DoNotPay Will Now Call Customer Service Hotlines For You (fastcompany.com) 20
The company shared examples of its AI calling a cellphone provider for help porting a phone number and talking with an airline to cancel a flight within the 24-hour cancellation window. Joshua Browder, CEO and founder of DoNotPay, says getting updates on lost luggage and seeking compensation for flight delays are also common use cases. DoNotPay already offered tools to connect to customer service agents via chat windows, and to draft and send emails, faxes, and even snail mail to companies on behalf of users.
But while the service's artificial intelligence had enough smarts to wait on hold for users, then hand over a call when an agent was available, until recently AI models were not capable of carrying on a convincing voice conversation with a human operator in real time. Browder says that changed with Open AI's GPT-4o model, unveiled in May. "That has reduced the delay by about 70%, so instead of it taking three seconds to come up with a response, it now takes under a second, and that's finally fast enough to hold these phone conversations," he says. "So now we're doing thousands of these calls."
Microsoft Says It Lost Weeks of Security Logs For Its Customers' Cloud Products (techcrunch.com) 35
The notification said that the logging outage was not caused by a security incident, and "only affected the collection of log events." Business Insider first reported the loss of log data earlier in October. Details of the notification have not been widely reported. As noted by security researcher Kevin Beaumont, the notifications that Microsoft sent to affected companies are likely accessible only to a handful of users with tenant admin rights. Logging helps to keep track of events within a product, such as information about users signing in and failed attempts, which can help network defenders identify suspected intrusions. Missing logs could make it more difficult to identify unauthorized access to the customers' networks during that two-week window.
FTC Probing John Deere Over Customers' 'Right To Repair' Equipment (reuters.com) 24
The FTC is probing whether Deere violated the Federal Trade Act's section 5, according to the filing. The law prohibits unfair or deceptive practices affecting commerce, and the FTC has recently used it in a broad array of cases, including against Amazon and pharmacy benefit managers.
Submission + - SPAM: Metal wires of carbon complete toolbox for carbon-based computers
A team of chemists and physicists at the University of California, Berkeley, has finally created the last tool in the toolbox, a metallic wire made entirely of carbon, setting the stage for a ramp-up in research to build carbon-based transistors and, ultimately, computers.
“Staying within the same material, within the realm of carbon-based materials, is what brings this technology together now,” said Felix Fischer, UC Berkeley professor of chemistry, noting that the ability to make all circuit elements from the same material makes fabrication easier. “That has been one of the key things that has been missing in the big picture of an all-carbon-based integrated circuit architecture.”
Link to Original Source
Comment Re:What, no good backups? (Score 2) 129
Comment Re:jimmy and catalan's wikipedia (Score 1) 164
Hi! I actually have no idea why you think that. I had to search in my emails to even find out who "Goma" is.
FCC Silenced Puerto Rico Radio Station's Boosters In March 2017 155
FCC audio division's regulations have done little to stop AM and satellite radio from broadcasting right-wing streams-of-consciousness throughout the lower 48 states. With IoT, cellular, mesh, satellite, social media and cognitive radio, communications technology is changing much faster than the FCC's legal efforts to regulate it. But its arcane regulations leave Puerto Rico as one of the few islands in the Caribbean without a long distance shortwave broadcast station. With line of sight FM stations offline and WAPA's AM station neutered, post-Maria Puerto Ricans have a better chance of getting news and emergency information from Havana, Cuba than from anything under the FCC's increasingly pointless jurisdiction.
Comment Re:Not exactly... (Score 1) 134
EU Exploring Idea of Using Government ID Cards As Mandatory Online Logins (softpedia.com) 367
Ted Cruz Proposes Bill To Keep US From Giving Up Internet Governance Role (washingtontimes.com) 280
Comment Re:This isn't a victory for Behring-Breivik. (Score 1) 491
>Do you believe rehabilitation is impossible or do you want revenge?
I don't believe that someone who commits mass murder can be rehabilitated, no. It isn't about revenge; it's about public safety.
Comment This isn't a victory for Behring-Breivik. (Score 3, Insightful) 491
Someone once pointed out that hoping a rapist gets raped in prison isn't a victory for his victim(s), because it somehow gives him what he had coming to him, but it's actually a victory for rape and violence. I wish I could remember who said that, because they are right. The score doesn't go Rapist: 1 World: 1. It goes Rape: 2.
What this man did is unspeakable, and he absolutely deserves to spend the rest of his life in prison. If he needs to be kept away from other prisoners as a safety issue, there are ways to do that without keeping him in solitary confinement, which has been shown conclusively to be profoundly cruel and harmful.
Putting him in solitary confinement, as a punitive measure, is not a victory for the good people in the world. It's a victory for inhumane treatment of human beings. This ruling is, in my opinion, very good and very strong for human rights, *precisely* because it was brought by such a despicable and horrible person. It affirms that all of us have basic human rights, even the absolute worst of us on this planet.
Comment Re:Facebook collecting private data unnecessarily? (Score 4, Interesting) 96
This is precisely why I lost all interest in Oculus the instant I heard that it had been acquired by Facebook.
Comment Re:Integrity and transparency (not search) at stak (Score 1) 51
The problem with your rant, Pete, is that I have told the absolute truth at every point here. We are not pursuing a search engine to rival Google et al. This grant is not about that type of project, and that type of project would be - quite frankly - ludicrous to attempt on a $250,000 grant.
Discovery at Wikipedia is awful, this is universally understood and acknowledged. This grant is the beginnings of an exploration of how to improve it.
The bullshit - and it is bullshit, and I have said it before and will say it again, that this is some kind of google competitor or was ever conceived to be - is a fantasy based on absolutely no facts of any kind, and a very very very skewed and aggressive reading of a preliminary document.