Comment my deepest sympathies (Score 1) 191
My iTunes account was also hacked last September (2010). We just happened to see the incoming charges and immediately stopped payment. Both Pay Pal and iTunes removed the charges from our account. But, the thing that got me off iTunes was the overly sympathetic attitude of the iTunes Apple advisor. He said, "First and foremost, I have to tell you I sympathize with you. I've been through fraud three times, two of which I got no recovery from. I really understand how you feel, the unfortunate part is Apple, nor any company, can 100% guarantee your account safety. In the same way you cannot promise your insurance company you will never have a car accident therefore should pay a much lower monthly payment these sorts of things happen. The people who perpetrate these actions are always evolving and using so many different ways of getting away with this. And sometimes, and I cannot say in your case, the customer has onus in the situation. They may use a password that is easy to guess, they may have spyware/keyloggers on the system that report the password used back to the unauthorized user, inadvertently give out account information through phishing scams and the sort. There are always ways to keep your account as secure as possible, but nothing is 100% and so I cannot possible
assure you of that, nor can Apple send you a letter on that.
As for why your account was breached, I am just not privy to that information. So, I consulted my superior, who in turn consulted their superior and I have been told we cannot release such information.
I am truly sorry. "
Funny that.
I have since removed my credit card info from iTunes. And, no my password wasn't perfect, but it wasn't bad either. At the time, quite a lot of other users were hacked.