Yeah, I have a few of the tier 2 guys send me ani-gifs in Sametime (part of the IBM Domino Notes package.) I'm sorry that you are stuck in ITIL hell, so am I. I have Messaging for a 100+ year old French company running 70 odd Domino servers. Oh, did I mention we also have to track out tickets and projects in kanban? I'm almost willing to learn Windows servers to get out of this! But the pay, bennies & commute are worth not having to drive into Seattle or Bellevue.