Comment Re:This is going to backfire big time (Score 2) 147
Precisely. I've stopped counting the number of times I contacted customer support, started tby mentioning that I already read the FAQ and, no, my case isn't one of those. Whatever. They copy-paste a FAQ answer, often closing the issue as SOLVED at the same time. Since chatbots, it's even worse, and typing "I wanna talk to a customer support person" does't lead to results because... oh crap, another outsourced idiot copy-pasting FAQ answers and calling it a day. The whole idea that someone only calls or files a support ticket as a last resort, because the FAQ didn't tell them what they need to know, doesn't seem to register.