Comment Re:Same thing is happening in the lettings world (Score 1) 37
I rent out a house in England and the tenant had a (reasonable) complaint. She emailed 3000 words to the managing agent. The agent sent her a 2000 word reply. This bounced back and forth a bit with each sending long emails with bullet points and the like. My guess is that both of them were using ChatGPT both to compose their own emails and to summarise the replies they got.
In frustration, she phoned me to complain and got what she wanted in less than 60 seconds. In my opinion, we will see much more examples like this where AI is reducing efficiency and lowering productivity.
This is more likely the agent running interference as they don't want to pay for anything (as do most of their customers). They would have kept doing it if they had of phoned the agent. Few tenants in a property managed by an agent get a direct line to the landlord, doubly so for one who'll make a decision, especially a decision to spend money on a rental property when they don't have to.
Also 3000 words isn't hard to do, especially if you're an experienced typist or writer. However when dealing with issues that might end up in court, someone with half a brain usually looks for a template and for renters there's usually a couple of good sources. You also want as much as you can get in writing as you really dont want a court date to devolve into he said/she said, you need records.
Personally I hate calling people, I'd much rather do it via an official ticketing system, if that's not available, email. Calls can get so ambiguous, especially if you start dealing with people in other countries that not only have difficult to follow accents but zero understanding of context of culture. It was hard enough dealing with a Iberia recently (despite both parties speaking both Spanish and English) and they had their call centre in Spain. I refuse to fly Lufthansa in no small part because their Indian call centre is designed to be as unhelpful as possible.