Submission + - Walmart US CEO Says Automation At Stores Won't Displace Workers (businessinsider.com)
More specifically, one area where Walmart is seeking to increase investment is in market fulfillment centers (MFCs), which are automated fulfillment centers built within, or added to, a store. Walmart piloted this concept at a store in Salem, New Jersey, in 2019, using automated robot technology from Alert Innovation — a robotics company Walmart acquired in October 2022. Since then, Walmart has built MFCs at several stores, such as in Jacksonville, Florida, and Dallas, Texas. Those include "manual MFCs," where associates pick items for online orders but in a separate area from the sales floor.
Walmart will still need at least the same level of workers to help in stores even as automation picks up, company leaders say. John Furner, Walmart US president and CEO, told investors this week that automation "helps" employees, as it will result in less manual labor. "Over time, we believe we'll have the same or more associates and a larger business overall," Furner said. "There will be new roles emerging that are less manual, better designed to serve customers, and pay more."