Comment In-store displays too (Score 1) 205
I picked up pizza for the kids on Friday. I don't usually buy Dominos, but had to get something next door. I ordered online to see a 25-35 minute pickup time. Showered and got dressed, arriving there 25 minutes later. I see a monitor over the counter with three pages of names cycling though, around 10 names per page.
My name had a pizza wait time of 11 minutes when I arrived at 5:48pm. It was down to 9 minutes by 5:50, then 8 minutes at 5:51. I thought to myself, wow, this was impressive tech. Except that the countdown froze at 8 minutes until 5:59 when the pizza hit the oven. I think it was in a box by around 6:08.
It was very busy, so I'd guess that their software isn't accounting for the finite production rates of the human workers. They were all rushing about, but it's too bad their software time estimation is so bad. You'd think it would be easy to look at the rate that pizzas are hitting the oven (in pizzas/minute), and then calculate the remaining time for the queue using live production rates. Very disappointing since the initial appearance of accuracy was belied by the reality of their low quality time estimate and the frozen countdown timer.
tl;dr. Don't give exact times if they are not accurate