Comment Re:Compatibility is always going to be a problem.. (Score 2) 129
Simply stating: We Do Not Accept DOCx or XLSx formats, forces compliance. Since MS can produce ODF (allegedly), that's how you get compliance.
There's always going to be a few people who won't do it, mostly because they're afraid to upset some important customer. How you get around that isn't obvious. However, you can start by making it a requirement that anything that comes in that's in an MS format is sent back with some boilerplate added telling the sender why it's rejected and a list of acceptable formats. Making that automatic, so that the chicken droids can't ignore the policy may be all you need.
There's always going to be a few people who won't do it, mostly because they're afraid to upset some important customer. How you get around that isn't obvious. However, you can start by making it a requirement that anything that comes in that's in an MS format is sent back with some boilerplate added telling the sender why it's rejected and a list of acceptable formats. Making that automatic, so that the chicken droids can't ignore the policy may be all you need.