without bargaining with the union, despite the estate's approval.
I am altering the deal. Pray I don't alter it any further.
They can keep their data private by licensing it for $350,000 per year or $250,000 per year if they sign up for a 3 year term.
For the first time in my life, earlier this year, I had to file an FCC complaint when I tried to cancel my Spectrum Internet.
We had them for over 4 years and decided to switch to Verizon Home 5G because Spectrum had been ratcheting up our bill in $5 increments for the last few years. There were also a number of outages and the we NEVER came close to the advertised speed.
I reached out to the online chat support and asked if we could cancel and they said not a problem. After 45 minutes of them pushing for answers why we wanted to leave and one offer after another to stay, I was informed that they couldn't cancel the account over chat and needed to do it through the cancellation number which they gave me. I called the cancellation number and between being on hold and again having the rep offer several incentives over the next hour to stay, was informed they couldn't cancel and we had to call the main number. My wife called a 3rd person the next day and after an hour was told they would cancel, but since we were cancelling a day into the new billing cycle, would still have to pay the full month unless we just stayed for the rest of the month. That's when I opened the FCC enforcement complaint.
I got a call from FCC enforcement the next day and confirmed my grievances from the report and was informed someone from Spectrum's main office would be calling. The next day I got a call from Spectrum and they confirmed the account was closed and credited our account the amount due since we were only 3 days into the billing cycle. The amount of time it took for my wife and I to try and cancel Spectrum service? Over 3 hours. The amount of time I spent on the phone with the FCC and Spectrum to resolve the complaint? About 15 minutes.
To Hell with subscription services and their cancellations. They drag things out until you either give up or get pushed into a new billing cycle. They need to pay dearly when they pull stuff like this.
Men take only their needs into consideration -- never their abilities. -- Napoleon Bonaparte