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Comment Re:Well, that's one thing (Score 1) 295

I was a tam at a company really large software company (you've used their products - even if you only use OSX or Linux) - they offshored all the support work, and then justified it by forging the customer satisfaction surveys. They'd only send survey's to customers on calls they'd knock out of the park. So the front lines/tier 1 would get something like 4000+ phone calls a day, and we were getting like a hundred surveys a month.

Anyhow the guy who's brilliant idea this was - still works there and gets accolades and bonuses for everything he's done, but the fallout is - hundreds of people lost their jobs in the US, and - I've never met anyone who's actually called them and gotten something solved, I heard they lost every contract I used to manage (because why pay for support if nothing is getting solved).

One of the problems while we were working on the transition was in India - we not only had to train them on how to use some of this complex software, but we had to train them how to type (this was when Windows XP was still king, and Vista had just been released), and how to use computers in general - really basic stuff like this is files/folders/icons etc.

Management wanted support trees for everything, but it was really clear they had never answered a single call on any of these apps or tools - or even listened to the typical call - you had to be haflway decent at troubleshooting a computer to fix these issues in some cases.

Mind you this is basically call center work - so outsourcing developers is probably easier.

Comment Re:I.T. in colleges .... (Score 1) 391

Agreed :). I actually used to work in a community college - now I work in higher ed. I left because no raises for the last 5-6 years (other than a paltry cost of living increase) - plus I felt the place was draining my intelligence. When I started work at a 4 year uni I get those benefits as well, but I still get raises and I made 4x what I did at a CC. I did find at the community college - people seemed to be stuck in the 90s with a lot of technology that we had in place.

Comment Re:I.T. in colleges .... (Score 1) 391

I've found Community College's and K-12 are kind of bottom feeders though (obviously this isn't always true - one of the best network admins I know works for half what I do and does it at a community college - but he loves rural america) - because their wages are so low the only people who apply are the ones who didn't get hired at other IT shops.

Comment Re:Reversion to the mean (Score 2) 391

I work at a university as well (not a community college - one that does research grants and has doctorate programs) - not that you'll read this, but I find a lot of this cross billing madness that happens at the management level.

For instance all those things you mentioned we do for free - the only thing we change for is when you actually need physical servers, licensing, and storage space.

We probably finish over a hundred projects a year - as central IT - it's well over a quarter of all projects the university works in total (both academic and administrative).

Anyhow outsourcing all your IT management isn't going to change this.

Comment Re:Reversion to the mean (Score 1) 391

I actually work in IT at a major university - and I would never have thought any outsourcing company could do this job.

Its an environment where BYOD is a thing - it's not up for discussion (students and professors bring a lot of devices on and off campus) and it's an environment where researchers have dynamic and changing requirements for really massive projects (we just built a 128 node supercomputer with intel terabit interconnects for a multimillion dollar research grant). It's also an environment where a lot of really boring legacy applications that no-one uses outside higher ed (like Banner or Datatel) manage accounting and registration.

Personally I think it would be funny to watch a bunch of guys from India show up and do this job. It really is unlike any kind of IT environment I've ever worked in.

Comment Re:If I want to keep PC safe and reliable... (Score 1, Insightful) 307

According to Secunia most vulnerabilities announced in 2016 were not Microsoft bugs, but 3rd party applications:


On Windows at least - putting your trust in Microsoft is probably more secure than 3rd party applications.

And before you mention Open Source - lest we forget the recently DDOS attacks performed by IOT botnet devices running open source OS's - in other words - security and trust is a huge problem we all need to deal with.

Bottom line - application signing, and only running trusted signed applications (like from the MS Store) is more secure for most people.

Personally I think what OSX does with Gatekeeper is acceptable. The default is to only allow it to run signed applications which apple has approved a 3rd party code signing cert for. This default btw has been with the product for at least 4-6 years now and I haven't seen much crying about it here on Slashdot.

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A debugged program is one for which you have not yet found the conditions that make it fail. -- Jerry Ogdin