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Submission + - Google Fiber goes down during World Series, credits KC 2 days of service (

kstatefan40 writes: Google Fiber went down in Kansas City during one of the most important times in the local market: Game 1 of the World Series between the New York Mets and the Kansas City Royals at Kauffman Stadium. Yesterday, I got an apology from them via email, and even though I wasn't home during the outage, they're making up for it by proactively giving the entire market 2 days of service off of their next bill. The rest of the industry could really learn from their customer service.

When was the last time a telecom provider gave you a discount on your bill without you asking for it?

Submission + - Google Fiber: A Customer Service Love Story (

kstatefan40 writes: Customer service in the telecom industry has a long-held tradition of being awful. When my Google Fiber went down this past week, I initially thought that Google had regressed to the industry standard after my initial positive experience during installation nearly a year ago. I'm pleased to report that I was very wrong — and the rest of the industry has a lot to learn from the customer service I received from Google.

Comment Supporting Students / Kids (Score 1) 268

My wife and I are 25, and found ourselves in a similar position when we first graduated. When I graduated and moved to take my job, I was so poor I actually ran out of gas and didn't have any money to fill up because I was waiting on my first paycheck.

We started a scholarship at our university to give $1,000 annually to support college students who were student teaching and participating in internships. My wife and I both struggled financially through our experiences, but they provided us with the foundation to land our current jobs. We decided to give back to those who were going through similar times.

The real eye opening thing for me was getting a year-end bonus check larger than my total annual wage at the university. I had no excuse not to give back. Since that time, we have seen at least 5 other young couples from our school who followed our lead. That has been the most rewarding part.

We chose to support kids and college students. Many of them need the help.

Submission + - Is Google Fiber Worth the Hype?

kstatefan40 writes: Last week, Google announced that they will be bringing Google Fiber to four additional communities in the United States. Residents in Atlanta, Nashville, Charlotte, and Raleigh-Durham are next on Google’s list of expansion cities, and many in these towns might wonder just what Google Fiber is, how it works, and whether they should be early adopters when it comes to town. PCMech has a review of Google Fiber which sets out to answer those questions and more, from my experience in Kansas City – the first city to have Google Fiber service.

Comment Re:Check your phone wiring (Score 1) 279

You are on the right track - except for expecting them to terminate the phone Cat 5E in a convenient place. I have thought of using this, but the way they terminated the cables (to the best of my knowledge) will not make this feasible. I do intend to do a little more digging to see if this would be practical or not (or, if I could use the phone lines to fish Cat 6 and re-do it.

Comment Re:Bandwidth Requirements (Score 1) 279

Thanks for the input.

You are correct about utilization - it isn't practical right now to use the full connection. It is mainly a curiosity - if I wanted to use the full connection, are there any innovations or alternatives available which I hadn't thought of?

I'll be sure to report back once we're in and everything is set up. It should be a great opportunity to experiment.

Comment Re:Realistic Expectations (Score 1) 279

Thanks for the input. I'm a former networking guy, still working in development/IT related business. I posted the question to generate some discussion about alternatives or innovations that I may not be aware of. Slashdot is the best resource for expert discussion, and I can appreciate a little shit talk from the crowd while that discussion happens.

I am mainly curious, if I did have a need to use the full gig pipe (which I don't in the immediate future) how I could achieve it. It is more of a curiosity than a necessity. I plan to tinker with it quite a bit to see what I can get it to do. Obviously, there is no practical use for a gig symmetrical right now, but the fact that I have it gives me an opportunity to experiment a bit.

Comment Re:Run a cable to where you want it (Score 1) 279

Moving the jack could be an option. The reason it is in such a bad location is they put it in the cutout above the fireplace, where a TV is supposed to go (if I were to build the house, I'd tell them not to have a cutout for a TV, because who wants a TV over the fireplace?) Getting inside wires up to where the router is not going to be an easy task.

The home is wired with Cat 5E for landlines. I have considered cutting those and trying to wire them to a switch, but am not confident this is the best quality stuff. Hiring an electrician might also be an option to distribute Cat 6. It would future-proof the house, at least.

Comment Re:Answer: You can't. Even wired (Score 1) 279

Definitely understand this. I was mainly interested in seeing if there were any innovative ways to distribute gig internally that I hadn't thought of. I'd be interested in having someone wire Cat 6 if they could do it without tearing up the walls. I used to be an IT contractor/consultant for public schools, and I had more than one nightmare with inside wiring.

In short, I don't expect to need it right away. It is just an interesting technical challenge where the wireless is a bottleneck. The most I see myself using at the current point in time is about 100mbps when I am downloading backups from my VPS, which has a 100mbps pipe.

Comment Re:Pull your own (Score 1) 279

I tend to agree with your statement. It is hard for me to describe just how bad of a location the fiber jack is in - it is in a place where it is impossible for me to fish from. I have considered wiring up a switch in another location, but I'm not sure how exactly I would get the wires fished where I need them to go.

For what it is worth, I am also considering having Google move the fiber jack if they will let me pay them to do it.

Comment Re:no, there isn't. F'n 1% er buys a house with fi (Score 1) 279

Appreciate this response. I've grown very tired of my apartment complex's saturated wireless spectrum (both 2.4 and 5) because everyone is right on top of each other and every apartment has one of three routers from the different ISP options. Even when I wire up, the connections still suck because the lines going out are saturated. It is a terrible experience.

Google Fiber availability in the new house (pre-installed) was a big plus. I just wish things were wired a little differently to make it more accessible.

Submission + - How would you build a home network to fully utilize Google Fiber?

kstatefan40 writes: I am closing on a house next week which is connected to Google Fiber. I am ecstatic to have a gigabit connection, but the previous homeowner had them install the jack in an awful location. I'm going to be in a situation where I am paying for more than I can technically achieve over wireless. I have purchased a couple of 600mbps powerline adapters, but those still won't fully use the gigabit connection. Is there a better way to achieve a truly gigabit internal connection without substantial structural or wiring modifications?

Comment Standard .gov Notice (Score 1) 365

This is part of a standard notice on .gov/.mil sites:

"This is a protected U.S. government web site and should be accessed by authorized users only. To intentionally cause damage to this website, or to any [agency] electronic facility or data through the knowing transmission of any program, information, code, or command is unlawful.

This system and related equipment are subject to monitoring. Information regarding users may be obtained and disclosed to authorized personnel, including law enforcement authorities, for official purposes. Access to or use of this Web site constitutes consent to these terms."

Comment Outsourced (Score 2) 761

I can't think of a faster way to send more development jobs to China/India than to unionize. Globalization largely blocks the benefit of unionizing in our industry, whether you are for or against unions is beside the point.

Companies that hire here value a level of service and language skill as a cost of doing business. You start reducing the cost-benefit of that relationship, and they will start shipping more jobs overseas.

Comment Scumbags (Score 5, Funny) 104

These guys were targeting primarily older users. They called my parents at least 5 times telling them they could tell there were viruses on their machine and that if they didn't pay the fee, the computer would stop working. My mother asked me what she should do, and I told her to get a contact number so she could forward to the Kansas Attorney General.

Phone call went like this:

"Can I get your number so I can send it to the Kansas Attorney General for investigation?"


"I need your number so I can send it to the AG."

[someone in the background] "HANG UP! HANG UP NOW!"

Never called back. Problem solved.

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