This is par for the course for M$ hardware for the last 20 years. I bought M$’s first optical mouse and it was great until they decided to kill off their driver support for it. The first “Explorer” mouse came with support for MacOS8 and worked better than pretty much any mouse before it. ~3years later Microsoft added a bunch of DRM crap to their mice because knock offs were appearing and decided to kill off driver support for the original mice(the driver just dropped support for their original Mouse sometime around MacOS9.6 I think). I believe they did offer me like 1/3 off a new mouse, but I just paid for a driver that let me enable the extra buttons without their special MacOS driver and dealt with that I couldn’t tweak the mouse acceleration as well as before.
Microsoft’s initial hardware is nice, but then their software and bean counters get in the way and torpedo any good will that a customer might have had.