Comment Re: good (Score 1) 82
The forms have instructions, and if you read carefully (together with all reference documents) it isn't too difficult. But I'm a contract guy, most people likely will have difficulty. It would be nice for them to have an official place to ask questions and have all the relevant forms and instructions considered together.
For a more "routine" example, the forms to apply for or renew a passport for a minor are a huge pain. Not all the required documents needed to be brought to an appointment (minor passports must be applied for in person) are listed in one list as of late last year. You have to go deeper into the state department website than you probably should have to. They should just fix all forms which are confusing or have incomplete instructions, but having generative AI assist the user is probably a lot faster to implement.