"I don't know how people continue to bank with a place that has repeatedly been shown to do everything they can to screw their customers.."
That has always been my question. About 6 months ago I noticed that my local community bank had opened a branch next to the grocery store/pharm that I stop at at least 4 times a week. I went in an opened an account and could not be happier. I hardly ever have to show ID, they know me by name. I'm support local a local business and the local businesses that use the bank (most of their customers are commercial.) I recognize most of the board as local civic leaders and business-people. It's a small bank with a dozen locations, serving just my county. My checking account number is under 1500 and my savings account number is under 500. The provide good e-services with 2FA. Their ATM is an off brand model that I've never seen so the chances of someone making a skimmer for it is slim. The checking account is free as long as I keep $300 in savings, not an issue. I've never been asked to upgrade or add accounts. They mail me a one page statement each month that is thoughtfully 3 holed punched for storage in a binder. Financial reviews on the web give it an A rating or 4 stars. The health of assets is considered excellent.
Why, in the tangle of FSM's noodles do people go with these huge national banks? Good local banks and S&Ls are all over the place!