Well, I'd been a happy 25Mbs comcast subscriber for quite some time, but was looking forward to the day that some company would run fiber into my neighborhood. Google announced the Atlanta area, but not in the suburbs where I live.
Then AT&T came through announcing their fiber in my neighborhood, and within weeks I got a letter from comcast telling me I could upgrade my service. Still, I haven't had customer service problems with comcast's internet folks, the uptime has been great. Competition is great. I may switch to AT&T, but I've heard such terrible customer service stories.... and I've heard stories about comcast that don't reflect my experience, so I don't know how much to make out of the complaints. Of course, people don't jump up and down ranting about good service, so the negativity always seems to over represent customer experience for pretty much every company, but I don't see why, with my upgraded speeds and (so far) great service, I should risk change.
I've got the "boost" service (75Mbs, but am actually getting 90Mbs); I am paying $100 month, but that includes HD cable service, pretty much all non-premium channels. That beats the hell out of paying $80 for the boost service and $140 for DirecTV before I switched. I am also a VERY happy comcast internet user, having had little downtime for years, and upgrades in speeds... I use my own modem and they don't hassle me about it.
On the flip side, their TV people have overwhelmingly been just plain bad. A couple of years ago when I still had a pre-paid cell plan, I used all of my minutes waiting on hold (now they have a callback option and hey, they actually call back). $20 for their missed appointments hardly make up for the day I took off from work. When I recently switched and had problems, they wanted to send a tech out and I just said "no," I visited their store about five times over the course of the week to finally get working equipment, and it still cost me less time (and was more convenient time for me) than waiting for a tech to tell me what I already knew. Terrible, terrible, terrible.... but the internet folks were top notch.
Because the bundling packages versus single packages make it a horrible waste of money to not get both services from the same company.
In fact, with comcast, I was paying LESS per month for higher speed (75Mbs) - for the first 12 months - by bundling some TV package I never intended on using. The problem was I was paying more than that just for satellite (> $130/month, and that didn't even include premium channels - just HD and DVR service on three TV sets). So recently I sort of cut the cord and cancelled satellite, but I did get the basic cable package with HD from comcast for $20 more than I was paying. Augmented by commercial free Hulu ($12) and I already had Netflix and Amazon Prime.
Point being, if you're going to get both, it's far cheaper to go with one company. For the record, I've had the absolute worst customer service from Comcast for the cable TV service... but over the past year, I've had the absolute best customer service from comcast's internet people.
DirecTV, for me, was the best service to get television from - but it's just television, not worth nearly $140/month just for that.
For some people, like myself, it can be difficult to understand a recorded message without visual clues and context. Even with visual clues, I prefer to read most content. If my mind skips a cog I can easily reread the previous sentence, but with a voice recording you spend more time trying to go back, landing in the middle of some previous sentence, listen forward to what you were looking for while retaining the context, and then trying to get back into the stream of what was being said.
That's the problem I have - you cannot legislate equality, and you can't make it magically happen by discriminating against the majority.
There is a problem of underprivileged kids not getting the resources and, more importantly, the encouragement from their parents and peers, to study and work hard in school, or to enter the STEM fields. I look back and realize that my generation was the first (child of the 60s) in which segregation was actually illegal - but that means the parents of my minority peers suffered systemic racism and being held back from succeeding, and few black kids in my area didn't live in the equivalent of "section 8" housing. Racism didn't disappear overnight just because of desegregation. In fact, desegregation probably made it worse for a while.
But the problem is that it takes time, and it has to happen at an earlier age. I think we're doing this, but things have to happen generationally. I think that, despite some racism, we have moved substantially in the last 50 years towards an environment of equal opportunity. There are still a lot of things holding it back, but it's not the fault of the companies - especially the tech companies, who are likely blindly hiring the most qualified applicants.
I also, sadly, feel that there is a culture of ignorance being perpetuated not just in minority communities, but still mainly in minority communities. A culture that believes that schooling and working hard is selling out your own culture; the "gangsta rap" community that treats women like objects and focusses on flash over substance. I also believe there are more divisive minority leaders that thrive on the division and make it difficult to progress faster; Jesse Jackson, Al Sharpton to name two... they've collectively done more to hold back race relations than any white person in the last 40 years. The focus on race in every issue is not helping, it's dividing.
But what if the problem is those graduation rates don't reflect skill level? So sure, a degree in CS should mean there is a certain minimum level of skill, but surely you agree that not everybody in a graduation class is "equal" in skill level? So the raw stats of graduation vs employment rates don't tell a whole story. Moreover, you can't look at today's graduation rates when half the people looking for jobs graduated 5, 10, or even 20 years ago.. It's not graduation rates, but the pool of applicants.
But I agree with you - things are at least starting to balance out, but SJW's think you can pass legislation or punish a company into making things equal overnight. It has to start earlier, there needs to be more encouragement at earlier ages... and then things slowly start to adjust as those kids grow into technical careers, and encourage their own kids to follow suit, and, seriously, it takes decades. Things are actually getting better all the time, and I don't know how to answer the problem of historically occurring abuse of minorities can be fixed overnight... I don't think they can. The generation before mine was still living under segregation in this country; how can I expect their kids to match the skill levels of white kids in my generation when they had little or no opportunity?
But it takes time. The same thing is true of women. Right now they are graduation at higher levels than men, but that doesn't make the industry "equal" overnight.... but wait a generation for them to be the ones running the companies and dominating upper management.
We've come a long way from the 1950's - we're more inclusive, less racist, more open than we've ever been, and we're always trying to steer in the direction of being treated equally, and we're largely succeeding. But it just doesn't happen overnight. I know the current generation doesn't like to hear that, but it's just how it is. You can't pass a bill that mandates there be a proportionally equal number of qualified minorities for a job.
Frankly, while I think we've come a long way, I think all of these studies and surveys are absolutely trying to be divisive and push us in the wrong direction by spurring resentment from white people who are trying to be more inclusive and still getting hammered for not succeeding through no fault of their own. It seems to me there are a lot of divisive minority leaders and movements out there - Jesse Jackson, Al Sharpton, La Raza...
"Truth never comes into the world but like a bastard, to the ignominy of him that brought her birth." -- Milton