The original thread was then deleted from "news" site QRZ.com as HRD is a major advertiser and complained about copyright violations from the user posting a PDF of his support ticket. Reddit picked it up here and more research was done showing a pattern of blacklisting bad reviews.
This was picked up by Jason Scott, of the internet archive, on twitter and Ham Radio Deluxe threatened him with libel for posting it.
As of yesterday HRD says an offical statement will be "coming soon". The Strieisand Effect continues with QRZ.com undeleting the threads and HRD still trying to claim copyright on their customers support ticket.