Comment #1 rule in technology (Score 1) 146
As technology improves, the customer experience gets worse.
It's been that way for at least 15 years, probably longer. It's the weirdest damn thing to watch; we have all this power and sophistication, but development houses can't seem to get out of their own way and make a product that doesn't A) Suck balls, and B) gets worse with each iteration.
MS is the most famous example of this, but they're hardly alone in this practice.