The story as framed here is a lie, throwing Trump's name in there is pure political spin.
There are no computer 'problems'. In fact, this discussion resulted in fantastic news for importers.
This is a misrepresentation of the discussion that has been resulting since the Supremes struck down the IEEPA tariffs.
The ACE system is not really meant for processing refunds; customs refunds normally are a result of protests. The funds are transferred back to the importer ideally by ACH, and relatively recently (literally the start of Feb 2026) Customs has told importers that they have to enable that capability (by providing ACH info in ACE, so it works) but fewer than 25000 out of the 350000 or so importers have done so.
Our firm has done so, it's not hard, but the ACE system is definitely not simple to use. It always has been (like, in my experience, most government systems). ACE isn't really meant to be a user-dashboard, but more of a functional piece of internal-gov't software that now users have access to. Lots of functionality, shit UI, even shittier documentation.
Anyway, since the Supremes ruling said nothing about refunds, the determination there was passed back to the CIT (which is really the appropriate and knowledgeable venue for this). The open question was somewhat IF there were going to be refunds (we're talking about $175bn in a debt-govt), but more about how these would happen. Would each importer have to formally PROTEST each liquidated import for their refund? This would be the 'usual' way but is clearly unwieldy for the scale of this.
In their closed-door meeting with DHS/Customs Fri 6th, customs advised that ACE doesn't current have the functionality to automate the refund process but they could get it programmed in 45d.
Unlike the way this story is presented, for importers THIS IS FUCKING GREAT NEWS.
Automated refunds a) confirm we ARE getting refunds, b) mean we don't have to formally protest in our case 1600+ entries since the April tariffs. The CIT originally ruled that customs had to give us back our tariffs urgently, but as this is SUCH good news generally, they're expected to grant customs the 45d.
This isn't that the system is BROKEN, as reported.
This is about a system that wasn't ever designed to do a thing, can be amended to do a thing that will get my company back something like $10m AUTOMATICALLY and save us easily $200k in service fees for individualized protests not to say countless hours building the document trail for each protest.
This summary, in short, is tendentious-slanted bullshit. Slashdot in 2026 /shock
Source: I've been in int'l logistics for more than 35 years. I run a US logistics office for a EU multinational, we run 18 US warehouses, and have somewhere around 1000 import entries a year. We've had about 2000 entries since 1/1/25, according to my latest ACE report.