it. If Dell doesn't start taking there customers, home and business, they are going to go the way of so many other companies that thought they could treat there customers like crap and they would take it.