Where, Oh Where has Cihost.com Gone? 183
This e-mail came to me as well: Hi,
Below is a copy of a post to alt.www.webmaster by Graham Wideman. I confirm his comments in every detail. I personaly have five domains (addresses below) with CiHost which are currently totaly unavailable (http,ftp,mail you name it)..
----------------
Major Hosting service provider (28,000 domains?) CI Host has been attempting to move their servers for the last 10 days, with one problem after another, including webmasters unable to access their sites for update, and old backups being restored over new data.
Now we are up to 24 hours during which all sites, plus the email they support, are completely inaccessible due to CI Host's name servers being off the net. For many, this means they cannot even transfer their sites elsewhere (due to the way Network Solutions requires transfer email to come from the registered webmaster's address).
Adding spice to this picture is the fact that CI Host is a charter member of, and "certified" by the Web Host Guild, which is the main activity of Sumo Inc, now owned by CNet.
For further info on CIHost downtime, see alt.www.webmaster.
--
Regards
Alan Cowderoy
The only two decent hosts (Score:1)
They are:
1. Voxel.net:10/10, but a *little bit* pricey [voxel.net]
2. Pair:9.5/10, and very reasonable. [pair.com]
It's a real tossup between the two. But this is a good place to start.
Re:I, too am screwed... (Score:1)
Hey, at least I didn't post as AC and try to pass myself off as a client...
Seriously though, I host on Linux and provide MySQL and PHP3. My servers are co-located on multiple OC-12's (I'm told) and it feels damned fast from my DSL. I also provide a really cool feature where you can point seperate domains to subdirectories on your site for $3/month each and then bill your client whatever to want as if you host their site. Needless to say this is a popular feature with web site developers!
In any case, good luck finding a decent hosting service!
Take care,
Vic.
PS: I also maintain the UNIX Socket FAQ [lcg.org] and released the source code for the FAQ engine under the GPL here [lcg.org]. So if you like, think of supporting Zymurgy Systems as helping to support free software! In any case you can check out those sites to evaluate the speed of dynamic database driven content.
Record update hack using Mail From (Score:1)
Works like a charm.
rodent...
Re:Secondary on same net. (Score:2)
I have to wonder what in the world made them think it would be OK to 'upgrade' the primary and the secondary at the same time! That strikes me a never being a good idea.
Re:CIHost? Not suprised. (Score:1)
I agree--they aren't running a very high-quality operation. I signed up a month and a half ago, and still haven't been billed. SSH has been slow, almost unusable. None of the POP accounts I've requested three times have been set up. As soon as they get back online so I can get the hell out, I'm gone. Anyone got recommendations?
bradley
CIHost and Y2K (Score:2)
The last straw, though, was when i emailed them about a Y2K bug in a Perl-based online discussion group CGI they provide, and never even got an acknowledgement. Fuck that. I switched to Hurricane Electric (he.net), and they've been terrific.
Oh, i'm sure you'll see plenty of that Y2K bug at Perl-driven sites now, and in some C programs too. The symptom is that this year is now "100", not 2000. To understand why, grab K&R, look up , study how years are represented in struct tm, and consider the implications of not using strftime() to print dates. Perl doesn't have strftime(), which is why the bug is more prevalent there. But lots of naive C programmers don't learn their libraries, and thus reinvent wheels poorly.
And i've now seen this bug on at least one bbs since the Y2K rollover, and it according to a friend it has completely disabled the old telnet-driven Delphi interface.
---
120
chars is barely sufficient
Guess they spent more money on Ads than systems... (Score:1)
Re:Secondary on same net. (Score:1)
Of course, that depends on your definition of a "network"...
[personally for me, a separate network is a machine on a network with a different ASN. For most, a different network may be as simple as being on a different hub with a different port on a router]
Re:Needed: New Host (Soon to be X-CIHost customer. (Score:1)
<PLUG>
I now work for Vener Net Inc, a hosting company located right outside of the Twin Cities area of MN. All of our machines run FreeBSD-STABLE (the latest incarnation of which happens to be 3.4 right now), and all of them are Dual pIII systems (MHz ranges from 450 to 550) w/ 512mb of RAM (with a few exceptions) and 18GB+ of disks in RAID5 (hardware RAID5 driven by DPT PM3334UW cards). We run several webservers, and we put no more than 254 customers on any one box to ensure that all customers have ample resources available should their site have a traffic spike (it may sound like a lot of customers per box, but most hosting companies put close to a thousand on plain pentium classic boxes). We offer all of the essentials, Perl 5.005, PHP 3.0.12, mod_ssl, mod_rewrite, Frontpage 2000 (ICK!), anonymous FTP accounts, account control panels, etc.
Unlike many webhosting providers, we don't claim to have our own backbone connections. We concentrate on webhosting, and we co-locate our servers in datacenters where they enjoy Ethernet connections right to the ISP (I'll gladly give out hostnames of our servers to traceroute to, but I'm not gonna give them out here for security reasons). The ISPs are selected with care (I always ask myself if I would choose the company to host my own server if I had one), and all of them enjoy multimegabit connections to at least 3 major carriers (I won't say OC3 because not all of them are, while their aggregate capacity is close to or above OC3 speeds, we don't ever want to be accused of dishonesty). It is with confidence that I can say we are one of the best hosting provider available on the market (I could not always say that about the places I have worked in the past).
If anyone has any questions about anything (server configs, names of upstream providers, etc.), please feel free to Email me at the address in the signature (minus the nospam's), and I will answer your question to the very best of my ability.
</PLUG>
99.5% uptime? (Score:1)
--
Re:CIHost is lying. It's much worse. (Score:1)
Anyone who doesn't keep their own backup of any data hosted on someone else's computer deserves to lose it... Common sense, people...
Re:The only two decent hosts (Score:2)
pairNetworks ROCKS.
Hosting providers should look at their migration updates page [pair.com] as a model for how to do it right the FIRST time and keep CUSTOMERS informed.
http://www.mp3.com/fudge/ [mp3.com]
I can recommend ... (Score:1)
They are good. (Linux/PHP3/CGI/SSI/mySQL/JAVA)
Although the site are located in Sweden...
Thomas
Secondary on same net. (Score:3)
NS.CIHOST.COM 216.221.162.81
NS2.CIHOST.COM 216.221.162.111
Could really a large web hosting company do this mistake ?
You should ALWAYS have atleast one secondary nameserver at a different network, preferably at a location far away, even if you are multi homed.
Re:My horrifying experience dealing with CI Host (Score:1)
I have never heard of a credit card company turning up the opportunity to make life hell for anyone using a credit card fraudulently.
My advice is to call the credit card company. I bet they will work with you and fix the problem quickly.
it's just a nameserver... (Score:1)
sigh,
damon
Re:Fun with hosting companies (Score:1)
Well, that should be prety clear. If you need to be 24/7 then you need to have redundancy... Even if one of the boxes doent fallover for some reason, there are always upgrade related outages and what not.
Re:My horrifying experience dealing with CI Host (Score:2)
This NOT how you deal with errors that are billed to the credit card.
As soon as you discover a billing error, you contact the merchant. You report the problem to them, and you log the name and the time of everyone you spoke with. 48 hours later, call your credit card company, and find out if they issued a credit to your account. If not, call the merchant again, and repeat your request.
If 48 hours later there's still no credit, you write your credit card company, informing them that the charge is in dispute, attach your supporting information, and they will remove the charges for you, and charge it back to the merchant.
It's probably too late now, 9 months later, but this is what you should do next time.
--
[ad, sorta] Re:Other web hosting companies? (Score:1)
my opinion about pegasus is slightly biased since i'm the head linux goon there, so i won't give you a load of marketing bull...but i will dole out some blatant self-promotion
we're mainly a unix operation, our main machines are sun enterprise-class ultrasparc boxen running solaris
our network is connected to the world via 14 ds3 lines
we're _all_ geeks, even the poor NT guys (yes, we support NT and no, we don't particularly like it) and we're anal about uptime, security, and network speed.
for some sites that we host, check out www.ecards.org www.technimentals.com and, of course, our page at www.pwebtech.com
on a more personal note, i've never worked for a better company than this...it's the kind of company where the owner, our boss, wigs out and buys himself and the entire tech department voodoo3 cards so we can kick the crap out of each other playing Unreal Tournament after hours (the new cards were a necessity since we all, even the company owner, run linux on our office workstations, the linux UT binaries are 3dfx-only, and we weren't about to insult perfectly good linux boxen by installing windows on them)
if anyone wants more info on our hosting or our systems give me a hollar at unixtech@pwebtech.com for our main unix tech email or dave@pwebtech.com for my personal mailbox
-dk
A good place to host.. (Score:1)
Anyway, no, I don't work for them. But they're cool and so deserve some free publicity.
l8r
Sean
One more thing... (Score:1)
l8r
Sean
Re:I use CIHost... (Score:1)
Updating domains without email. (Score:4)
I strongly recommend using a separate company to host your DNS. Sure, the company that hosts your website will through in DNS hosting for free, but if they are negligent or incompetent or unfortunate, your the one who will suffer. My web-server is hosted by one ISP but I use Easy DNS [easydns.com] to manage my domain. There are many similar services out there too.
The bottom line is that you should have your website hosted by professionals who specialize in managing webservers, but your DNS should be hosted by professionals who specialize in managine DNS servers. The two are very different, and far too many admins take DNS management lightly.
I am a DISGRUNTLED CI-Host Customer (Score:1)
their tech support and their network is obviously a hacked together mess. it took them a month to actually get all 20 of our email addresses set up correctly. then for some reason the server hosting my websites and email got UNBEARABLY SLOW a month or so ago. (the traceroutes weren't even reaching the server sometimes)
so i bitched and bitched and bitched and they finally moved me to a less crowded server. (they tried to get me to stay on the server that wouldn't even load our site and wait for the network upgrade they supposedly did a few weekes ago. i said ABSOLUTELY NOT! so they moved it and guess what? the emails were screwed up again. oh gee... turns out you cant have 2 of the same email ids on the same server (example: dave@domain1.com prevents me from having dave@domain2.com) so you have to use redirects to make that work. of course their tech people couldn't set up the mailboxes and redirects correctly for me without much additional bitching.
so now i have nothing. my users have nothing. my boss is PISSED at me.
I dont give a flying fudgesicle about wether they lose any of my data or not. (oh thats real fucking reassuring that i will still have all my data from a backup 2 weeks ago when they botched the initial upgrade.) The real issue here is that my customers cant reach our site, or contact us via email. we are losing business because of this.
I am not happy with a free month of hosting. the $25 bucks a month i paid them for my site is INCONSEQUENTIAL compared to my lost business.
If you are a CI-Host customer, I would like to STRONGLY ENCOURAGE you to call or write your credit card company and dispute the charges for CI-Host services. I paid for mine with american express. American Express has an excellent reputation for protecting their customers.
and complain about the service. reference articles about these problems. drag it out as long as you possibly can
Re:I am a DISGRUNTLED CI-Host Customer (Score:1)
American Express can be a HUGE pain in the ass to a vendor if a customer is not happy. i used our happy little corporate american xpress card (members since 81) and our company charges tens of thousands of dollars on amex every year. We'll see what happens.
I Wonder... (Score:1)
Thinking about how often a friends company web pages have been updated (two years out of date). I wonder how many of their customers will realize this long outtage has happened. The other thing with Windows being so flakey I wonder how many people will think this is busisness as usual. I wonder...
Re:What are some good choices for hosting? (Score:2)
Webserve Pro (Score:1)
Re:choices for hosting/Altaway (Score:1)
I'm in Bangkok and I can get these guys on the phone. That's rather major.
They're hosting http://richlybangkok.com/ for us.
CGI, php, mySQL ect. ect. And, they did an upgrade couple months ago. 3 weeks notice. No problems. Fast setup and very responsive. mySQL was up within hours, Bangkok daylight so they have 24/7 tech people.
Small shop, it seems, Good!!
Simple moral to a sad story (Score:1)
The complaint I keep seeing over and over in this is that people can't recover their data. To this, the answer seems simple enough: for static content and scripts, always keep a local copy. For databases, etc., don't rely on the provider's advertised backups - mirror the data, preferably at least nightly, even if it means fighting your provider to get them to allow you access to those files. This is a job that can be easily performed by a script (though admittedly, depending on your data, it could get bandwidth-intensive).
As for other services (mail, DNS, etc.), my best advice is what's been offered before: don't put all your eggs in one basket. Sure, it costs more to have two or three different services for mail, DNS and web hosting, but it allows you a smoother transition should one provider suddenly prove unreliable.
A final word on this: in some cases in just makes better sense to host your own servers. I don't really think this option makes sense for high-volume web operations in small companies (I personally don't have the pocket money to shell out for an OC3), but in cases where you've got a pipe and an IP block anyway, it might just make good sense to set yourself up a mail server and a DNS, even if they're just fallbacks from what your hosting service provides. That way, when whatever MCSE they've hired as admin comes along and tries this new fdisk command he just learned on the primary DNS (apologies to all the MCSEs out there who actually know what they're doing), your operation still has a decent chance of surviving, even if it does take a speed hit for a while.
-Drayke
Make your administrative contact email different (Score:1)
Now resolving... to incorrect IPs... (Score:1)
Re:Fun with hosting companies (Score:1)
Australia would probably have around 1.5gbps of bandwidth coming in :P
Re:where does this news belong? (Score:1)
Down Again. (Score:1)
I quote.
"Again, please accept my sincerest apologies for what took place and I can assure you it will not happen again!"
Less than 48 hours later all my sites went off the air again. They are still down.
Re:The only two decent hosts (Pair.com) (Score:1)
I agree, pair.com moved their data center on December 6th and did a GREAT job with few problems.
They informed everyone in October, They had an ongoing update served from a different location to
keep everyone updated and in 2-4 hour intervals posted progress reports. Yes, they had problems with certain providers like Savvis for a while. but they kept everyone informed and replied to me personally when I pointed out the Savvis problem.
See: http://www.pair.com/Move/
I have found them to be very reliable for the past 3 years that I have used them. Highly Recommended.
A happy customer!
-Bob OConnor sdot@rocnet.com
Re:CIHost and Y2K (Score:1)
perl -MPOSIX -e 'print "Tomorrow it will be ", strftime("%Y/%m/%d", localtime), "\n"'
Tomorrow it will be 2000/01/05
If you don't know what you're talking about, don't.
-jhp
Re:What are some good choices for hosting? (Score:1)
http://www.drak.net
Could Have Been Me, Too (Score:1)
At the time that I was searching, I heard from somebody else about CIHost, and what I saw on their site was too good to believe. I don't remember the numbers (and I can't hit their site to refresh my memory), but it was perhaps 300 MB of disk space and all the fixin's... you know, MySQL database, Real Server, shell account, multiple users, yada yada.... for less then I was paying at MindSpring.
They definitely looked like the right one, so I picked up the phone and gave them a call. You can talk to me about e-mail tech support 'til you're blue in the face. Even as an internet guy, I don't give a rat's ass. I'm pickin' up a phone when I need something, and you'd better be there to answer it and to give a hand.
Well, as I recall (I've kind of blocked it out), they didn't even answer the phone AT ALL the first couple of times I called. Oh yeah, I think I remember now... they had a "press 1 for sales, 2 full body shampoo, 3 for something else" menu. I pressed 1 and nobody answered. I finally gave up and used the other option, in hopes of getting SOMEBODY on the phone. Ah yes, the other option was billing. Big surprise that the people who collect the bucks were there to answer the phone. I reamed out some chick in billing and let her know that I expected somebody in sales to answer the damn phone. I don't remember much else, except that the sales person I finally spoke with had an attitude that I didn't agree with. I was asking him questions like, "How many people work at your company?" and things like that, because you never know about these web storefronts. He danced around my questions like he was REAL uncomfortable talking about things like that.
It was then that I decided that it didn't matter how good the deal was... I just didn't want to screw around with that. Especially the fact that there's no telephone tech support. That's one thing I'll give MindSpring, aside from the fact that the site has NEVER been down: They're tech support rocks... on the phone 24/7, and they'll talk to you for as long as it takes to resolve issues. They're great. Oh, and they raised our disk space up at about that same time, so we didn't need to move after all.
BTW, we have definitely outgrown virtual hosting and will be moving to Digital Nation, which happens to be where /. is hosted (although that wasn't the reason we chose it).
This current CIHost thing is sad as hell. It's quite obvious that they're lying and it's much worse than they're letting on. Any minor snag would have been fixed. Some dumbass lost probably lost serious quantities of data and they've been trying to figure out how to spin it ever since. All on top of trying to deal with the planned Y2K stuff. Sucks.
Oh, happy Y2K... it was actually FUN watching the 'round the world with Peter Jennings thing on ABC. Go figure.
Later,
RP
Seems to Be Up Now (Score:1)
I figured their cisupport.com site would say something about the problem, but it wasn't responding. Guess you have to crawl before you can walk.
Hmmmmmmmmm.... good way to start 2000.
RP
where does this news belong? (Score:1)
Needed: New Host (Soon to be X-CIHost customer.) (Score:1)
Fun with hosting companies (Score:1)
I've never had a problem with Jumpline but CQhost isn't great. They both insist on doing dns for me (which isn't going to happen, I've got 5 dns servers I control on 4 different networks). As a result of that mess, if they send me email it sits on their server where I never see it. These people all need a standard "web hosting only" package. I don't want there server sending back the name www.abnormal.com because I want to be able to tweek things to specifc hosts based on bandwidth and demand.
Why did I get the box in the first place? It because I'm better at running boxes in my sleep than most isps. My mail and news always works and I maintain full control... if one of the jokers goes down, I just take them out of my dns and find a new mirror if I need to. Its not like I get that much traffic I just like having access to more Internet bandwidth for my personal home page than the entire country of Australia.
I guess in the end, you've got to have two servers if you want to be 24x7.
Re:This is not Y2K! (Score:1)
Well.....you get what you pay for. We decided last year to move most of our Internet services to our own servers, co located in the data center of well known ISPs.
Dave
Lacey Chabert (Score:2)
For more information:
http://www.laceyonline.com/ [laceyonline.com]
http://www.laceyvibes.com/ [laceyvibes.com]
http://www.lacey-chabert.com/ [lacey-chabert.com]
Re:Updating domains without email: good luck! (Score:1)
--GnrcMan--
Communitech.net is spamming CIHost customers (Score:2)
Dear Casey Cady:
CommuniTech.Net is sending you this e-mail as a result of your
website, sarahandcasey.com, hosted by C|Host, being down for an
extended period of time. We know how important your website is
to you, and that is why we are sending you this e-mail offer.
Founded in April of 1997, CommuniTech.Net is top 25 rated web
hosting company by C|Net, a member of the Web Host Guild (whg.org),
a member of the Better Business Bureau On-line, and a Network
Solutions Gold Premier Partner. We currently host over 15,000
clients in over 100 countries worldwide.
We invite you to visit our website at http://www.communitech.net.
Or give us a call at 1-800-WEBHOST.
As your website is down right now, we would like to extend a special
offer to you if you choose CommuniTech.Net to provide you with the
reliability you deserve. If you sign-up with CommuniTech.Net by
January 5, 2000, we will not only waive our normal set-up fee
but we will also give you an additional free month of hosting. To
take advantage of this offer, simply visit
http://www.communitech.net/order/ and enter the special promotional
code: CIDOWN. If you sign-up by 9:00 pm Central Time, we will have
your account set-up the same day!
To see information about our pricing and features, you can go
directly to http://www.communitech.net/features/ and remember you will
get an additional free month on whichever service term you choose!
As your website is very important to you, we urge you to take advantage
of this offer so that you can avoid difficulties like this in the future.
Some of our complimentary features included with your account include:
- 350 Megabytes of web space
- Unlimited hits and data transfer
- 100 POP3 e-mail accounts with unlimited aliases and auto responders
- 25 Sub-domains and 25 Extra FTP Accounts
- Microsoft FrontPage 2000 server extensions support
- Perl/CGI, Miva (HTMLScript), Python, and PHP3
- Shell access using SSH (Secure Telnet)
- Unlimited Java Chat rooms (ConferenceRoom Chatrooms)
- Complete logs and statistics via HTTP-Analyze
- Triple redundant DS-3 Network
- Complete power back-up solutions via UPS and Diesel Generators
- mySQL Databases with web-interface
- Toll-free telephone support through 1-800-WEBHOST
- Daily server data back-ups
- 30 Day, unconditional money-back guarantee
- 99.5% Up-Time Guarantee with Price Freeze Guarantee
- The Personal Control Panel 3.0
- Unmatched reseller program
We know that C|Host offers you a 100% Satisfaction stating that they are
"committed to your satisfaction" and that "if for any reason you are not
completely satisfied with your web hosting solutions from CI Host, we will
gladly refund your monthly hosting fees, no questions asked."
We urge you to take them up on this offer and consider CommuniTech.Net for
your reliable web hosting needs. Unlike C|Host, we maintain our own network
and servers in-house. By having our servers on location rather than thousands
of miles away, we can avoid many of the problems that C|Host and others
frequently encounter.
Remember, enter our special promotional code "CIDOWN" to take advantage of
this limited time special offer. To learn more about our organization, consider
taking our company tour at http://www.communitech.net/about/tour/.
We look forward to providing you with the quality hosting services you deserve!
Best Regards,
CommuniTech.Net
--GnrcMan--
Re:The only two decent hosts (Score:2)
I noticed my cihosted domain down at about 2:30 on the 29th. www.cisupport.com's networks status page never even acknowledged a problem. It wasn't until about 9PM that they got a recording on the tech support line explaining some nonsense reason for being down, and projecting restoration in 3 hours. The next day I was pissed enough to wait on hold for a real person. More nonsense. If they had been straight with me, and frequently updated the status, I might have stayed. Not anymore. I'm impressed with Pair.
--GnrcMan--
domains now resolving....STILL down (Score:2)
1 passepartout.web.us.uu.net (208.240.88.1) 0.753 ms 0.515 ms 0.430 ms
2 Serial1-1-1.GW2.DCA1.ALTER.NET (137.39.128.205) 2.017 ms 1.818 ms 1.541 ms
3 105.ATM2-0.XR2.DCA1.ALTER.NET (146.188.161.46) 1.366 ms 2.314 ms 1.921 ms
4 194.ATM1-0.TR2.DCA1.ALTER.NET (146.188.161.146) 1.487 ms 1.856 ms 1.716 ms
5 101.ATM6-0.TR2.CHI4.ALTER.NET (146.188.136.109) 29.039 ms 29.964 ms 30.332 ms
6 298.ATM7-0.XR2.CHI6.ALTER.NET (146.188.209.13) 34.001 ms 31.712 ms 29.723 ms
7 190.ATM8-0-0.GW2.CHI6.ALTER.NET (146.188.208.181) 30.852 ms 31.342 ms 23.331 ms
8 UU-ds3.axxs.net (157.130.101.114) 25.145 ms 24.841 ms 25.663 ms
9 CI-DS3-DFW.PROPAGATION.NET (216.71.87.10) 26.707 ms 25.542 ms 26.414 ms
10 CI-DS3-DFW.PROPAGATION.NET (216.71.87.10) 26.579 ms 26.466 ms 25.267 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
--GnrcMan--
Re:where does this news belong? (Score:2)
--GnrcMan--
Re:CIHost down again, those lying @#$@#!!! (Score:1)
That's why I recently started my own... (Score:1)
A small company that has a select few people working for them should always prove to have better communication amongst their workers and better all around service for their customers. I've dealt with plenty of big companies and how they treat the "little guy" is just plain wrong in many cases (I think getting a T1 installed from Bell Atlantic was the biggest headache I've ever had to deal).
I guess what I'm trying to say here is that small companies are usually better at getting things to work when things like this do go wrong. Communication is everything.
Re:PERL Y2K Bug (Score:1)
Leaving CI Host, but not only because of this... (Score:1)
The last time I talked to them, though, it was about billing. It seems they've been over-charging me for some items that, while I ordered at first, I cancelled in June.
I'm reasonable. I tried to do this online in June, and it didn't work. So I called them, they said since I'd had the options, I'd have to pay for them, but they'd be cancelled from now on. Fair enough.
Comes November. I'm looking at my bill - and I'm being charged $20 over what I should be. I called them again, and they told me that since I hadn't cancelled online, they had no proof that I'd cancelled it in June. I mentioned that I'd called, and they said that that was the wrong thing to do - to do it online. I mentioned that their on-line services hadn't worked, and lo and behold, they told me that *I* was in the wrong.
I'm probably leaving after this - so, the big question is, does anyone know of a good host, one that gives a reasonable deal, and is technologically sound? I'm not asking for a miracle, I hope... but I'm really frustrated. Any help is appreciated.
Doones
Re:CIHost is lying. It's much worse. (Score:1)
I would suspect that mail was getting lost, not bounced.
Re:Host Ratings (Score:1)
Their top hosting meanwhile (including CIHost) are extremely heavy advertisers!
So, I put in my "poor" vote for CIHost, and won't trust hostindex.com any further than I can ping them.
CIHost is lying. It's much worse. (Score:4)
Contrast this to the FACT that it's been at least 48 hours, and as the above indicates their problems are a lot bigger than the name servers.
There's not much doubt about where my little footsteps will be headed as soon as I can get my data: FAR AWAY FROM CIHOST!
Re:CIHost? Not suprised. (Score:1)
13 minutes of downtime (Score:1)
*13* minutes and they noticed?!?! Wow.
Re:I am a DISGRUNTLED CI-Host Customer (Score:1)
Sad but true.
This news belongs here (Score:1)
Personally I'd been waiting for
(I will now gently place myself back on the ground, returning from my perch high atop my soap box. Thank you.)
hiding, but in a different way (Score:1)
Okay, the nameservers are back, but.... they're pointing to the old ip addresses! Oh boy! So, now the addresses resolve, but you're pointed to a server that isn't there! WOOHOO!!!
Looks like someone had to restore from backup...
Free Setup from CI? BIG DEAL! (Score:1)
**As a small token of that gratitude and to show you our Data Center will out-perform any other, we would like to extend to you this offer: For as long as you remain a C I Host client, we will allow you to add additional domains, each receiving their own IP address, without having to pay any setup fee. Our same 12 hour guarantee will apply, and our same low monthly prices for our many feature-packed packages is available. The best part though is that there is no SETUP FEE for as many domains as you want to host with us. Let us show you what we can do for you and your business.**
HUH?!?! Let me get this straight - If I continue a relationship with you you'll give me free setup?!?! I can get that at 100 other places on the net. They need to either offer some free hosting or upgrade accounts to new plans for free; something tangible. This is silly, bordering on insulting.
Not dead, hiding (Score:3)
The biggest bummer is the lack of email. Otherwise, I can take it in stride... for now.
Rumour has it that CI will be giving people a free month of hosting for the inconvenience. Methinks they need to do a bit better than that or risk mass exodus.
Isn't hard to get this right (Score:2)
I use CIHost... (Score:1)
CI Host - Hey where's my site ?!?! (Score:1)
They're back as of 5:40 PM on Friday (Score:1)
The reason I went with cihost in the first place was because they were rated very high in the support category. But it has to make you wonder how objective those ratings are when all their adds are also displayed very prominently along side the supposedly objective ratings ?
When they changed their servers around about two weeks ago, they never sent any email saying what the IP had been changed to or any notification that any changes were to occur. Very frustrating indeed ! Goodbye cihost. I can't say I will miss you one damn bit.
Host Ratings (Score:3)
My horrifying experience dealing with CI Host (Score:5)
I became a customer of CI Host in July of 1998. Immediately after uploading my pages to their server, I started experiencing problems. My calls and emails to customer service were never answered promptly, so after 3 or 4 months I decided to switch providers.
As soon as CI Host found out I was switching, they deleted all my data, without further explanation. Attempts to recover data that I had not yet moved to my new provider were completely unsuccessful. I found out that their claims about having redundant systems and frequent backups were not true.
Anyway, I thought that was the end of my worst experience with a hosting provider. I closed my account with them, hoping to forget the whole thing. Two months later (February of 1999), CI Host charged my credit card as if I were still a customer. Once again, my many calls and emails were never answered. Finally, after I tried to reach the CEO several times, they admitted their mistake and issued a refund in May of 1999 (they even gave me a copy of the refund slip).
To my utter disbelief, the refund never reached my credit card company. To this date I'm still trying to get my money back. CI Host never answers my calls, and takes about a month and a half to answer any email I send them (my contact there is Edith "I'm not allowed to give you my last name").
After dealing with about 10 different hosting providers over the years, I found CI Host to be the worst ever. If you want to save yourself months of frustration, financial losses, fraudulent charges, etc.
DO NOT HOST WITH CI HOST!!!
It's amazing this stuff happens / how to fix it (Score:1)
For those of you with CIHost, my condolences. I went through many, many providers before I finally got disgusted and decided to do it myself. There *are* decent web hosts; you just have to be careful. Too many will lie to you, and there's often no way to check their claims until it's too late. When you're shopping for a new host (as I hope a lot of you are) ask them *specific* questions about their backup methods and policies. Drill them to the smallest detail. (While CIHost may not have lost any user data, their backup policy for DNS was certainly VERY lacking.)
As mentioned in another comment, you *can* transfer your domains via FAX even if the administrative contact's e-mail isn't available - write me for help if you need it.
Good luck to all affected, and happy new year. (ha ha)
My exprerience with CI Host (Score:1)
The only problem I've had with CI Host is that I get past due emails, then 2 hours later I get a "please ignore the previous past due notice" mail. They're supposed to be billing my credit card. Their "new and improved" billing system isn't all that they make it appear. I've only been a customer since 5/99, so I don't know how scary their old billing system was. *shudder*
FYI for all of you that use CI for NT hosting...they only have 1 (count 'em, O-N-E) NT tech support guy.
As of 1200pm 12/31, the dns for the box my domain is on ip back up. Another of their boxes I admin a site on is not up.
I've gone rooting around on the box my domain is on...I think a PII 400 running Linux 4.3 (or whatever version they're running) is not enough to handle the 70+ domains that are there (Comments?).
My experience with them will hopefully come to an end by February...I'll be able to host my domain through where I work.
I'm not running yet. I've had enough trouble with NSI lately.
Dracos
Re:Communitech.net is spamming CIHost customers (Score:1)
uh oh! (Score:3)
Forget about your domain, grab the cantines and shotguns!
Re:Webserve Pro (Score:1)
Top notch service, and unlike so many other hosting providers, they actually care about keeping things running and clients happy. It's happened more than once that they've contacted me to say "Another client said such-and-such is happening, so you might want to check your client's sites just in case." I've never found a problem, but it's nice to know that WSP is as committed to keeping my clients happy as I am.
The only downside: They're nice folks, so it's easy (for me, anyway) to get distracted and actually have a pleasant conversation during a tech support call. Which messes up my already pinched schedule.
I, too am screwed... (Score:1)
Anyone have experience with these guys? (Score:1)
Host Rating Lists (Score:2)
Winterstorn's note is COMMERCIAL SPAM!!!!!!! (Score:1)
SHAME ON WINTERSTORM!!!!!!!!!!!
Here's a link to the page he/she copied.
http://www.easydns.com/why.php3
bart
Whacko CIHost haiku (Score:1)
Cheers (Score:1)
What are some good choices for hosting? (Score:1)
Re:Host Rating Lists (Score:1)
All for one and one for all. Tis true for servers as well.
The need to get a mainframe mentality in ISP's (Score:3)
Acunet.net (Score:1)
The customer service people are nice. The only thing I don't like is the lame-ish splash page on their web site..
test (Score:1)
Re:Not dead, hiding (Score:1)
Keep your own backups, always... (Score:1)
CIHost? Not suprised. (Score:3)
So, to test, I had one domain transferred, and a new account set up.
Two weeks after having done so, they still didn't have my SQL, Real, or DNS set up properly.
IMHO, they don't seem like a very competent group. Tech support was poor, and billing was worse.
Re:CIHost? Not suprised. (Score:1)
I'm now checking out Digital Daze - a bit expensive but seems very promising. Have learned to be sceptic though, so I will recommend them before I see that they do good work.
Re:I, too am screwed... (Score:1)
Very, very bad customer service. (Score:1)
Re:ci host (Score:1)
Recommended Hosting Company (Score:1)
Re:Updating domains without email. (Score:1)
another bad cihost experiences... (Score:1)
Re:another bad cihost experiences... (Score:1)
Dammit this ain't fair (Score:1)
My CI Host problems (Score:1)
After four days they finally completed the "upgrade'. Only then my sites loaded much slower than before, downloading email was incredibly slow, and FTP and Telnet connections were either imposible or frequently timed out. In addition, all of the data that users submitted to my sites during the Telnet/FTP lockout was gone. I issued more trouble tickets. None ever got a response, and in fact they were later all removed from the trouble ticket system.
Though DNS was clearly a factor in this latest diaster, which lasted from December 29 to just an hour or two ago, there was more than just DNS at play. Most of the time I could not reach my site by IP either. That indicates something more.
CI Host is now back up, and their opening screen lists today's date as "January 1, 19100". Goodbye, CI Host.
cihost back up, no sign of closure yet... (Score:2)
http://www.stern.nyu.edu/~ejs211
For those who missed the article on CNet, here's the link
http://news.cnet.com/news/0-1004-200-1510132.html? tag=st.ne.1004.thed.1004-200-1510132
Simpletnet should have my domain moved by today. I just hope cihost's lines are open so I can cancel. I wonder if I will get reinbursed.
They still give no sign to calm down people... No official statement. These people are screwed... Their attitude of the customer is always wrong is going to screw them over big time. I hope they go bankrupt because of their own evil ways.
-Eddie