kstatefan40 writes: Google Fiber went down in Kansas City during one of the most important times in the local market: Game 1 of the World Series between the New York Mets and the Kansas City Royals at Kauffman Stadium. Yesterday, I got an apology from them via email, and even though I wasn't home during the outage, they're making up for it by proactively giving the entire market 2 days of service off of their next bill. The rest of the industry could really learn from their customer service.
When was the last time a telecom provider gave you a discount on your bill without you asking for it?
kstatefan40 writes: Customer service in the telecom industry has a long-held tradition of being awful. When my Google Fiber went down this past week, I initially thought that Google had regressed to the industry standard after my initial positive experience during installation nearly a year ago. I'm pleased to report that I was very wrong — and the rest of the industry has a lot to learn from the customer service I received from Google.
kstatefan40 writes: Last week, Google announced that they will be bringing Google Fiber to four additional communities in the United States. Residents in Atlanta, Nashville, Charlotte, and Raleigh-Durham are next on Google’s list of expansion cities, and many in these towns might wonder just what Google Fiber is, how it works, and whether they should be early adopters when it comes to town. PCMech has a review of Google Fiber which sets out to answer those questions and more, from my experience in Kansas City – the first city to have Google Fiber service.
kstatefan40 writes: I am closing on a house next week which is connected to Google Fiber. I am ecstatic to have a gigabit connection, but the previous homeowner had them install the jack in an awful location. I'm going to be in a situation where I am paying for more than I can technically achieve over wireless. I have purchased a couple of 600mbps powerline adapters, but those still won't fully use the gigabit connection. Is there a better way to achieve a truly gigabit internal connection without substantial structural or wiring modifications?
"A Kansas state school board candidate who describes evolution as "Satanic lies" and wants to stop public schools from teaching the theory attends Westboro Baptist, the Topeka church known for anti-gay protests worldwide.
Jack Wu told The Topeka Capital-Journal that he decided to run for the State Board of Education after learning that Democratic incumbent Carolyn Campbell, also from Topeka, would otherwise be unopposed for a second term in the 4th District of eastern Kansas. Campbell supports the state's current science standards, which treat evolution as a well-established, core scientific concept."
It looks like my home state gets to make the news for denying science yet again — but this takes it to a whole new level."
kstatefan40 writes: "According to the Wichita Eagle, A Kansas teenager is in trouble after mocking Gov. Sam Brownback during a mock legislative assembly for high school students. During the session, in which Brownback addressed the group, Sullivan posted on her personal Twitter page: “Just made mean comments at gov brownback and told him he sucked, in person #heblowsalot” On Tuesday, Sullivan was called to her principal’s office and told that the tweet had been flagged by someone on Brownback’s staff and reported to organizers of the Youth in Government program. The principal “laid into me about how this was unacceptable and an embarrassment,” Sullivan said. “He said I had created this huge controversy and everyone was up in arms about it and now he had to do damage control.
kstatefan40 writes: The Topeka Capital-Journal is reporting that Kansas Governor Sam Brownback appointed Jim Mann as Chief Information Officer this week (with a salary of $155,000), and noticed that Mr. Mann listed his education B.S. in Business Administration from a degree mill called the University of Devonshire. "The school, according to a 2002 article by Wired, was owned by American residents in Romania, used mailing address in the United Kingdom, printed materials in Israel and banked in Cyprus. One estimate placed at 70,000 the number of degrees sold in the United States by their University Degree Program doing business as University of Devonshire and a series of other names." A spokeswoman for Governor Brownback said the decision by Brownback to hire Mann wasn't based on Mann's scholarly performance with the distance learning university.
A college degree isn't everything in IT, but this just seems like a really bad idea.
kstatefan40 writes: "CNN is covering [CNN.com] a recent ruling by the 9th U.S. Circuit Court of Appeals against federal investigators who seized drug test records on 104 Major League Baseball players in 2004. From the article, "The appeals court's decision says such a standard for computer searches would be dangerous to everyone's privacy as protected by the Constitution's Fourth Amendment. 'Seizure of, for example, Google's e-mail servers to look for a few incriminating messages could jeopardize the privacy of millions,' wrote the 9th U.S. Circuit Court of Appeals judges. The judges noted that 'some players appear to have already suffered this very harm as a result of the government's seizure.'" The warrant was for 10 players records, but since 104 were in plain site, they took those too. This is good news for everyone who has information stored on servers around the world."
kstatefan40 writes: "Hosting company WebHostingBuzz introduced a unique environmental policy this weekend, calling for executives at the company to use fraudulent complaints as toilet paper and donating $100 to the International Tree Foundation to apologize for the abuse of such precious resources by customers who fraudulently file complaints against their company. The story goes back a few weeks, but it ended with WHB CEO Matt Russell telling a fraudulent customer who filed a complaint against with the BBB, "Cool. I look forward to tearing it up and wiping my ass with the piece of paper." Read and enjoy the entire exchange."
kstatefan40 writes: "WebHostingTalk's data breach situation just keeps getting worse. First, over 50,000 user names and encrypted passwords were stolen from a backup server and the parent company iNET assured their clients that absolutely no credit card information was taken. Unfortunately for iNET, Tuesday of this week it was reported that nearly 10,000 credit card numbers were posted in plain text, including their corresponding CVV2 numbers, expiration date, and the full name of the owner of the card. The response from WHT has been all over the board and has really angered some of their clients. I wrote an analysis of what went wrong in WHT's response and lessons that can be learned from the incident."
kstatefan40 writes: WebHostingTalk was hacked about three weeks ago and was discussed here on Slashdot due to the unique nature of the attack, targeting the company's backup systems. Today, it seems they have been hacked again and this time the stolen data includes decrypted credit card information. If you have used them for advertising or bought a premier membership through them, it is time for you to cancel the credit card you used and consider purchasing credit monitoring services. The speculation can now begin: what the hell went wrong this time?
kstatefan40 writes: "CNN is reporting that a 12 year old boy was arrested by Columbia, South Carolina police after opening his Christmas present early.
From the Article:
"The mother called police Sunday after learning her son had disobeyed orders and repeatedly taken a Game Boy from its hiding place at his great-grandmother's house next door and played it.
He was arrested on petty larceny charges, taken to the police station in handcuffs and held until his mother picked him up after church."
Overkill? Probably. It will probably ruin the child's Christmas spirit for the rest of his life, but maybe it got the point across. Who knows?