My wife and I were dining at our local restaurant and I was scrolling through my phone for something when she says, "Hon! Help them, please." A middle-aged out of town couple were seated behind us and were asking their waitress where the nearest charging station was. They were told, 'I THINK there's one at the gas station up ahead...' Bad advice.
It turns out that the couple had rented an electric car from an agency located in a airport about 60 miles away. They had flown up from Florida, dropping everything they were doing, as the woman's mother here in PA, had fallen seriously ill. The problem was, the rental company at the airport had no more gas powered cars. Desperate, they decided on the electric, in spite of never having driven one before.
They had NO IDEA whether it was a Tesla, or not. I asked them to show me, so they took me out and I determined it was a Polestar 2. Being in a rural area, I'd never seen one in real life, but knew of them due to a personal interest and knowledge of EVs (I own a Bolt).
The nearest DC fast charging station (EV America), was back where they came from - about 25 miles back - and according to my apps - there were NONE to the NW, where they were heading. The man told me he LOVED the pickup - which would partly explain why he had only *49* miles charge left, (additionally, they told me it only had 1/2 a charge at the airport!), I gave them the bad news. They weren't happy.
On top of that, when I tried to help the man put a charging app on his phone, he couldn't remember the phone's password to install it. I had to put the address into Maps for him and his wife had to act as co-pilot, holding the phone and giving directions, as they couldn't figure out how to use the car's GPS.
I gave them all the knowledge I could about DC fast charging, showing him the port and describing how to operate it. I don't know if they made it or not. I DO know that the couple were confused and angry - barely knowing enough from the airport that it 'didn't use gas'.
RIDICULOUS!
I'm in a DC fast charging desert out here in rural PA. I got my Bolt and we use it for 95% of our driving (mostly local), and I charge it with my own panels.
This should NEVER have happened! They would've been better off getting an Uber to take them to a rental place that had an ICE vehicle. This is NOT the way EVs should be introduced to the general public - the rental company should have had trained people to give them SOME direction AND had a fully charged car.
Just a reminder to the dreamers out there, there are still MANY places in the U.S. without suitable charging ability - and I say this as an owner: I love my Bolt, but I have a specific use case. They are NOT for everyone... Yet.