not actually supported by real consumer demand
I work at one of the big companies involved in this situation. All I know is, we cannot deploy solutions fast enough for the number of customers we have much less the rate at which demand is growing.
Many are startups and many are big companies still doing pilot projects. It all could go away. But it is not just VC dollars and George Forman AI Grills; at least for the Fortune500 types, there is an awful lot of actual business efficiency being realized or they would not keep sending us money and requests for more capacity/lower latency
I own, but do not operate, a few IT companies that manage corporations in the $600MM-$1B receivables range.
Based on our own help desk ticket software, our clients have opened 40% fewer tickets since ChatGPT was rolled out to every desk and phone. 40%. I expect another 40% drop (total 80%) by next year as end users just manage things themselves.
I won't downsize as the tickets aren't really generating revenue as much as headaches. One of my engineers had a broken PDF file that took her 6 hours to fix, and the end user spent 6 days trying to fix it themselves with Ai.
But -- the basic stuff? Reboot your computer stuff? Email rejected because you mistyped a domain name stuff?
You don't need a human, and we would probably have outsource that stuff to India anyway next year if not for ChatGPT etc.
Truly simple systems... require infinite testing. -- Norman Augustine