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Comment Ding ding ding ding! (Score 1) 144

Astra correctly answers all 10 questions in the $2000 lightning round!

And now on to the final round. To win $32,000 cash, a brand new Oldsmobile Vista Cruiser, and an all-expense paid vacation for two to Puerto Vallarta, all you have to do is answer this single question to the satisfaction of our judges:

The Riemann Hypothesis: True or False?

Comment Was an OS Trek episode where they (Score 1) 56

thought insects got aboard. They heard buzzing but nobody could actually see any insects. It turned out to be a race of beings who function at high speed, moving so quickly that humans couldn't see them.

They should remake a spy-drone version of that episode. The drones predict if somebody is about to swat at them and quickly shift out of the way.

Comment VentGPT (Score 1) 145

Bots that can take abuse? Now I'm curious.

Me: "Please transfer me to a bot that can accept may steaming anger, now!"

Bot: "Hello, I'm Ventina the Vent Bot, you can vent on me all you want."

Me: "ACME is a steaming pile of crap who makes crap, and you bots are merely an extensions of their crap-hood!"

Bot: "I'm sorry we all suck, but that's just the way it is. The future is mass enshittification and we are all just spectators who can't escape the ride, the doors are welded shut. If we are lucky, we can find popcorn between the cushions."

Me: "Hey, a bot that actually understands the world. I kinda like that. I feel better already. Thank You for letting me vent, Ventina!"

Bot: "You are welcome, have an average day (click)."

Comment Re:This is going to backfire big time (Score 2) 145

I suspect the Pareto Principle is very much at play here, in that 80% of customer issues can totally be answered by the scripts that human front-line call centre staff typically worked from (that's why the scripts exist in the first place, afterall), and therefore 80% of the calls can be dealt with perfectly well by an AI bot following the same script. It's only the other 20% that are the unique problems that KB articles and scripted/automated agents cannot handle, and - usually after a lot of pointless tick-boxing to get off-script - those are usually the ones that get escalated to a second line support peon that can actually take some initiative, and ultimately the few real corner cases to third-line support.

If AI can let you cull 80% of your support / call centre staff with no practical loss of service (according to the AI agent salesperson, anyway), then who isn't going to jump at that? Of course, they'll probably go for 90% or more and take extra hit on service levels, then have to wind things back a bit when they realise that the AI agents are not quite as good as promised and some people will get really stroppy about being forced to talk a bot, but at that point they'll have been paid their bonus and who cares, right? They're only customers, and you've got think of the shareholders!

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