Comment AI "Customer Service" is useless (Score 1) 24
More and more I'm encountering AI as customer service agents (both online and by telephone).
I have not had a singe good experience with any of them. They provide wordy generic useless responses.
The worst experience was with Tesla Insurance. They randomly sent me a message that they were cancelling my insurance because they didn't have a home address for me (in spite of them being able to see my car parked at home every night for the past three years). I thought I could just call them to straighten out the confusion. AI agent was useless and said I had to talk to a real person. I spent hours a day over a week and never got to talk to a person. I ended up just cancelling and getting a new (cheaper) insurance company.