Comment Re:Good luck with that. (Score 1) 60
They thought self-check was going to eliminate thousands of jobs. Then they figured out that every 4 self-check registers requires 1 human employee to watch it and handle all the alerts it pops up. Pretty sure that one human employee could scan groceries 4 times faster than people doing it themselves, so those self-check registers are saving them... absolutely nothing. And they are seeing a lot more "shrinkage", although I'm not sure whether it is due to intentional or accidental failure to scan items. When I hear a beep, I assume the item scans. Turn out I can't tell the beep from the register I'm at from the beep of any of the adjacent registers... I now prefer human clerks to make it less likely to get arrested for a mistake.
I never got the hate behind self service checkouts, they've done wonders for the old long lines at manned checkouts. People forget that bit when they complain about them, back in the olden days it was like winning the lotto if you could find one without a line. I'm old enough to still remember the bad old days of having to decide if the longer 5 items or fewer lane would be faster than a normal checkout with a shorter line.
Same with smartgates/autogates at airports. Long gone are the days of spending 2 hours in customs and immigration waiting for a surly Border Farce agent to check your passport. Landed on a full QR 777 in Adelaide a few weeks back and got through immigration in 10 minutes, same with landing in London, 30 mins gate to kerb. If you're an American you can come to London and experience this for yourself as US Biometric passports are accepted at the UK border autogates. Sadly, you have to return to the US at some point.
People said that self service checkouts would decimate jobs but the opposite happened, all the people who were previously manning checkouts were suddenly available for other tasks, supermarkets could now offer more options, products and services because they had additional staff and no drop in sales. Supermarkets ended up hiring more staff because they were doing more, deliveries, instore bakeries, et al. So the death of jobs didn't happen and supermarkets became less painful because there was little to no line at the self service checkout.
And that's the thing with this supermarket. Automation (lets face it, that's what AI is, just automation) doesn't result in job losses if a business is profitable, it just means you move staff from BAU work to things that are more productive. AI is not replacing jobs, it's being used as an excuse for downsizing and not to us, employees and little people, they couldn't give two shits about us... It's being used to disguise mass sackings because a mass sacking is a huge sign a business is in trouble which sends share prices plummeting, which is what they care about.