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Submission + - Google Fiber goes down during World Series, credits KC 2 days of service (pcmech.com)

kstatefan40 writes: Google Fiber went down in Kansas City during one of the most important times in the local market: Game 1 of the World Series between the New York Mets and the Kansas City Royals at Kauffman Stadium. Yesterday, I got an apology from them via email, and even though I wasn't home during the outage, they're making up for it by proactively giving the entire market 2 days of service off of their next bill. The rest of the industry could really learn from their customer service.

When was the last time a telecom provider gave you a discount on your bill without you asking for it?

Submission + - Google Fiber: A Customer Service Love Story (pcmech.com)

kstatefan40 writes: Customer service in the telecom industry has a long-held tradition of being awful. When my Google Fiber went down this past week, I initially thought that Google had regressed to the industry standard after my initial positive experience during installation nearly a year ago. I'm pleased to report that I was very wrong — and the rest of the industry has a lot to learn from the customer service I received from Google.

Submission + - Is Google Fiber Worth the Hype?

kstatefan40 writes: Last week, Google announced that they will be bringing Google Fiber to four additional communities in the United States. Residents in Atlanta, Nashville, Charlotte, and Raleigh-Durham are next on Google’s list of expansion cities, and many in these towns might wonder just what Google Fiber is, how it works, and whether they should be early adopters when it comes to town. PCMech has a review of Google Fiber which sets out to answer those questions and more, from my experience in Kansas City – the first city to have Google Fiber service.

Submission + - How would you build a home network to fully utilize Google Fiber?

kstatefan40 writes: I am closing on a house next week which is connected to Google Fiber. I am ecstatic to have a gigabit connection, but the previous homeowner had them install the jack in an awful location. I'm going to be in a situation where I am paying for more than I can technically achieve over wireless. I have purchased a couple of 600mbps powerline adapters, but those still won't fully use the gigabit connection. Is there a better way to achieve a truly gigabit internal connection without substantial structural or wiring modifications?
Politics

Submission + - Westboro Baptist Member Runs for KS School Board (kansas.com)

kstatefan40 writes: "From the Wichita Eagle:

"A Kansas state school board candidate who describes evolution as "Satanic lies" and wants to stop public schools from teaching the theory attends Westboro Baptist, the Topeka church known for anti-gay protests worldwide.

Jack Wu told The Topeka Capital-Journal that he decided to run for the State Board of Education after learning that Democratic incumbent Carolyn Campbell, also from Topeka, would otherwise be unopposed for a second term in the 4th District of eastern Kansas. Campbell supports the state's current science standards, which treat evolution as a well-established, core scientific concept."

It looks like my home state gets to make the news for denying science yet again — but this takes it to a whole new level."

Twitter

Submission + - KS Governor Sends Tweeting Teen to Principal's Off (kansas.com)

kstatefan40 writes: "According to the Wichita Eagle, A Kansas teenager is in trouble after mocking Gov. Sam Brownback during a mock legislative assembly for high school students. During the session, in which Brownback addressed the group, Sullivan posted on her personal Twitter page: “Just made mean comments at gov brownback and told him he sucked, in person #heblowsalot” On Tuesday, Sullivan was called to her principal’s office and told that the tweet had been flagged by someone on Brownback’s staff and reported to organizers of the Youth in Government program. The principal “laid into me about how this was unacceptable and an embarrassment,” Sullivan said. “He said I had created this huge controversy and everyone was up in arms about it and now he had to do damage control.

This has a nice big brother feel to it."

Idle

Submission + - Kansas Governor Appoints CIO with Degree from Fake (cjonline.com)

kstatefan40 writes: The Topeka Capital-Journal is reporting that Kansas Governor Sam Brownback appointed Jim Mann as Chief Information Officer this week (with a salary of $155,000), and noticed that Mr. Mann listed his education B.S. in Business Administration from a degree mill called the University of Devonshire. "The school, according to a 2002 article by Wired, was owned by American residents in Romania, used mailing address in the United Kingdom, printed materials in Israel and banked in Cyprus. One estimate placed at 70,000 the number of degrees sold in the United States by their University Degree Program doing business as University of Devonshire and a series of other names." A spokeswoman for Governor Brownback said the decision by Brownback to hire Mann wasn't based on Mann's scholarly performance with the distance learning university.

A college degree isn't everything in IT, but this just seems like a really bad idea.

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