The problem is the Justice System allows the Rich to have advantages. More Money = More Lawyers = More Research = More Chances on finding a loophole = More Victories.
So the little guy who was wronged will lose out because the rich guy will win by a technicality.
Now I have been involved in helping doing the research for the company against the little guy, and from my experience most of the time the little guy is at fault too. Where they are often abusing the company's services well past the contracted amounts and declining multiple attempts to amend the contract to allow them to handle these extra services. Declining to pay when we prevent the user from abusing the service. Then finally suing the company after all services are cut off for non payment.
However that is the point of view I get from working for the company. I am sure that guy was given the full workup from the sales team, then gave a complex contract that he had little understanding of. Already feeling rip off he tried to use as much of what he got as he could. Then when seeing his services reduced without the price going down, he is refusing to pay because he isn't getting what he thought he should be getting. Then finally getting canceled.
For cases like this The company will always have the advantage as they know how to deal with these cases and have a cookie cutter process in place. While the guy suing it is mostly new to him and makes a lot of mistakes.
However the point of the justice system is to really look at the both points of views and point out where both sides may have been in the wrong and deal punishment for the group that has been considered to do the most wrong/reward to the person who has been injured the most.