"In October, Samsung announced a voluntary recall of the Samsung Galaxy Note 7 when it was discovered that all available devices could overheat and pose a safety risk to customers. Since that time, a vast majority of Verizon customers who purchased the Note 7 have replaced their phones with other models.
Today, Samsung announced an update to the Galaxy Note 7 that would stop the smartphone from charging, rendering it useless unless attached to a power charger. Verizon will not be taking part in this update because of the added risk this could pose to Galaxy Note 7 users that do not have another device to switch to. We will not push a software upgrade that will eliminate the ability for the Note 7 to work as a mobile device in the heart of the holiday travel season. We do not want to make it impossible to contact family, first responders or medical professionals in an emergency situation.
Verizon and Samsung have communicated the need for customers with a Note 7 to immediately stop using their devices and return or exchange it where they purchased it. Verizon customers with the Note 7 have several options, including an additional $100 from Samsung when purchasing one of their other devices.