I spent childhood in a small town Shklov, Belarussia, where Internet became freely accessible just few years ago. People living there got used to ask their questions from the tiny local newspaper Udarny Front, which publish from time to time a column called "Questions from Readers".
Journalists working in the newspaper are taking care to answer these questions as good as they can, sometimes polling experts in the specific field. I think that this simple process still works, so in case you need something to know, you just post a question to a newspaper and then wait for a couple weeks to get an answer.
When the bosses talk about improving productivity, they are never talking about themselves.