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Why Emails Are Misunderstood 337

Posted by CmdrTaco
from the i-thought-it-because-you-were-a-jerk dept.
werdna writes "The Christian Science Monitor has a piece on why it's so easy to misinterpret emails. From the article: 'First and foremost, e-mail lacks cues like facial expression and tone of voice. That makes it difficult for recipients to decode meaning well. Second, the prospect of instantaneous communication creates an urgency that pressures e-mailers to think and write quickly, which can lead to carelessness. Finally, the inability to develop personal rapport over e-mail makes relationships fragile in the face of conflict.'"
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Why Emails Are Misunderstood

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