"Don't say anything until we can form a CYA Committee - not that those proles would understand it anyway!"
No, really though, I think some of the efforts would be heroic in nature. I would be interested in knowing how many agencies / companies / systems they have to integrate with, and how much push-back the people developing the system have had to deal with. Pretty sure there's a story there.
Unrelated, I'm not sure with rjmarvin's fascination with Cones of Shame is all about.
Sounds like an interesting story, but no article / original source is problematic.
"Most people would like to be delivered from temptation but would like it to keep in touch." -- Robert Orben